The Business Software Centre Ltd

Smarter SaaS for 365

marter 365, cloud-based Software Asset Management solution optimizing Microsoft Office 365 subscriptions, automatically recommends how to reduce IT costs whilst finding the best 365 subscriptions for every user. Included with Smarter Secure, addressing the problem of Microsoft 365 security with data collection and analysis of weaknesses and security issues

Features

• Real Time Data
• Access to Data
• Actionable Insights:

Benefits

• Security
• Preventing Wastage
• Efficiency in Action

£1.30 to £2 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at p.hames@businesssoftwarecentre.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

334822705809727

Contact

Phil Hames
01256 799941
p.hames@businesssoftwarecentre.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: Read only link to Microsoft 365

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Every day of the working week from 9 - 5
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: We have a technical support manager and also an engineer and our support is free with our package
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: 10 minutes set-up, reports ready in 48 hours; Non-invasive read only link using Microsoft API; Step 1 – register for the app; Step 2 – customer logs into the 365 tenancy; Step 3 – tick the permissions boxes; Step 4 – paste the secret key into the app to populate the reports; The app is hosted in Azure UK south data centre; Customer needs global admin credential but never shares
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: We will email them and also schedule teams meeting to inform them and overview the data
• End-of-contract process: End of the process all data is deleted automatically

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No Difference
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Microsoft graph API
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Every User has his login and his own confidential data and details- scalable cloud technology

Analytics

• Service usage metrics: Yes
• Metrics types: Assess subscription usage ; Benchmark vs best practice ; Quantify data ; Security alert tracking
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: By logging in into our app Smarter Saas
• Data export formats: Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats: PDF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • Other
• Other protection between networks: We partner up with Microsoft
• Data protection within supplier network: Other
• Other protection within supplier network: We partner up with Microsoft

Availability and resilience

• Guaranteed availability: Service is continually available except for updates on Saturday night
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Multi-factor authentication
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intruder
• ISO/IEC 27001 accreditation date: 1/4/2023
• What the ISO/IEC 27001 doesn’t cover: Services tested to ISO standards
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials and Soc2
• Information security policies and processes: Company security policies designed and implemented by senior management available on request

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Weekly tracking of components and reviews - continues tracking of security impacts through Microsoft and own tracking capabilities
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Continues monitoring of potential threats - every 24 hours - information from Microsoft Azure Security Logs
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Confirms to Azure Standards
• Incident management type: Supplier-defined controls
• Incident management approach: Documented processes are available on requested, reports every 24 hours

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  Reduces energy wastage through technology optimisation by eradicating unused subscriptions and cloud resources

  Equal opportunity

  Equal opportunity to all users to access key technology capabilities Microsoft 365

Pricing

• Price: £1.30 to £2 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A 1 month trial with partial data

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at p.hames@businesssoftwarecentre.com. Tell them what format you need. It will help if you say what assistive technology you use.