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Lighthouse Policy Design Limited

User-Centred Policy Design

Our User-Centred Policy Design (UCPD) service brings diverse voices and new methods into the policy development process to drive more informed decisions.

We champion evolution over revolution; our approach enhances tried and tested policymaking processes with complementary skills from the world of design to accelerate insight and deliver positive outcomes.

Features

  • Creation of impacted user mindsets via qualitative/quantitative research.
  • Insights and data analysis to generate and validate policy hypotheses.
  • Definition of specific policy objectives and appropriate metrics.
  • Facilitated co-design sessions with policy teams, stakeholders and users.
  • Development of prototypes and proof-of-concepts to test viability.
  • Delivers ‘Pre-discovery’, Discovery and Alpha phases for products and services.
  • End-to-end blueprint designs for digital and non-digital platforms.
  • Frameworked approach for strategic policy development and adaptation.
  • Creation of compelling materials to support the policy narrative.
  • Training, coaching and mentoring of policymakers and wider teams.

Benefits

  • Informed policies: Defined problems and metrics, grounded in real experiences.
  • Inclusive policymaking: Co-created with communities to enhance acceptance/effectiveness.
  • Collaborative innovation: Fosters sustainable solutions through multidisciplinary consensus.
  • Data-driven: Informed by robust, mixed-method research.
  • Adaptive policies: Continuously refined through systemic feedback for sustained relevance.
  • Continuous improvement: Iterative development guided by user feedback and prototyping.
  • Efficiency/effectiveness: Maximises resources and impact, focusing on cost-effective solutions.
  • Evidence-based advocacy: Bolsters policy credibility and support with robust evidence.
  • Deliver policy intent: Turns viable ideas into effective, real-world policies.
  • Knowledge transfer: Equips stakeholders with skills for ongoing policy impact.

Pricing

£500 to £1,500 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@lighthousepolicydesign.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 3 6 3 9 3 3 0 1 3 0 6 6 8 5

Contact

Lighthouse Policy Design Limited James Johnson or Jon Maher
Telephone: 07795673677
Email: admin@lighthousepolicydesign.co.uk

Planning

Planning service
Yes
How the planning service works
Our services can be applied to any phase of the change lifecycle (from problem framing and strategy development through to evaluation once an initiative has been implemented).

Our unique blend of experience and expertise is best suited to the very start of the policy development process:

- gathering a whole new level of insight to understand the problem space and bring it to life
- developing and testing ideas to see what works
- conducting impact assessments
- helping teams to inform and persuade ministers and other leaders
- plotting the road to success with clear strategies, roadmaps and delivery plans
- conducting policy evaluations to learn lessons for the future

We have a track record of successful policy development, including pre-discovery work, Discovery, Alpha and the things that didn't make it as far as a real project.

Lighthouse will provide a dedicated account manager and delivery lead for all engagements.

Our team has decades of experience delivering public sector services to government standards (both on the inside as civil servants, and on the outside as consultants delivering policies, products and services used by millions).
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We have a flexible and modular training offer that can be tailored to the unique needs of the team or people we are working with. An example of our training courses include:

POLICY DESIGN TRAINING: Introduces participants to user-centred policy design, focusing on how UCD can help them develop well-informed, effective policy that meets the needs of the people it effects.

STRATEGY TRAINING: Uses interactive training exercises designed to simulate policy-making scenarios and teach participants the art of strategy in complex policy areas.

WORKING WITH POLICYMAKERS: Enhances participants' understanding of policy experts to foster greater collaboration and better relationships, focusing on the distinct mindsets that shape policy in the civil service.

PUBLIC POLICY EXPLAINED: Demystifies the world of public policy development. We look at the public sector structures, the roles of policymakers, and the dynamics of policy development to better understand how policy works.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
One working day, Monday to Friday.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
To be agreed at contract stage

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Wellbeing

Fighting climate change

Lighthouse is committed to achieving Net Zero emissions by 2030. In addition to having all permanent staff use EVs, we are investigating greener options for broadband and encouraging our associates, and partners to switch to EVs and green energy. We are also asking suppliers for their carbon reduction plans.

Wellbeing

Lighthouse is dedicated to supporting our team members, encouraging regular contact and having specific channels for our team to communicate with us and each other for support. We offer flexible working arrangements.

Pricing

Price
£500 to £1,500 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@lighthousepolicydesign.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.