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Redtail Consulting

Redtail Shieldworkz OT Managed Service

Fully managed OT cyber security monitoring delivered using Shieldworkz technology. Redtail Consulting implements, configures, operates and monitors the service 24×7, providing alert triage, incident coordination and reporting. Customers consume a managed security outcome while retaining ownership of OT systems and remediation actions.

Features

  • Premium human-led OT cyber security support delivered by specialist practitioners
  • 24×7 monitoring, triage and incident coordination
  • End-to-end service implementation and configuration by Redtail
  • Continuous tuning and optimisation of detections
  • Severity-based response and escalation handling
  • Operational, incident and assurance reporting
  • In-house UK-based managed security operations

Benefits

  • Removes need for in-house OT security monitoring capability
  • Reduces operational burden on customer teams
  • Provides continuous 24×7 OT cyber security oversight
  • Improves detection and response effectiveness
  • Clear accountability for service operation and delivery
  • Predictable, managed security service outcomes
  • Access to specialist OT expertise without long-term internal resourcing
  • Supports safer and more resilient OT environments

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jason.faichney@redtailconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

3 3 6 6 1 5 8 5 9 1 8 0 6 8 2

Contact

Redtail Consulting Jason Faichney
Telephone: 0800 288 4080
Email: jason.faichney@redtailconsulting.co.uk

About your service

Service categories

Cloud Support Services

Ongoing Support

  • Product support capabilities
  • Reporting and proactive results analysis
  • Other

Service scope

Service constraints
Requires access to relevant OT network telemetry
*
Dependent on visibility of OT network traffic
*
Relies on accurate OT asset and network context
*
Requires connectivity between monitoring points and analysis platform
*
Dependent on availability of OT security event data
*
Limited to read-only monitoring and analysis activities
*
Effectiveness influenced by quality of OT network configuration
*
Does not operate or modify OT control systems
*
Dependent on third-party platform availability
*
Limited to environments within the agreed service scope

User support

Email or online ticketing support
Yes
Support response times
Email and ticketing support requests are logged and triaged according to agreed severity levels. Typical response targets are: Critical (P1): 30 minutes (24×7) High (P2): 2 hours (24×7) Medium (P3): 6 business hours Low (P4): 24 business hours Response times for Critical and High severity issues apply 24 hours a day, 7 days a week, including weekends and public holidays. Medium and Low severity requests are handled during standard business hours unless otherwise agreed
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
The Managed Service provides ongoing operational management, monitoring, incident triage, configuration support, and continuous service improvement for the in-scope platform.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Shieldworkz

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £500.00 £500.00
Associate business architect £1,500.00 £1,500.00
Business architect £1,500.00 £1,500.00
Lead business architect £1,500.00 £1,500.00
Data architect
Role level UK Rate Offshore Rate
Data architect £1,500.00 £1,500.00
Senior data architect £1,500.00 £1,500.00
Chief data architect £2,000.00 £2,000.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,500.00 £1,500.00
Senior enterprise architect £1,500.00 £1,500.00
Lead enterprise architect £1,500.00 £1,500.00
Principal enterprise architect £1,500.00 £1,500.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £1,500.00 £1,500.00
Network architect £1,500.00 £1,500.00
Lead network architect £1,500.00 £1,500.00
Security architect
Role level UK Rate Offshore Rate
Security architect £1,500.00 £1,500.00
Lead security architect £1,500.00 £1,500.00
Principal security architect £1,500.00 £1,500.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £1,500.00 £1,500.00
Solution architect £1,500.00 £1,500.00
Senior solution architect £1,500.00 £1,500.00
Lead solution architect £1,500.00 £1,500.00
Principal solution architect £1,500.00 £1,500.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £2,000.00 £2,000.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £2,000.00 £2,000.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £2,000.00 £2,000.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £1,500.00 £1,500.00
Principal cyber security audit and assurance £1,500.00 £1,500.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £1,500.00 £1,500.00
Lead cyber security governance and risk manager £1,500.00 £1,500.00
Principal cyber security governance and risk manager £1,500.00 £1,500.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £1,500.00 £1,500.00
Lead cyber security monitoring £1,500.00 £1,500.00
Principal cyber security monitoring £1,500.00 £1,500.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £1,500.00 £1,500.00
Lead cyber security incident response £1,500.00 £1,500.00
Principal cyber security incident response £1,500.00 £1,500.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £1,500.00 £1,500.00
Lead cyber security vulnerability management £1,500.00 £1,500.00
Principal cyber security vulnerability management £1,500.00 £1,500.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Associate cyber security digital forensics £1,500.00 £1,500.00
Lead cyber security digital forensics £1,500.00 £1,500.00
Principal cyber security digital forensics £1,500.00 £1,500.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £1,500.00 £1,500.00
Lead cyber security penetration testing £1,500.00 £1,500.00
Principal cyber security testing £1,500.00 £1,500.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £1,500.00 £1,500.00
Application operations engineer £1,500.00 £1,500.00
Senior application operations engineer £1,500.00 £1,500.00
Lead application operations engineer £1,500.00 £1,500.00
Principal application operations engineer £1,500.00 £1,500.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £1,500.00 £1,500.00
Senior business relationship manager £1,500.00 £1,500.00
Lead business relationship manager £1,500.00 £1,500.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £1,500.00 £1,500.00
Change and release analyst £1,500.00 £1,500.00
Change and release manager £1,500.00 £1,500.00
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £1,500.00 £1,500.00
Senior operations analyst £1,500.00 £1,500.00
Operational control manager £1,500.00 £1,500.00
Head of command and control £2,000.00 £2,000.00
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £1,500.00 £1,500.00
End user computing engineer £1,500.00 £1,500.00
Senior end user computing engineer £1,500.00 £1,500.00
Lead end user computing engineer £1,500.00 £1,500.00
Principal end user computing engineer £1,500.00 £1,500.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £1,500.00 £1,500.00
IT service manager £1,500.00 £1,500.00
Senior IT service manager £1,500.00 £1,500.00
Head of IT service management £2,000.00 £2,000.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £1,500.00 £1,500.00
Major incident manager £1,500.00 £1,500.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £1,500.00 £1,500.00
Infrastructure engineer £1,500.00 £1,500.00
Senior infrastructure engineer £1,500.00 £1,500.00
Lead infrastructure engineer £1,500.00 £1,500.00
Principal infrastructure engineer £1,500.00 £1,500.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £1,500.00 £1,500.00
Infrastructure operations engineer £1,500.00 £1,500.00
Senior infrastructure operations engineer £1,500.00 £1,500.00
Lead infrastructure operations engineer £1,500.00 £1,500.00
Principal infrastructure operations engineer £1,500.00 £1,500.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £1,500.00 £1,500.00
Problem manager £1,500.00 £1,500.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £1,500.00 £1,500.00
Senior service desk analyst £1,500.00 £1,500.00
Service desk manager £1,500.00 £1,500.00
Head of service desk £2,000.00 £2,000.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £1,500.00 £1,500.00
Service readiness analyst £1,500.00 £1,500.00
Service transition manager £1,500.00 £1,500.00
Lead service transition manager £1,500.00 £1,500.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £1,500.00 £1,500.00
QAT analyst £1,500.00 £1,500.00
Senior QAT analyst £1,500.00 £1,500.00
Lead QAT analyst £1,500.00 £1,500.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £1,500.00 £1,500.00
Test engineer £1,500.00 £1,500.00
Senior test engineer £1,500.00 £1,500.00
Lead test engineer £1,500.00 £1,500.00
Test manager
Role level UK Rate Offshore Rate
Test manager £1,500.00 £1,500.00
Head of test £2,000.00 £2,000.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
98f71aac-d4da-433e-9869-d39e4610fe42
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jason.faichney@redtailconsulting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.