DEVONPORT ROYAL DOCKYARD LIMITED

SharpCloud SECRET

SharpCloud is a top-down, data-driven, high-level strategic visualisation and communication tool, which allows users to arrange information into engaging visual stories and dynamic presentations. It enables users to bring together knowledge, content and stakeholders, and tell meaningful stories behind complex issues.

Features

• Quickly acquire, import and organise data
• Deployed for access from the SLI/SNI, handling SECRET data
• Create interactive stories and views
• Display relationships between datasets - where no connection exists
• Identify patterns in data for further analysis.
• Display complex information in an engaging and consumable format.
• Run digital workshops, with real-time user/group participation.
• Automate story build from existing business systems using SDK/API
• Enhance Portfolio, Programme and Project Management, and Enterprise Risk Management.
• Use-case templates for Project Portfolio reporting, Risk, Roadmapping & more

Benefits

• Fast and effective insight to Projects, Risks, Products & Roadmaps
• Transform your organisation to become agile, dynamic and efficient
• Enables joint team alliancing across the SLI/SNI networks
• Stimulate true collaboration across teams and break down communication silos
• Shared understanding of data and trends
• Operational improvement through real insight
• Clear strategic awareness of what’s important
• Eliminate inefficiencies of having to re-work slide decks and spreadsheets
• Identify, visualise and explore the important relationships across your business
• Create a shared understanding to support better business decisions

£1,168 to £8,440 a licence a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at navalnuclearbids@babcockinternational.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

334853014873940

Contact

Andy Dunn
07983636092
navalnuclearbids@babcockinternational.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Service accessed from SLI/SNI end points.; Routine maintenance planned and scheduled in advance, with steps taken to reduce impact to service.; Compatible VDI component available on Client UAD.
• System requirements:
  • Access to a suitable network connection
  • A compatible web browser
  • Compatible VDI Component on UAD

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard 4 Hour response to Priority 1 incidents but ability to tailor to customer requirement.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Infrastructure and application availability - 04:00 – 23:59 (Monday to Friday)* - 95% SLA (Outside Scheduled Downtime).; ; * Infrastructure and Applications may be available at times outside of the target availability hours stated above. Notwithstanding any such additional availability will be excluded from any Service Availability KPI calculation.; ; SLA's above and beyond the standard offering are priced on request.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: The setting up of a new SharpCloud instance is tailored to the user requirement. This can include:; - Customisation; - data migration/import; - SME consultancy/training ; - production of appropriate documentation sets; - guidance and assistance for the Information Asset Owner and the accreditation process; These can be priced separately as required. ; ; Users have access to a range of resources to help them become competent in using SharpCloud. The in-product Help story includes detailed information and downloadable guides covering all SharpCloud’s capabilities and links to a range of videos hosted on our SharpCloudTV YouTube channel.; ; Users have access to our online Learning Management System (LMS), allowing them to work through appropriate courses for their needs, building from beginner to expert status. Additionally users can attend free online webinars (hosted weekly) and we offer the option to purchase on-site training and custom courses.; ; SharpCloud includes a selection of free samples stories and public examples to inspire ideas and to help users develop great content. ; ; We host regular ‘discovery-days’ and other events at which users share their stories and knowledge.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Microsoft Office Applications
• End-of-contract data extraction: Should you require your data to be extracted at point of exit a fee will be applied this is subject to the amount of data and security level for data held on the system. Data will be held on backup tapes for up to a year after cessation of the contract, after such time we cannot guarantee that data can be retrieved.
• End-of-contract process: Formal notice is given for the termination of the service 90 days prior to contract end. Access to the customer workspace is removed. Any data can be extracted, but will be subject to a fee depending upon Security level and volume of data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: SharpCloud can be configured and customised to help accelerate adoption and exploitation via:; Configuration of attributes, tags and relationships (by the user); Creation and application of bespoke SharpCloud story templates and widgets (provided through Consultancy Support); Creation of visualisations based on a range of pre-built models (by the user)

Scaling

• Independence of resources: Close monitoring of demand and consumption via appropriate performance monitoring toolsets in parallel with appropriate scaling of infrastructure resources to meet demand.

Analytics

• Service usage metrics: Yes
• Metrics types: System Availability; User Consumption; Other metrics available on request
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: SharpCloud

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data within the system can be copied to an excel file, or downloaded as a storyzip file. Data in storyzip files can be extracted into resource files and JSON objects.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Standard Infrastructure and application availability - 04:00 – 23:59 (Monday to Friday)* - 95% SLA (Outside Scheduled Downtime). * Infrastructure and Applications may be available at times outside of the target availability hours stated above. Notwithstanding any such additional availability will be excluded from any Service Availability KPI calculation. SLA's above and beyond the standard offering are priced on request.
• Approach to resilience: Available on request
• Outage reporting: Email alerts/phone calls

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is managed through Access Control Lists (ACL's) defined by the Customer through approved workflows. Access to information is managed on a need-to-know basis, this includes restricting Admin access to the data and auditability records against information. ; ; Audits of unused accounts and privilege escalation are undertaken to maintain appropriate access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: CyDR accreditation

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: CyDR accredited
• Information security policies and processes: Babcock's service conforms to the Security Policy Framework, JSP 440 and JSP 604. We undertake Security Working Groups with our CyDR case officer and NTA. Each new service undertaken follows the outlined accreditation on-boarding process and requires Customer Information Asset Owner approval for on-boarding.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Change management is undertaken subject to ISO20000 controls and processes, the scope of which includes other relevant service management elements.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Available on request due to sensitivity.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Available on request due to sensitivity.; ; Complies to Authority defined standards.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incident management is undertaken subject to ISO20000 controls and processes, the scope of which includes other relevant service management elements.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks:
  • SLI
  • SNI

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Babcock are committed to reducing our impact on the environment, embedding the company’s principle of ‘be kind’ to ensure the overall impacts of our operations are minimised. We take our responsibilities seriously and ensure we play a key part in the transition to a more sustainable future. Key to this is our Group wide carbon strategy plan ‘Zero 40 by 2040’, to drive extensive decarbonisation programmes across our estates, assets and operations. Babcock is delighted to have successfully achieved certification in July 2023 to the Carbon Trust Route to Net Zero Standard – Taking Action tier.; We have identified 15 sites across the organisation where our interaction and impact on local ecosystems has been considered ‘significant’ and are working to conduct biodiversity assessments across all these sites and are on track to complete this by 2024.; We continue to deliver improvements to our waste management practices through robust waste management plans. These plans identify opportunities to reduce our waste to landfill by 2025 and a roadmap of transition away from single-use plastics by 2027.; At the heart of our SaaS services is the provision of the Defence Nuclear Data Centre (DNDC). The DNDC is a state-of-the-art facility which is built and operated to the highest independently audited industry standards.; The DNDC is part of the Climate Neutral Data Centre Pact (CNDCP) which is working towards a carbon neutral target by 2030. This is being achieved through numerous initiatives including:; Leveraging 100% renewable energy (achieved for last 6 years); Direct air evaporative cooling capability lowering energy consumption and cost; Water buffering for cooling equipment reducing peak water usage by 85%; Removal of diesel from standby systems and replaced with Hydrotreated Vegetable Oil (HVO). Reducing fossil emissions by 90%, our NOx emissions by >15% and our particulate emissions by >25%.; Rainwater harvesting

Pricing

• Price: £1,168 to £8,440 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at navalnuclearbids@babcockinternational.com. Tell them what format you need. It will help if you say what assistive technology you use.