FDM GROUP
Cloud Robotic Process Automation (RPA) and Business Process Management (BPM) Services
FDM provides Robotic Process Automation and Business Process Management services, within Cloud environments. RPA products used to deliver services include Blue Prism, UIPath and other platforms. BPM services available using PEGA and APPIAN to support process improvement. Services will support buyers’ cloud requirements across all phases of project delivery.
Features
- Robotic Process Automation Services across DBTR&M
- RPA Business Analysis and Configuration
- Supporting delivery RPA platforms: Automation Anywhere, Blue Prism or UIPath
- Additional automation capability using NICE Systems and Power Automate
- All RPA platforms supported by scalable cloud infrastructure
- Business Analysis and Project Management for Business Process Management
- Business Process Modelling and Business Improvement / BPMN
- Business Process Management implementation using PEGA and APPIAN.
- PEGA Business Analysis, Systems Architecture and Systems Administration
- IaaS/PaaS providers: AWS, Microsoft Azure or Google Cloud Platform
Benefits
- Flexibility of FDM model supports changing demands for cloud services
- Work closely with client to ensure services match client deliverables
- Low-risk solution- no minimum duration of cloud service commitment
- Cloud services can be delivered to clients across the UK
- Lower costs for clients through continuity of service
- Access to a track record of delivery across Government clients
- FDM retains accountability for cloud-based services de-risking client investment
- FDM assists with Civil Service onboarding post 24 months
- Heuristic learning environment with experiential tailored upskilling for Consultants
- FDM consultants are full time employees and unaffected by IR35
Pricing
£290 to £600 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@fdmgroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
3 3 6 0 5 2 8 6 8 7 2 4 2 9 1
Contact
FDM GROUP
Oliver Hester
Telephone: 020 3056 8240
Email: tenders@fdmgroup.com
Planning
- Planning service
- Yes
- How the planning service works
-
FDM provides a planning service to support the implementation of cloud hosting and cloud software across organisations technical environments. During the planning stage of the engagement, FDM will perform gap analysis to understand differences in the buyers (your) current technical environment and future cloud objectives. In order to deliver planning services, FDM will implement Technical Account Manager's and Service Delivery Manager's to firstly gather and analyse your requirements, understand required deliverables and construct a plan around the implementation of FDM cloud-based services to achieve your cloud objectives effectively.
FDM also provides expert cloud business analysts to help you choose the cloud-based solution that best meets your needs. This enables us to advise you on the best approach and to propose the best tactical or strategic technical solution for you, whilst ensuring a minimal impact on your organisation’s day-to-day activities. This high quality, independent advice can help you realise benefits, reduce costs and identify business opportunities.
FDM’s cloud planning service is of benefit to any public sector organisation considering the transition to cloud services or updating their exiting cloud-based services. Our cloud readiness and cloud transition plans help to ensure that cloud projects are delivered on time and to budget. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
Where required, FDM will work with the buyer (you) to co-create a training plan that aligns with your problem and reflects your tech stack. FDM’s 250+ coaches and SMEs that operate within our Skills Lab can be leveraged to provide targeted 1-1 coaching to rapidly enhance the skills of consultants in the areas you need most.
FDM cloud-based solution expertise can include:
• Cloud Cyber Security Services- cloud computing security issues, cloud network security and security training for big data in the cloud.
• Cloud Testing Services - QTP, Quality Centre for testing cloud-based systems and ISTQB standards.
• Cloud Salesforce Services - Salesforce fundamentals, Salesforce security and processes and Salesforce modelling techniques.
• Cloud Data Science Services - data manipulation and structure for cloud-based solutions.
• Cloud Project/Programme Management Services- delivering cloud-based projects using approaches such as Agile/Scrum and Prince2 methodology.
• Cloud Application Development Services - knowledge of Java and Microsoft technology for UNIX and Windows.
• Cloud Project Support Office Services - Prince2 methodology, waterfall and Agile approaches.
• Cloud Business Intelligence Services - data warehouse, data interrogation and data virtualisation.
• Cloud Business Analysis Services - business process modelling, requirements gathering and investigation techniques. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
FDM cloud-based services help each buyer to deal with all aspects of setting up or migrating between cloud hosting services and/or cloud software services. This cloud-based service offers FDM's expertise to define, prepare, migrate and support each buyers cloud adoption and cloud system strategies.
Cloud Robotics Processing Automation (RPA) and Business Process Management (BPM) Services provide access to cutting-edge technologies for automating and improving business processes, driving efficiency across your organisation. With cloud RPA you can harness advanced algorithms and machine learning whilst cloud BPM provides a comprehensive platform for designing, implementing, and monitoring business processes.
Set up and migration of cloud-based solutions invariably requires the introduction of new ways of working, and a change in operating procedures. This can in turn require development of a new operating model, re-engineering of existing business processes and operational support to end users in the form of guidance and/or training. The FDM change methodology aligns cloud set up and transition planning and operational efficiency directly with process and technology impact analysis. FDM will identify opportunities wherever possible for collaborative and Agile development, in addition to the sharing of process design through the implementation of cloud compliant knowledge repositories, training assets, and services. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- FDM can provide quality assurance and performance specialist services to support cloud-based projects which may or may not be linked to FDM services, where required by the buyer. Any costs associated with quality assurance and performance testing will be pre-agreed with the buyer within the rate card shown within this service. FDM can carry out a range of quality assurance testing services, ensuring cloud-based technologies or projects are performing to the required standard. Dependent on the cloud environment, FDM can implement a range of testing methodologies, including V-Model, Waterfall and Agile. The appropriate testing methodologies required will be uncovered during the planning phase of the service and FDM will assign the client a Service Delivery Manager who has expertise within this field. FDM will then work closely with the buyer to determine performance objects and acceptance criteria. FDM can implement our quality assurance testing expertise to plan and design tests, implement and execute tests and finally analyse and report findings in line with buyer requirements. Testing Services can deliver using, but not limited to LoadRunner and Quality Centre technologies. FDM can also provide automation testing to automate the buyers quality assurance testing, using a range of test automation tools.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Buyer hosting or software
- How the support service works
- FDM provides ongoing support for the delivery of cloud-based services. With each buyer, FDM will analyse the support required and in turn pre-agree Service Level Agreements. In addition, there will be regular service reviews and continual support from FDM Technical Account Managers and FDM Service Delivery Managers. Technical Account Managers will be available throughout the engagement to add or adjust the support needed where required. Your assigned Technical Account Manager will be your first point of contact when discussing the range of ongoing support FDM is able to provide throughout the engagement. FDM’s support is flexible and can be adjusted according the buyers cloud needs. FDM also has a number of support methods to ensure we are responding efficiently and effectively to your cloud-based support needs. Each client will be given key support contacts, including FDM’s Technical Account Manager and Service Delivery Manager who will be available to answer queries via telephone and email. FDM’s support will also include providing continual advice on buyers cloud-based technology in addition to providing guidance on options for future developments or as new cloud technologies or services become available. FDM’s support services are reliable and efficient to ensure your cloud objectives are effectively met.
Service scope
- Service constraints
- FDM perform staff screening checks which confirm to BPSS Standard. However, if required by the client, FDM will carry out staff screening checks conforming to alternative standards. FDM will work with each client individually to understand the staff screening required during the initial stage of the engagement to ensure the required staff security checks are carried out fully.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Email support
Yes
Email support availability
9 to 5 (UK time), Monday to Friday
Response times to email are typically within 30 minutes and no longer than 2 hours. - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Throughout the cloud-based service, FDM will provide a number of levels of support to ensure the buyers cloud-based objectives are effectively supported throughout the engagement. FDM will provide a Service Delivery Manager who will work throughout the end to end delivery of the cloud service to ensure FDM is meeting specified milestones, requirements and deliverables. FDM Service Delivery Manager's will ensure continuity of service, test quality of service throughout and be available at the end of the engagement to support with any additional needs which arise. This may include providing guidance on options for future developments of the buyers cloud-based technology or as new cloud technologies or services become available. In addition, the buyer will have a dedicated FDM Technical Account Manager who will work with the FDM Service Delivery Manager to ensure a full understanding of requirements are obtained. The FDM Technical Account Manager will usually be the first point of contact for the buyer and whose role will be specifically to support FDM’s cloud-based services for the public sector. This support will not be at any additional cost to rates specified in the rates section of this service, and is included as a standard aspect of FDM's service.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
FDM’s Carbon Reduction Plan outlines our commitment to addressing the climate crisis. We have committed to ambitious near-term science-based targets in line with a 1.5°C limit to global warming and to delivering net zero emissions across all scopes by 2050. In June 2022, the SBTi validated that FDM’s near-term targets conform with the SBTi Criteria and Recommendations (version 4.2).
To meet our target of reducing scope 1 and 2 GHG emissions by 50% before 2030, FDM is focused on reducing further Scope 2 emissions from electricity by switching to tariffs that source 100% renewable electricity. We are well on the way to achieving our target: in 2023 Scope 1 and 2 GHG emissions are 47% lower than 2020.
We have established an internal steering group to implement the actions required and to monitor our performance against our targets. This is achieved through engagement with our supply chain, improving energy efficiency and processing renewable energy.
In addition, the following energy savings initiatives were undertaken this year:
Renewable electricity: 64% of electricity consumed by FDM was from renewable resources (2023), and increase of 10% from the previous year
Incentives: FDM’s Carbon Reduction Plan has been further incentivised through staff remuneration policies based on metrics relating to the reduction of greenhouse gas emissions
We are virtualising our IT estate: Our overall energy requirement is lower as we are hosted at efficient datacentres, that flexes capacity in line with our usage.
We have policies and facilities in place and our employees are encouraged to promote:
• recycling of paper, plastics, cans and glass
• the use of video conferencing technology and other collaborative tools to reduce the need for travel.
FDM are proud to be included on the FTSE4Good Index, which recognises our strong Environmental social and Governance (ESG) practices.Covid-19 recovery
In response to COVID-19, our operating model became agile and adaptable to respond to the challenges we faced. All our employees had the ability to move to fully remote and / or hybrid working efficiently from any location in the UK.
The physical and mental health and wellbeing of our people is central to who we are and what we do. As such, our outreach programmes for our consultants and in-house staff have grown and broadened, becoming key to our support and care for all of our people.
Our employee engagement mechanisms have helped to ensure our employees felt connected, supported and informed. All our employees have access to a Mental Health First Line which gives them access to anonymous, emergency listening and support, as well as up to 6 CBT sessions if required.
We also commit to those left unemployed because of the pandemic. We recruit around 1200 consultants a year and our efforts are tailored to under-represented parts of society, including Ex Forces Personnel, Returners to Work, Graduates and Apprentices from any background. We support those with no technology background into technology careers by offering our recruits paid employment through free accredited remote upskilling that last between 6-14 weeks.
Our staff’s continuous learning and development has been increased to manage any deficit following the pandemic. Every employee has access to FDM’s in-house accredited training collateral, a license to LinkedIn Learning as well as access to our People Team and Technical Trainers for support at any time. This is in place over and above the pre-existing review and learning development sessions that take place every 6 months for our staff.Tackling economic inequality
FDM is particularly proud of the work we do to promote social mobility and to make FDM a diverse and inclusive place to work. In recognition of the steps we take to enable those from lower socio-economic backgrounds to succeed, we have ranked 34th in the Social Mobility Employer Index (2023), improving from 48th (2022).
We create over 1200 net new jobs a year and our recruitment efforts are tailored to under-represented parts of the society, including Ex Forces Personnel, Returners to Work, Graduates and Apprentices from any background. The FDM workforce is diverse and inclusive: 66% attended a state school (2023) and 55% were the first in their family to attend university (2023).
Our programmes of talent are designed to be as inclusive as possible and attract applicants of a broad variety of career backgrounds, skill sets and capability. All joiners to our programmes undergo agile coaching, mentorship and targeted learning through our award-winning Skills Lab before deploying across our client base.
We place great importance on ensuring that our activities have a positive impact on the wider communities in which we operate. For example:
Senior members of our IT team have provided mentoring and training sessions as part of the TechUPWomen programme, which aims to help women from minority and underrepresented communities to retrain and move into a career in technology.
In February 2023, FTSE Women Leaders ranked FDM 12th in their ‘FTSE 250 Rankings 2023 Women on Boards and in Leadership’ and we achieved the highest position amongst participants in the Industrial Goods and Services sector category for the level of gender diversity in our senior management team.
FDM donate our refurbished IT hardware to charities and schools to minimise waste and enabling upwards social mobility.Equal opportunity
FDM is committed to offer equal opportunities and we have been awarded an Equal Opportunity Award for gender equality and racial equality. 50% of our employees are from a BAME background and 6% identify with having a disability. We give equal consideration to applicants with disabilities, and our staff who interview applicants receive training in disability awareness and unconscious bias in the recruitment process.
We are committed to encouraging women to pursue a career in tech and by doing so have seen a consistent rise in females joining our company:
• 33% of our workforce identify as female (2023)
• 40% of the members of the Board identify as female (2023)
• 70% of the consultants we recruit from our Returners to Work programme are female (2023).
FDM was an early adopter of the Government’s Gender Pay Gap reporting mandate in 2017 and became the sixth company in the UK to report. We are proud to have reported a -7.6% gender pay gap (2023), meaning our median female employee is paid more than our median male employee. This is significantly better than the UK average of +7.7%
We are committed to making FDM a great place for all our employees. Our policies on maternity, paternity, adoption, personal and special leave, and on sickness absence go beyond the minimum required by law.
We have in place policies which prohibit discrimination and harassment in the workplace. We believe that our policies taken as a whole provide an effective framework to ensure that all individuals with whom we interact in the course of our work are treated with respect and dignity, and in a way which accords with the Universal Declaration of Human Rights.Wellbeing
The safety, wellbeing and morale of all our employees is an important priority and focus for us. Our employee engagement mechanisms have helped to ensure our employees felt connected, supported and informed, particularly when unable to attend offices in person.
We have a robust system of touchpoints with Consultants which includes regular reviews, well-being surveys and engagement events. Employees are contacted via email, one-to-one calls and face-to-face meetings to ensure they are supported, especially when remote working while on client assignment.
Our People Team is trained to support all our employees with their needs and queries regarding their employment, their daily work life and their wider mental health. We have several initiatives in place to give all our employees an opportunity to express their views on a range of subjects and to enable us to identify areas where we could act. We regularly seek to understand how our employees feel about:
• opportunities for growth
• wellbeing and work/ life balance
• job satisfaction
• levels of workload
• the support and leadership provided by their managers.
Other initiatives include:
- Our social collaboration networks enables our employees to keep up to date with the latest news and upcoming events, whilst communicating with fellow FDM employees across the globe.
- We have Wellbeing Champions who provide support and can signpost fellow employees to relevant advice on mental health and wellbeing. The direct support they provide has been invaluable, particularly during periods of remote working.
- All our employees have access to a Mental Health First Line which gives them access to anonymous, emergency listening and support, as well as up to 6 CBT sessions if they decide to follow this route.
Pricing
- Price
- £290 to £600 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@fdmgroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.