RIOMED LIMITED

Cellma-Software As A Service

Cellma is a cloud-based Electronic Patient Record and care management platform supporting end-to-end healthcare delivery. It enables referral, triage, clinical documentation, diagnostics, prescribing, MDT working, and outcomes tracking within a single patient record, improving interoperability, efficiency, patient safety, and care quality across healthcare services.

Features

• Secure cloud-based EHR supporting multi-specialty clinical workflows and system integrations
• Real-time patient data access enabling faster clinical decisions across teams
• Configurable templates for specialty-specific documentation, reporting, and compliance
• Interoperable system integrating labs, imaging, billing, and third-party applications
• Advanced analytics and real-time reporting for monitoring performance and insights
• Role-based remote access ensuring strong data security and controlled visibility
• Automated scheduling, reminders, and patient communication improving engagement
• Comprehensive audit trails supporting governance, compliance, and regulatory reporting
• Scalable architecture supporting clinics to large enterprise healthcare organisations
• Integrated e-prescribing and medication management improving safety and reducing errors

Benefits

• Streamline clinical workflows reducing duplication and saving staff time daily
• Enable faster decision-making through instant access to complete patient records
• Improve collaboration by sharing real-time information across multidisciplinary care teams
• Reduce administrative burden using automated documentation scheduling billing and reporting
• Enhance data accuracy through structured templates and built-in clinical validations
• Support remote working with secure anytime access across multiple devices
• Increase productivity by minimising manual tasks and simplifying daily processes
• Strengthen compliance with automatic audit trails and regulatory reporting features
• Improve patient experience through timely communication coordinated care reduced delays
• Scale services efficiently supporting organisational growth without complex system changes

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiry@riomed.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

335306336173758

Contact

Mario Mohammed
02380277044
enquiry@riomed.com

About the service

• Service categories:
  • Application Development and Deployment
    • Application platforms
      • Model driven application platforms
        • Model driven application platforms
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Cellma can act as an extension to, and integrate with, a range of existing healthcare software services, including:; ; GP clinical systems, National and local EPR and PAS systems laboratory, radiology, Diagnostic systems, Prescribing and medicines management systems social care and community care systems; business intelligence, reporting, and finance systems.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Our service operates within clearly defined and transparent constraints. Planned maintenance is conducted during scheduled monthly patching windows to ensure system security, stability, and compliance; short periods of reduced availability may occur during these windows with prior notice. The application follows a controlled release cycle, with four planned releases per year that may introduce new features, enhancements, or fixes. Support is provided only for approved and tested hardware, operating systems, and software configurations to maintain performance and reliability.
• System requirements:
  • Modern, standards-compliant web browser
  • No local software installation required
  • Cloud or hybrid hosting environment
  • Identity and access management for users
  • Standard security controls (firewalls, endpoint protection)
  • Network connectivity for integrations
  • Compliance with organisational IT and security policies
  • Modern web browser supporting HTTPS and TLS 1.2 or higher
  • Firewall allowing outbound HTTPS traffic to service endpoints
  • Valid SSL/TLS certificates for secure communications

User support

• Email or online ticketing support: Yes
• Support response times: RioMed responds to questions during service hours of 08:00 to 18:00, Monday to Friday, excluding Sundays and UK Bank Holidays. Response times depend on the priority level of the query or incident: Priority 1 issues are responded to within 15 minutes, Priority 2 within 30 minutes, Priority 3 within 1 hour, and Priority 4 and 5 within 24 hours. The Cellma Helpdesk does not operate at weekends or UK Bank Holidays; queries raised outside service hours are logged and responded to at the start of the next working day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: Our support model is designed to be flexible and scalable, ensuring organisations receive the right level of assistance based on operational and clinical needs. We provide three structured support levels: Standard, Enhanced, and Premium.; ; Standard Support is included as part of the core service and provides access to our service desk during business hours. It covers incident logging, issue resolution, system guidance, and access to knowledge resources. This level is suitable for organisations with stable operational requirements and costs are included within the standard subscription.; Enhanced Support offers extended service desk hours, faster response and resolution times, proactive system monitoring, and support for configuration and minor change requests. This level is provided at an additional annual cost
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We help users start using Cellma through a structured onboarding and training approach designed to ensure rapid adoption and minimal disruption to daily operations.; Our implementation begins with a dedicated onboarding team that works closely with users to understand their workflows, roles, and service requirements. We provide system configuration, data migration support where required, and role-based access setup to ensure the service is ready for use from day one.; Training is delivered through multiple formats to suit different learning preferences. This includes instructor-led online training sessions, recorded training modules, and step-by-step user guides. Where required, onsite training can be arranged to support larger teams or complex deployments. Training is tailored by user role, such as clinicians, administrative staff, and system administrators.; Comprehensive user documentation, including quick reference guides and process manuals, is provided to support self-learning. Users also have access to a helpdesk, knowledge base, and ongoing support during and after go-live.; This blended approach enables users to quickly gain confidence, adopt best practices, and integrate the service effectively into their daily working processes.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: We provide a managed data extraction process where all customer data is made available on request. Data can be exported in commonly used, open formats such as CSV, XML, or other agreed structured formats to ensure compatibility with alternative systems. ; The extraction is carried out securely, following agreed timelines and data protection requirements. Users can validate the exported data before final handover to ensure completeness and accuracy. Where needed, we provide documentation explaining the data structure and field definitions to support migration to a new system.; Once data extraction is completed and confirmed by the user, all remaining data held within the platform is securely deleted in line with contractual terms, data retention policies, and applicable data protection regulations.; This approach ensures users retain full ownership and control of their data and can transition smoothly to another service.
• End-of-contract process: We follow a clear and structured off-boarding process to ensure continuity, data security, and minimal disruption.; Included in the contract price:; We provide end-of-contract support, including confirmation of contract closure, user access management, and standard data extraction of customer data in agreed open formats. Users are given a defined period to review and validate their extracted data. Secure data deletion is carried out after confirmation, in line with contractual terms and applicable data protection regulations. Basic documentation explaining exported data structures is also included.; ; Additional costs (if required):; Optional services such as bespoke data extraction formats, large-volume historical data processing, accelerated extraction timelines, or additional technical support for data migration to a new system may incur extra charges. Any additional costs are agreed in advance and clearly communicated.; ; This transparent approach ensures users understand what is included, maintain full control of their data, and can exit the service smoothly and securely.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is designed to work on mobile devices through a responsive web interface that adapts to different screen sizes and operating systems. Core functionality, including access to key records, dashboards, and workflows, is available on mobile devices to support users who require access while away from a desktop environment.; ; The mobile experience is optimised for usability on smaller screens, with simplified navigation and touch-friendly controls. Some advanced configuration, reporting, and administrative functions are restricted to the desktop version to maintain usability, security, and performance.
• Service interface: Yes
• Description of service interface: The service provides a secure, web-based user interface that allows authorised users to access and manage the system. The interface is designed to be intuitive and role-based, ensuring users only see functions relevant to their responsibilities. It supports day-to-day operational tasks, reporting, and system administration through standard web browsers without the need for specialist software.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Accessibility is considered throughout the design and testing of the service to ensure it can be used by people who rely on assistive technology. The user interface is designed in line with recognised accessibility standards, including WCAG 2.1 AA principles, to support a wide range of access needs.; ; Interface testing focuses on ensuring that key functions can be accessed using assistive features commonly available on devices and browsers. This includes testing keyboard-only navigation, screen magnification, text resizing, colour contrast, and clear labelling of form fields and controls. Navigation order, error messages, and on-screen instructions are reviewed to ensure they are clear and usable without reliance on visual cues alone.; ; Accessibility checks are carried out as part of user acceptance testing and during routine quality assurance reviews. Feedback from users is considered where accessibility requirements are identified, and improvements are prioritised accordingly. Following significant updates or interface changes, accessibility is reviewed to confirm that usability has been maintained.; ; Any accessibility issues identified are logged and addressed through standard development and testing processes. This approach helps ensure the service remains usable and inclusive for users who rely on assistive technology, without introducing unnecessary barriers to access.
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Our service provides an API that allows authorised users and systems to integrate with and interact with the platform in a controlled and secure way. The API is primarily designed to support interoperability with external systems, automate data exchange, and reduce manual data entry.; ; Using the API, users can set up key service elements such as registering users, creating and updating records, and exchanging structured data with other systems. The API also supports making controlled changes to existing information, for example updating patient demographics, appointment details, or reference data, subject to role-based permissions and validation rules. All API access is authenticated and logged to ensure security and traceability.; ; There are some limitations to the API to maintain data integrity and system stability. Advanced configuration, system administration, and security settings must be managed through the main service interface rather than the API. Bulk changes and high-volume transactions are subject to throttling and approval to prevent performance impacts. Certain sensitive actions, such as changes to access roles or core system rules, are restricted to authorised users and cannot be performed via the API.; ; API documentation, access credentials, and support are provided as part of service onboarding.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise the service through a range of configuration options designed to meet local operational and clinical requirements without modifying the core system. Customisable elements include workflows, data capture forms, templates, dashboards, reports, user roles, access permissions, and reference data. This allows organisations to align the service with their processes, policies, and reporting needs.; ; Customisation is carried out using built-in configuration tools available within the service interface. Authorised users can adjust settings, define workflows, configure forms and fields, and tailor dashboards and reports through intuitive administrative screens rather than through software development or coding. Changes can be applied incrementally and reviewed before being made live to ensure accuracy and continuity of service.; ; Responsibility for customisation is restricted to designated administrative or super-user roles to maintain governance, security, and data integrity. These users are typically trained during onboarding and supported by documentation and guidance. Where more complex configuration is required, support is available from the supplier under agreed change control processes. This approach ensures buyers retain control and flexibility while maintaining a stable, secure, and supported service.

Scaling

• Independence of resources: The service is designed to ensure that users are not affected by the activity or demand of other users. It operates in a scalable cloud environment that dynamically allocates resources based on usage, allowing capacity to increase as demand grows. System components are logically separated, and resource limits are applied to prevent individual users or workloads from consuming excessive capacity. Performance is continuously monitored, and thresholds are in place to trigger scaling or alerts if demand increases unexpectedly. This approach ensures consistent performance and availability for all users, even during periods of high usage.

Analytics

• Service usage metrics: Yes
• Metrics types: The service provides key metrics to monitor performance, availability, and support effectiveness. These include system uptime and availability against SLAs, incident response and resolution times, and support ticket volumes by priority and status. Platform performance metrics cover system response times, transaction throughput, and interface success and failure rates. Security and compliance metrics include audit logs, user access activity, and data export events. Where applicable, infrastructure metrics such as resource utilisation and capacity trends are also provided. Metrics are available via dashboards, scheduled reports, and service review summaries to support proactive service management and governance.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data through secure, role-based export functions within the system. Authorised users can extract data on demand using configurable reports, dashboards, and data export tools, with outputs available in standard formats such as CSV, Excel, and PDF.; ; For larger or structured data sets, data can be exported via secure APIs or scheduled extracts, enabling integration with third-party systems, analytics platforms, or data warehouses. Exports can be filtered by date range, data type, service area to ensure only relevant information is included.; ; All data exports are logged ,to maintain full traceability compliance with information governance requirements.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • PDF
  • HTML
  • Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel
  • JSON
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Cellma is designed to deliver high levels of availability to support continuous clinical and operational use. We guarantee a minimum system availability of 99.9%, excluding pre-agreed planned maintenance. The system is hosted in a resilient cloud environment with high-availability architecture, including redundant infrastructure, automated failover, and continuous monitoring to minimise the risk of unplanned outages.; ; Availability is governed through a formal Service Level Agreement (SLA), which defines uptime targets, incident response times, escalation procedures, and service restoration commitments. The service desk operates in line with ITIL best practices, with priority-based incident management to ensure that availability-impacting issues are addressed promptly. Planned maintenance activities are scheduled outside of core operational hours wherever possible and are communicated to users in advance.; ; In the event that availability falls below the guaranteed SLA threshold in any service period, service credits are applied in accordance with the SLA. These credits are calculated as a proportion of the monthly service charge and are credited against future invoices. Persistent or material breaches trigger a formal service review and remedial action plan to ensure service continuity and prevent recurrence.
• Approach to resilience: Our service is designed to be resilient and reliable, ensuring continuity of service even in the event of technical issues or unexpected disruptions. Resilience is built into the system architecture, infrastructure, and operational processes to avoid single points of failure and to support rapid recovery.; ; The service is hosted in a secure, cloud-based datacentre environment that provides high availability through redundant power, networking, and storage. Core system components are deployed across multiple availability zones, allowing the service to continue operating if one component or location becomes unavailable. Data is regularly backed up and securely replicated to support restoration in the event of data loss or system failure.; ; We continuously monitor the service to detect issues early and respond quickly. Clear incident management and disaster recovery procedures are in place, and these are reviewed and tested periodically to ensure effectiveness. Planned maintenance is managed carefully to minimise disruption and is communicated in advance.; ; Further details of our datacentre setup and resilience measures, including disaster recovery arrangements, can be provided on request to support assurance while protecting sensitive infrastructure information.
• Outage reporting: Our service has a clear and transparent approach to outage reporting to ensure users are kept informed and supported at all times. Service availability is continuously monitored using automated monitoring tools that detect outages or performance degradation in real time. When an outage is identified, it is logged immediately and managed through our incident management process.; ; Users are informed of service outages and significant incidents through email alerts, which provide details of the issue, its impact, and the actions being taken to restore the service. Updates are shared at regular intervals until the issue is resolved, followed by a confirmation once normal service has resumed. For planned maintenance or known service interruptions, advance notifications are issued to minimise disruption.; ; Where required, a service status dashboard can be made available to authorised users, providing visibility of current system status, historical incidents, and maintenance windows. This dashboard offers a clear, high-level view of service health.; ; At present, outage information is not exposed via a public API; however, incident reports and service updates can be shared directly with customers upon request. Post-incident reviews are conducted for major outages, and findings are used to improve service resilience and prevent recurrence.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is strictly controlled using role-based access controls to ensure users can only access functions relevant to their responsibilities. Administrative access is limited to authorised personnel and protected through strong authentication mechanisms, including multi-factor authentication. Access permissions are reviewed regularly and removed promptly when no longer required.; ; Support channels are restricted to approved customer contacts and authenticated users. Requests are logged, tracked, and verified before action is taken. All access and administrative activities are logged and monitored to detect unauthorised or unusual behaviour, supporting accountability and security assurance.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: We operate a comprehensive set of information security policies and processes designed to protect data, systems, and users. Our information security framework is aligned with recognised standards and best practices, including ISO/IEC 27001 principles and the UK Government’s cloud security guidance. Policies cover key areas such as access control, data protection, encryption, incident management, vulnerability management, and secure development.; ; Information security governance is overseen by senior management, with defined roles and responsibilities for security ownership, risk management, and compliance. Day-to-day security operations are managed by designated security leads who are responsible for implementing controls, monitoring compliance, and responding to incidents. Clear escalation and reporting lines are in place to ensure that security issues are promptly reported and addressed.; ; To ensure policies are consistently followed, all staff receive mandatory information security and data protection training on induction and at regular intervals. Access to systems is role-based and reviewed periodically. Security controls and processes are monitored through regular internal reviews, audits, and vulnerability assessments. Any security incidents are recorded, investigated, and reported in line with our incident management procedures, with corrective actions implemented to prevent recurrence.; ; Policies are reviewed and updated regularly to reflect changes in risks and regulations.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We operate formal configuration and change management processes aligned with recognised best practice. All service components are recorded in a controlled asset and configuration register and tracked throughout their lifecycle, including deployment, updates, and retirement. Changes are raised through a structured change process and assessed for technical, operational, and security impact prior to approval. Security assessments consider risks to confidentiality, integrity, availability, and compliance. Changes are tested in non-production environments, approved by authorised personnel, and implemented with rollback plans. Post-implementation reviews confirm successful and secure deployment.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We operate a proactive vulnerability management process aligned with industry best practice to identify, assess, remediate, and monitor security risks. Vulnerabilities are identified through regular automated scanning, configuration reviews, and risk-based analysis across infrastructure, applications, and networks. Findings are prioritised using CVSS scoring, exploitability, asset criticality, and potential impact. Patching targets are: critical/high within 14 days, medium within 30 days, and low during scheduled maintenance. Patches are tested prior to deployment, with emergency fixes applied as required. Threat intelligence is sourced from vendor advisories, CVE/NVD, CERTs, security tools, and cloud provider bulletins.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We operate continuous protective monitoring aligned with recognised security standards to detect and respond to security events across our services. Monitoring includes real-time log analysis, endpoint and vulnerability alerts, system health checks, and anomaly detection for unauthorised access, malware, or configuration changes. Potential compromises trigger a formal incident response process involving triage, containment, investigation, and remediation such as patching, credential resets, or system recovery. Incidents are documented and lessons learned applied. Response targets are: critical within 1 hour, high within 4 hours, and medium within 1 business day, with stakeholder notifications as required.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: Yes
• Incident management approach: We operate a formal incident management process aligned with recognised good practice to ensure security incidents are consistently identified, managed, and resolved. Pre-defined procedures exist for common incidents including malware, unauthorised access, service outages, data protection events, and failed updates, covering roles, severity, escalation, containment, and recovery. Users report incidents via a dedicated service desk email, ticketing system, or agreed urgent contacts. All incidents are logged, tracked, and prioritised. Post-incident reports include timelines, root cause analysis, impact, actions taken, and preventive measures, with updates provided as required.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We can provide customised sandbox trial version for 1 month.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Citation ISO Certification Limited
• ISO/IEC 27001 accreditation date: Thursday 5 January 2017
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: Citation ISO Certification Limited
• ISO 9001 accreditation date: Monday 2 June 2014
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 7fbfe2ea-9b92-4a84-b440-cc4ce60dd51f
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 31f0d877-565d-4f66-9e85-6c5df28f9ff6
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiry@riomed.com. Tell them what format you need. It will help if you say what assistive technology you use.