Made Tech Ltd

Data Platform Managed Service

Flexible support for cloud workloads providing operational management as a managed service. Managing networking, server operating systems, applications, and end-to-end digital services. Available for Azure, Amazon Web Services (AWS), other cloud platforms. Delivered by experienced engineers supporting IaaS, PaaS, Kubernetes and serverless automation.​

Features

• Single point of contact helpdesk providing responsive feedback.
• Flexible Service Level Agreements to meet your bespoke needs.
• Incremental cost optimisation and year-on-year cost reduction.
• Service specialists with skills in data engineering and ETL.
• Transform data and build powerful analytics and visualisations.
• Centralised data to eliminate divergence.
• Experts in automation ensure efficiency of typically manual data operations.
• Support for data platforms deployed in AWS, Azure or GCP.
• ISO27001 compliance

Benefits

• Cost-effective platform management.
• Reduction in cloud costs through effective cost optimisation.
• Secure data platform, delivered iteratively to realise ROI throughout.
• Designed for users to ensure maximum uptake, avoiding common pitfalls.
• Highly-scalable platform, delivered ready for any analytical workload.
• Cloud-native capabilities ensure highly cost-effective platform.
• Allows organisations to react to events as they happen.
• Enables business and policy decisions to be evidenced in data.
• Ready for data science to unlock value in any data.
• Highly-operable platform with significant telemetry built in

£500 to £1,795 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at presales@madetech.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

335720003500103

Contact

George Elwell
02033977846
presales@madetech.com

Planning

• Planning service: Yes
• How the planning service works: We work with you to rapidly build understanding of your organisational goals and priorities to then be able to assess how cloud computing can support meeting those goals. We will demonstrate the relative merits of each cloud option (public, private or hybrid, and the ‘as a service’ options) and make recommendations of the best choice to meet your needs. We will use an agile approach to plan and implement any solution, which is highly aligned with the Government Digital Service Standard.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide training and upskilling alongside delivery of outcomes, building civil service capabilities is a core mission for Made Tech. We train on all aspects of your cloud platform through learning by doing, shadowing, mentoring, provision of playbooks and runbooks, gamification of service failures and more formal workshop sessions.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Prior to migration, we will first understand or help develop your cloud strategy, and assess your cloud maturity as an organisation. Subsequently, we design and agree a migration approach to meet your needs - creating a secure cloud platform, with automated infrastructure management ready to migrate the service or modernise legacy applications. We work with cloud providers including: AWS Azure Google Cloud Platform GOV PaaS Hybrid
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: All technology delivery work we undertake includes automated testing, continuous integration and delivery into a production environment.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide support in Person or remotely via Email, Telephone or Slack.

Service scope

• Service constraints: No contraints

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: By agreement with client
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support levels are customised to client requirements. Default support levels are: P1: Response within 30 minutes, Target Resolution time 4 hours P2: Response within 1 hour, Target resolution time 8 hours P3: Response within 2 hours, Target resolution time 2 days P4: Response within 24 hours, Target resolution time 5 days

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SOCOTEC
• ISO/IEC 27001 accreditation date: 03/07/2019
• What the ISO/IEC 27001 doesn’t cover: N/A - Made Tech's ISO27001 certification covers our approach to information security on both the full range of services that we provide to our customers and all our internal information assets and processes.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We’re a Carbon Neutral company, having measured and reduced our carbon footprint, and offsetting residual carbon by investment in VCS and Gold Standard offset schemes. We have committed to becoming Carbon Net Zero by 2030, using protocols including, remote working, regionalisation to reduce commute distance, cycle-to-work schemes, recycling, reusing computer equipment, and renewable energy providers. ; Our approach is supported by our wider Environmental, Social and Governance (ESG) Committee, who regularly monitor our progress towards targets. ; Annual updates are published within our PPN 06/21 Statement and Annual Report. Our Carbon Reduction Plan includes Science-Based Targets, and we train our team on green computing techniques:; -Use serverless technologies to reduce consumption when demand is low; -Using the AWS and Azure Well-Architected Frameworks. We are a Well-Architected Framework Partner; -Lifecycle policies to manage, delete and archive data, in line with data protection legislation and best practices; -Code profiling to identify areas that need optimising to reduce unnecessary resource consumption; ; We continually implement and improve practices that minimise our environmental impact and contribute to sustainable operations:; -Our hybrid working policy with remote first preference, and our regionalisation strategy enables us to schedule specialists local to client sites, reducing travel; -We travel only for essential face-to-face meetings, using public transport (if possible) and our Ops team manages car-sharing rotas if road is the only viable option; -Our cycle-to-work scheme and season ticket loans encourage the use of public transport; -Staff turn off computers and machinery when not in use (also in line with our InfoSec Policy) and we have daily reminders for them; -We have reuse and recycling policies for full spectrum office recycling; -We use renewable providers in our offices, and energy efficient lighting. Our serviced offices and associated suppliers are selected on the basis they operate matching green policies

  Covid-19 recovery

  We have made numerous improvements to workplace conditions that support Covid-19 recovery including remote working, effective social distancing, and sustainable travel solutions. ; ; Made Tech committed to a remote first/hybrid model several years ago, which proved invaluable during Covid-19. We have honed our processes and tools to support collaboration and teamwork across teams - Slack, Google Drive, Hangouts/Teams/Zoom, Trello, Jira, Confluence, Tuple are just some of the tools we use.; ; As soon as restrictions were eased, we opened our offices for those not able to work from home for any reason, including mental wellbeing. Cleaning was enhanced and carried out more regularly, and we increased the space between workstations, restricting the number of desks available. ; ; To support the physical and mental wellbeing of those suffering from Covid and returning to work post-infection we implemented a number of processes, including phased return to work, access to free counselling services (remote and face-to-face), health plans and private health cover. We tracked Covid infection and recovery separately to ‘normal’ sick days, so it didn’t impact sick days taken in the same way, reducing the potential stress of moving to SSP. ; ; Made Tech also provided an additional £250 budget for home office furniture to support staff in creating an ergonomic work environment.; ; Our regionalisation strategy means we usually have staff local to clients across the UK and can tailor this to client and individual needs. We provide a cycle-to-work scheme to support local commuting. ; ; We provide accessible and inclusive entry into digital careers. We have recently become accredited as an apprenticeship provider and will deliver a fully paid Level 4 DevOps apprenticeship in which we have created 2 pathways: Software Engineering and Data.

  Tackling economic inequality

  We are committed to Social Value across our work and hold the externally accredited Social Value Quality Mark Silver award for our existing social value achievements. ; ; We’re tackling inequality and increasing the overall diversity and inclusion of our workforce through:; -Data-driven approach to monitoring: we use a twice-yearly census to measure, monitor and report demographics; -Academy Apprenticeship: we have been delivering accessible and inclusive entry into DDaT careers through our salaried Academy programme since 2018. We have trained 100+ people and provided them full-time employment. The programme is 50/50 gender balanced and actively targets those from lower socio-economic backgrounds with no formal education requirements. We have recently become accredited as an apprenticeship provider and will be delivering the programme as a fully paid apprenticeship, and our first apprentices joined us in February 2024; -Gender pay parity and equality of pay: we publish our salary bands in our open-source Company Handbook. ; -Recruitment: we use structured, skills-based interviews to assess a range of qualities, such as communication, collaboration, empathy and open-mindedness, based on a defined scoring methodology. Our interviews are tailored to candidates’ prior experience, to level the playing field for groups that are underrepresented in education.; -Reasonable adjustments: we provide practical support to those who need it. Anyone who needs adjustments as part of selection or employment is invited to disclose this voluntarily. Flexible, part-time and/or remote-friendly roles accommodate those with care responsibilities / accessibility needs, and external specialists support people returning after extended absence. We are a Level 2 Disability Confident Employer and member of Neurodiversity in Business; ; -Regions: our regionalisation strategy mirrors the Government's Levelling Up initiative, creating jobs and developing skills to reduce regional inequality. We recruit locally across regions (Bristol, London, Manchester, South Wales)

  Equal opportunity

  Made Tech’s mission is to transform public services through technology to create a fairer society and to do so we need diverse integrated teams across the country to reduce economic inequality. Working exclusively with the public sector, our practices follow government initiatives to reduce inequalities and promote strong integrated communities.; ; Our goal is to make Made Tech an equitable, diverse and inclusive place. We use a quarterly census to actively measure and monitor our diversity, including disability, and transparently report it. The census supports decision-making by identifying areas for improvement and allows us to understand what impact our actions are having. ; ; We reduce inequality through: ; ; -Treating all employees equally: we have a strong culture of equality. Our published People Strategy sets our direction and aim to be a fully equitable employer. We have set up a People Voice Forum (15 diverse representatives) to ensure the voices of all team members are heard; -Fairness and representation: our ESG committee has rotating representation from team members from across the business; -Recruitment: We set targets for diverse interview pools and maintain diverse interview panels and we monitor our hiring pipeline to ensure we are not seeing a disproportionate number of dropouts at specific stages. ; -Gender pay parity and equality of pay: we publish our salary bands in our open-source Company Handbook. We have published our gender pay gap reporting by role internally for many years; -Support Communities: we promote inclusive working conditions. We have both open and closed communities available providing an informal support network for diverse members of the team (disability, neurodiversity, ADHD, LGBTQIA+ allies etc.). We provide opportunities for everyone to work on a range of client engagements to gain the experiences and skills required to progress into higher paid work

  Wellbeing

  We understand wellbeing can be physical, mental, financial, intellectual and social, and we continuously invest to ensure a safe, inclusive workplace. ; ; We have a hybrid working policy and support flexible working hours. This allows our employees to have more flexibility in managing their work, personal commitments (e.g. child care), reduces the risk of burn out and increases autonomy and productivity.; ; Ensuring that we create a psychologically safe environment for our staff, contractors, relevant stakeholders and clients is a key aspect in maintaining the health and wellbeing of our staff. We encourage our people to provide and accept constructive feedback regularly within the teams in which they work and actively support staff throughout any issues. We foster a no-blame and one team culture, extending to everyone we work with, ensuring the team feels supported, creating a healthy, positive, and enjoyable environment.; ; We have signed the Mental Health at Work Commitment and are making progress at implementing the standards. We promote an open culture around mental health (standard 3) including a number of recognised neurodiversity communities within Made Tech. ; ; To support wellbeing we provide many benefits and policies:; ; -30 days holiday (plus Bank Holidays) ; -Flexible working to assist parents, carers and those with complex lives ; -Equal support for Maternity, Paternity, Adoption and Shared Parental Leave; -Paid Friday lunches; -Personal work from home budget ensuring an ergonomic work environment; -Flu vouchers; -Advice and counselling (Help at Hand) ; -12 learning days and £300 learning budget; -12 Trained mental health first aiders (MHFA) ; -Cycle to work scheme; Strava running and cycling clubs; -Wellbeing Slack channel and regular talks, e.g. “Sleep and Restore” and “Imposter -Syndrome”; -Health and gym memberships; -Healthcare/Cash plan; -Facilitation of a range of exercise themed groups (cycling, running, yoga, healthy eating etc.); -Occupational health through Fusion

Pricing

• Price: £500 to £1,795 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at presales@madetech.com. Tell them what format you need. It will help if you say what assistive technology you use.