BEAM UP LTD

Beam Casework Services

Beam is a social enterprise providing person-centred support to individuals facing difficulties finding and sustaining housing or employment. Programmes are underpinned by our unique online crowdfunding offering, allowing participants to receive donations from members of the public to remove financial barriers to work and housing.

Features

• Specialist casework solution supporting people into jobs and homes
• Dedicated case worker to support each participant in their journey
• Strengths-based assessment to develop personal action plans
• Budget posted on Beam fundraising website with the participant's story
• Members of the public donate and send messages of support
• Member hub to see personalised supporter messages and comments
• Any funded items are purchased via Beam for the participant
• Participants are referred to Beam via a short online form

Benefits

• Saves council money by moving people out of temporary accommodation
• Saves council money by supporting people into work
• Empowers vulnerable people to tell their story
• Faster route to funding through public donations
• Split donations mean everyone funds at roughly the same rate
• Wraparound holistic support to participants
• Housing and jobs sustainment provided

£5,000 to £8,000 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@beam.org. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

335994061225242

Contact

Sebastian Barker
0203 819 3509
gcloud@beam.org

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: None

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: The buyer will get a dedicated Beam Account Manager who owns and manages the account. They will be available for all questions and queries via email and phone.; ; Support is provided at no extra cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A launch meeting is held between the buyer and Beam Account Manager to plan rollout and actions to be held. ; ; Information Sessions will then be held with buyer teams and referral services outlining how to refer members to Beam.
• Service documentation: No
• End-of-contract data extraction: Users can request their data or we can securely delete their data on their behalf. ; ; See our policy for more details:; ; https://beam.org/privacy-members
• End-of-contract process: Once agreed number of users have used the Beam service, the buyer can decide to expand the number of service users accessing Beam per year. Alternatively, the Account Manager will share an end of contract plan 4 weeks prior to contract end.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: No
• Customisation available: No

Scaling

• Independence of resources: Split donations mean everyone funds at roughly the same rate and so no member's fundraising should be affected. The funding also covers other caseworkers so the buyer can support more people. The service is hosted on public cloud platforms and benefits from autoscaling to manage demand. This ensures availability regardless of demand and mitigates the risk of downtime due to demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of service-users commencing paid work; Number of service-users sustaining paid work; Number of service-users leaving temporary accommodation or preventing homelessness; Number of service-users moving into the private rental sector; Number of service-users sustaining in the private rental sector; Money raised through fundraising for service-users.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Beam sends the buyer monthly reports securely via email
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Doc
  • PDF
• Data import formats: Other
• Other data import formats: Online Web Form

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Full availability of the service will start on the commencement date. No refunds are given.
• Approach to resilience: Available on request.
• Outage reporting: Email from Beam account manager to the key buyer contact.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Only engineers have the ability to make a user an admin or revoke that privilege. Only management has super user privileges in Google Workspace.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 08/11/2024
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials. In process of receiving ISO27001.
• Information security policies and processes: We have a Data Protection Policy which was last reviewed in February 2024 and is formally reviewed every 2 years.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Updates to the code are all run through an automated testing suite before deployment.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Automated testing around access controls, annual penetration testing, automatic upgrading of dependencies and security patches. If we find a potential compromise we will fix it immediately.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Automated testing around access controls, annual penetration testing, automatic upgrading of dependencies and security patches. If we find a potential compromise we will fix it immediately.
• Incident management type: Supplier-defined controls
• Incident management approach: Automated error handling posted to engineers channel on Slack. Bugs will be dealt with depending on their level of priority in upcoming sprints. Users can report errors on the website by contacting hello@beam.org

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  There are barriers to progression for underrepresented groups in the casework sector and associated sectors. For example, 49% of managerial roles in the social work sector are held by workers identifying as White, despite 68% of the sector workforce identifying as BAME. ; ; Beam’s commitment to improve diversity and inclusion within the casework sector, especially in senior positions, has driven its inclusive and accessible development practices, including its hiring and progression policies. ; ; Over 50% of Beam’s caseworkers identify as BAME. Moreover, members of the frontline team have lived experience of: homelessness; the criminal justice system; unemployment; (single) parenthood; mental health conditions; debt; and domestic abuse. ; ; Beam always looks to promote someone from within before hiring externally, with 10 senior positions currently held by employees identifying as BAME (>11% of Beam’s total workforce).

  Wellbeing

  Customer engagement underpins our operational delivery and ensures we are always focused on maximising our customers’ health and wellbeing. During the provision, we influence support for our customers’ health and wellbeing by: Gathering continuous customer feedback on how our caseworkers can best communicate and support their health and wellbeing; Signposting customers to specialist health and wellbeing services when appropriate; Holding fortnightly caseworker meetings where Beam staff share challenges they’re facing in relation to customers’ health and wellbeing and work together to overcome that obstacle.

Pricing

• Price: £5,000 to £8,000 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@beam.org. Tell them what format you need. It will help if you say what assistive technology you use.