Brookcourt Solutions

Cloud App Security Broker (CASB) - Proofpoint

Proofpoint has the only CASB solution that meets the needs of security people serious about cloud threats, data loss prevention and time-to-value. Extends our human-centric security from Email to cloud apps. Protects users from cloud threats, safeguards sensitive data and helps you stay compliant with cloud app governance.

Features

• Compromise account detection and deep dive analysis
• Rules enabling a customer to automate mitigation and remediation
• Rules for pro-active account access- bad/good networks, devices, VPNs, behaviours
• 360 Degree cloud account data visibility, sharing, malicious file detection
• ShadowIT visibility and control
• Cloud Acct Data Control – sharing,up/download,user/group,geo,network, IP, Malicious-content
• DLP enabling asset data detector/classification visibility into violation detection
• Automation to DLP violation enabling suspend/quarantine/remove- with user notification
• 3rd party application / OAuth control; white/black listing, revoke/remove automation

Benefits

• Unique integration with the #1 threat vector
• Unique account compromise remediation (O365, Gsuite) – automated with TRAP!
• Unique 3rd party application management – detection through to remediation
• Agentless, non-obtrusive architecture (Email + SaaS API & AAC)
• Threat intelligence correlated across millions of Proofpoint Email touchpoints
• Advanced adaptive access & cloud management (API/Adaptive Access Control (“AAC”)
• Data Loss Prevention integrated directly with Email (Vis =IMS, Web,EM,SaaS)

£73.66 a user a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@brookcourtsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

336257314286668

Contact

Phil Higgins
01737 886111
contact@brookcourtsolutions.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Community cloud
• Service constraints: The Cloud Access Security Broker works with cloud platforms.
• System requirements:
  • No system requirements in API mode.
  • In PROXY(SAML) mode requires SAML compliant application
  • Supports industry leading IDAM providers.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24x7x365, service response is immediate with ticket reference. Answers to questions might vary depending on the question/s however this is measured and managed under specific service response guidelines and audited yearly by both industry and customers.; Proofpoint's support program is available here: https://www.proofpoint.com/license
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via support portal, in a browser.
• Web chat accessibility testing: TBCTBCTBC
• Onsite support: No
• Support levels: See support documentation published: https://www.proofpoint.com/license
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: End to end configuration provided as part of the service.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • .doc
  • .xlsx
  • .ppt
• End-of-contract data extraction: No customer data is stored by Proofpoint CASB. Configuration and user enablement data can be off-loaded / deleted by request at the end of the customer agreement.
• End-of-contract process: Customer service ends, API links and/or SAML Proxy gateway is cancelled and open. Customer configuration data is deleted or stored for a year pending customer requirements.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Administrators can view suspicious authentication attempts, data loss prevention alerts and dashboards that provide detail into your security.
• Accessibility standards: None or don’t know
• Description of accessibility: Users = not relative for the type of control service CASB offers. Admins = off any standard web browser
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Full functionality via API
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Via rule sets, dictionaries/detectors/smart ID's, network configuration, VAP/VIP/user/group/location/user agent/IP reputation, alerting & notifications, and more.

Scaling

• Independence of resources: We load balance the services and scale based on demand 50%+.

Analytics

• Service usage metrics: Yes
• Metrics types: File/Folder events, Login events, Root level activity (GSuite), Site events /Sharepoint, Application events.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Proofpoint

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Described in our data ownership and protection policy
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: No user/customer file data is stored by Proofpoint CASB.
• Data export formats: Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Access to the Proofpoint production environment, where services are hosted, is granted based on role via a 2FA encrypted VPN.

Availability and resilience

• Guaranteed availability: Our SLA response times for open trouble tickets are based on our support services program document, which is located here: https://www.proofpoint.com/sites/default/files/pfpt-en-support-services-program-171212.pdf
• Approach to resilience: The Proofpoint CASB ("PCASB") system is a cloud-native distributed platform. All data infrastructure components and runtime services are distributed and replicated across multiple fault domains, with automatic failover in case of outage. Data infrastructure components have replication and automatic failover built in, which means partial outages are remediated automatically. Runtime services are fronted by AWS ELB and auto-scaling groups, which automatically spins up new instances in case of instance failures. In case of total disaster, all data is backed up or archived to AWS S3 (encrypted, zero-trust access by default) and can be restored in another datacentre. All the underlying data stores used by PCASB are distributed, support native replication, and have automatic failover. All runtime services are deployed with multiple instances and self-healing/scaling capabilities. Web endpoints are exposed though Amazon’s ELB service, which provides HA guarantees. Internally, PCASB relies on an asynchronous message passing architecture, which limits the effects of local runtime failures and provides resiliency and continuity.
• Outage reporting: The Proofpoint CASB ("PCASB") system is a cloud-native distributed platform. All data infrastructure components and runtime services are distributed and replicated across multiple fault domains, with automatic failover in case of outage. Data infrastructure components have replication and automatic failover built in, which means partial outages are remediated automatically. Runtime services are fronted by AWS ELB and auto-scaling groups, which automatically spins up new instances in case of instance failures. In case of total disaster, all data is backed up or archived to AWS S3 (encrypted, zero-trust access by default) and can be restored in another datacentre. All the underlying data stores used by PCASB are distributed, support native replication, and have automatic failover. All runtime services are deployed with multiple instances and self-healing/scaling capabilities. Web endpoints are exposed though Amazon’s ELB service, which provides HA guarantees. Internally, PCASB relies on an asynchronous message passing architecture, which limits the effects of local runtime failures and provides resiliency and continuity.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: CASB works with industry leading Single Sign on and Multi-factor authentication technologies.
• Access restriction testing frequency: At least once a year
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Proofpoint's information security program is aligned with the requirements of NIST 800-53 and ISO 27001. However, we are not certified to the ISO 27001 standard.
• Information security policies and processes: Proofpoint's information security program is aligned with the requirements of NIST 800-53 and ISO 27001. However, we are not certified to the ISO 27001 standard.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Proofpoint has a documented change management policy that includes requirements around documented change tickets and review and approval by the Change Review Board.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Proofpoint performs internal and external vulnerability scanning and remediates applicable findings in line with the Proofpoint patch management policy.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Proofpoint has distributed monitoring in place for availability, performance, capacity and security. Alerts are directed to a 24x7 NOC or SOC for review, remediation and/or escalation.
• Incident management type: Undisclosed
• Incident management approach: Proofpoint has a documented Incident Response Plan that includes procedures to detect, investigate, remediate and communicate security incidents. A trained IRT team is responsible for the maintenance of the program.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Covid-19 recovery

  As Proofpoint has grown, so have our programs continued to evolve to meet our colleagues’ needs, which we believe is essential to attract and retain employees of the highest caliber. We regularly and frequently communicate with and listen to our employees through small group surveys, interactive forums and townhalls, emails and online resources, to then iterate our processes and programs to improve the employee experience. For example, at our weekly townhall meetings, our CEO and other members of the executive team engage our global workforce with updates on the COVID-19 pandemic, our ongoing business operations, and other topics of interest.; ; Over the past year the employee experience has changed. They have encountered, observed and felt a transition from our traditional programs to virtual offerings that employees and their families can participate in, balancing a mix of live and on-demand activity. These online programs include educational classes taught by our fellow colleagues, mental health courses (mindfulness, resilience, meditation), cooking classes, financial well-being support, and “Vacation at Home” ideas. We realized that many of our parents sometimes need a little additional support, and because of this, Proofpoint created programming for Proofpoint kids, which included week-long STEAM camps during the summer, and offered ongoing story time, trivia games, art and dance, writing and oral presentation classes.; ; We launched in the summer of 2020, ProofpointEDU, a series of classes for Proofpoint kids taught by Proofpoint employees including topics like math, science, history, and cybersecurity for kids ages 5-15. Further, we introduced virtual team building programs such as trivia, bingo, escape rooms, and other group activities, all done via Zoom. Our Mindfulness program included music concerts, meditation, and resilience training.; ; In recognition of what we created for our employees, in July 2020, Proofpoint won the Espresa Innovation and Excellence Award for Culture Benefits.

  Equal opportunity

  We embrace and foster the diversity of our team members, customers, stakeholders and consumers. Everyone is valued and appreciated for their unique backgrounds, experiences, thoughts and talents, all of which contributes to the growth and sustainability of our business. We strive to cultivate a culture and vision that supports and enhances the Company’s ability to recruit, develop and retain diverse talent at every level. As a global and distributed workforce, we recognize and celebrate our team members, their varied backgrounds and cultures. Our career development opportunities are designed to foster inclusivity through ongoing career conversations that actively advance and develop people of all backgrounds.; ; We believe that diversity, inclusion, and opportunity is a journey and we are committed to building a diverse and inclusive company and society for our employees, customers, partners, and shareholders. In order to create a more diverse and inclusive work environment, we provide education, training and tools so that all employees can become aware of bias, how it exists and how to mitigate it. As we continue to shape our work environment and world-class organization to be more inclusive and inviting, we are actively striving to build an extensive pipeline of talent through various programs. Our internal programs enable and empower our hiring managers to identify alternative and emerging talent pools and to create an inclusive candidate experience.

  Wellbeing

  Together with our employees we are building a secure future, and it starts with securing our most important asset—our people. Our commitment to wellbeing is built on a foundation of helping employees get access to great programs and resources for maintaining their health. We offer global programs that provide and enhance a healthy, balanced lifestyle. Our localized benefits keep both the individual and family in mind, so our employees can take full advantage of what matters most to them, for where they are in life. We offer employer-paid life, disability and employee assistance programs. We also offer global programs for our employees’ physical, mental and financial health.; ; Since the COVID-19 pandemic was declared in early 2020 and our employees began working from home, we quickly transitioned to virtual offerings that employees and their families can participate in. These online programs include educational classes taught by our fellow colleagues, mental health courses (mindfulness, resilience, meditation), cooking classes, financial wellbeing support, and “Vacation at Home” ideas. Realizing that many of our parents sometimes need a little additional support, Proofpoint created a series for Proofpoint kids, which included week-long STEAM (Science, Technology, Engineering, Art and Math) camps during the summer, and offers ongoing story time, trivia games, art and dance classes. Also launched in the summer was ProofpointEDU, a series of classes for Proofpoint kids taught by Proofpoint employees including topics like math, science, history, and cybersecurity for kids ages 5-15. All of our programs are a balanced mix of live and on-demand activity.

Pricing

• Price: £73.66 a user a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Full service offering as a Proof of Concept for 2 weeks as standard at customers request
• Link to free trial: Requested with Brookcourt Solutions

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@brookcourtsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.