Cloud Application Services

Cloud Application Support

Transform your business with an expertly developed Cloud-Based app or website. Tailored to suit your requirements. Software and service-focused applications, robust dependable foundations on which to build stable and efficient services for your customers/clients. We provide assistance on all aspects including design, development, integration, support, training and maintenance.
Trusted-Experienced-Adaptable.

Features

• End-to-end design, development, security, testing, delivery, support of applications/components.
• Proactive Continual Improvement and Change Management.
• ISO27001, Cyber Essentials Plus, ITIL Service Management and Prince2 PM.
• Microsoft Azure Solutions integrating with Microsoft365, Microsoft Teams, Power Platform.
• Legacy systems modernisation and API Integration.
• Expertise in C#, ASP.NET Core MVC, JSON, HTML, CSS, CAML.
• Proactive monitoring to identify issues before they happen.
• Security cleared (SC) engineers and management to provide the services.
• Stakeholder engagement and management throughout the process
• Agile (Scrum/Kanban) development methodology with incremental delivery.

Benefits

• Dedicated Service/Contract Manager.
• Highly skilled and trained software design and development team.
• Proven evidence of engagement in public sector.
• Software development projects delivered on time and on budget.
• Proven excellent track record with Customer Satisfaction.
• Improve security of business critical information via the Cloud.
• Develop robust, scalable and maintainable applications.
• Extensive experience in using wide range of techniques and methodologies
• Quality assurance, automated testing, user acceptance testing, continuous integration
• Market leading application development platform via .NET core.

£750 to £1,350 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at niall.curran@cloudapplicationservices.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

337038701629101

Contact

Niall Curran
+442895926001
niall.curran@cloudapplicationservices.co.uk

Planning

• Planning service: Yes
• How the planning service works: Once a brief has been provided by the Client; detailing functional requirements, objectives, workflow, etc Cloud Application Services will create a proposal for the implementation of that brief. The proposal will also detail the commercial and technical aspects of the project and a proposed implementation plan for client sign off. Once a project has been approved by the Client, we follow a Prince2 methodology for managing the statement of work through to its successful conclusion. Typically, an iterative and interactive process of Agile development is used to produce the desired software to meet the agreed requirements while ensuring that the client is very much in control of what they are getting. The delivered software is typically installed on to a suitable test environment for the customer to test rigorously to ensure it is as agreed/expected. This User Acceptance Testing ensures that the solution does what was intended in the way that was intended.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • Bespoke Solutions

Training

• Training service provided: Yes
• How the training service works: Bespoke training and knowledge transfer services are available to customers.
• Training is tied to specific services: Yes
• Services the training service works with: Specific to applications managed or developed by Cloud Application Services.

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality assurance and process management are built in to all our company operations and service delivery methodology, though client engagement, service construction and delivery, and supporting administrative processes.; Supporting our quality assurance and service delivery, we have key experienced team members in the following areas:; •ITIL compliant service management practices focussed on aligning IT services with business needs.; •PRINCE2 process-based methodology for effective project management.; Cloud Application Services quality assurance standards are deployed within the proposed service as follows:; •To achieve and maintain a level of quality which enhances the company's reputation with clients.; •To ensure compliance with relevant statutory and safety requirements. ; •To maximise client satisfaction with the services provided by Cloud Application Services Ltd.; Quality Planning: Client satisfaction and quality are achieved by operation in accordance with the documented quality system. Specific client requirements are identified and documented during the contract review process, allowing these requirements to be communicated and achieved, ensuring satisfaction of the client’s declared needs.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: With a managed services support team, Cloud Application Services are uniquely placed to not only develop cloud-based software solutions, but to support these on an ongoing basis. This support can range all the way from end-user-support for applications developed by us, right down to third-line cloud application support.; We offer a full range of support services through our ITIL compliant service desk, in house teams of qualified developers and support specialists.

Service scope

• Service constraints: Dependent on specific client engagement terms and conditions. Support for Cloud Applications is provided remotely.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times are dependent on the desired support contract.; ; We currently support customers across a range of response times, but typically operate in a 1-2 hour first response window.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Cloud Application Services provide bespoke support services for any application development, together with an associated tailored service level agreement as agreed with the client.; ; We are also able to provide a full managed service capability for the developed software and the hosting components. ; ; Support can be provided during business hours or on an on-call basis 24 hours-a-day, 7 days per week as required and costed with the client.; ; We generally appoint a service delivery manager to manage and report on the support being provided and to act as a single point of contact in any service discussions.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 27/02/2023
• What the ISO/IEC 27001 doesn’t cover: Our ISO Certification covers Company Wide Scope.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Effective stewardship of the environment ; CAS are committed to tackling the challenges of sustainable development and we operate as a responsible corporate business. We are committed to work with our suppliers and customers to improve sustainability performance particularly via the following specific activities:; • We can partner with waste management providers to recycle IT waste and cardboard such as through our local Council Recycling Scheme. ; • Where possible, our team will adopt a remote working model to minimise our impact on the environment through unnecessary travel or additional energy resources required for an office space. ; • Implementing energy-efficient technologies and practices – such as monitoring energy performance for monitors and electronic displays and intelligent charging of devices.; • Encourage employees to adopt energy-saving behaviours.; We can continuously review opportunities for the following:; • Implementation of training programs to raise awareness of environmental issues – these may be delivered in house or using appropriate external partners and will consider any updates to legislation and/or industry best practice.; • Encourage responsible behaviours among employees.; • Mitigate environmental impacts through offsetting initiatives.; • Enable employees to contribute to sustainability efforts.; ; CAS is focused on reducing the environmental footprint of our customers by innovating highly efficient, integrated appliances and cloud-based security solutions. We understand the unprecedented challenge that our customers face in continually improving their sustainability. We utilise innovation to drive environmental responsibility at the core of our strategy. ; ; We strive to minimise our environmental impact throughout our value chain, to ensure we are driving the best possible outcomes for sustainability goals. We can also monitor and report on our sustainability practices through employee and buyer consultation / feedback, guidance from external partners and via a KPI dashboard which tracks progress against agreed targets per annum.

  Tackling economic inequality

  Increasing supply chain resilience and capacity; CAS work with organisations to create scalable and future-proofed ways to support delivery to their customers, to provide unique services or to differentiate them from their competition. Our case management solutions and IT managed services will support SMEs through to large public sector bodies to modernise their data management and IT processes and increase their productivity. Within our own supply chain we also work to increase resilience and capacity through the following activities:; • Reviewing our current supply chain and partners to identify inefficiencies and risks;; • Expanding the types of businesses we consider in our supply chain, especially seeking to introduce innovative SMEs into our supply chain;; • By treating suppliers fairly and involving them in the development of specifications;; • By working with suppliers in the development of new solutions especially with new early stage start-ups; and; • Improving data security and compliance.; ; Further to this, we are a certified Cyber Essentials Plus and ISO 27001 company – Data Security and managing cyber security risks is fundamental to all of our solutions. Regular monitoring and proactive security measures are implemented across our contracts to safeguard against potential threats, ensuring a secure environment.; ; To fortify our products and services against potential threats, we incorporate proactive security audits. This involves regular and systematic assessments of the security measures to identify and address vulnerabilities promptly, ensuring a robust defence against cyber threats.; ; Further to this we will also implement measures such as Two-factor Authentication for staff and ongoing monitoring for intrusion.

  Equal opportunity

  Tackle workforce inequality.; CAS are committed to providing equal opportunities for employees and team members and eliminating any potential discrimination from our internal/external working practices, as per our Equality Opportunities and Equal Pay Policy. ; ; This commitment has enabled us to nurture a culture of equality and inclusivity. The values of our policy are reflected in our recruitment process, alongside the daily practice of providing a working environment where all members of the team are treated with dignity and respect. ; Our policy's purpose is to: ; 1. Provide equality, fairness and respect for all in our employment or involved in our project teams. ; 2. Not unlawfully discriminate on the basis of protected characteristics.; 3. Oppose and avoid all forms of unlawful discrimination. ; ; We have a comprehensive employee support programme in place to support in-work progression for all groups. This includes delivery of upskilling training relevant to current contracts and regular employee consultations to agree personal development plans/goals.; ; Furthermore, we will also work with the Equality Commission to attend their Employer Training Programme events and direct consultation to develop further our equality and inclusivity measures. To ensure staff are informed and understand our equality, diversity and inclusion strategy we will provide an annual training session and workshops for employees to raise awareness regarding Equality, Diversity and Inclusion (EDI) issues, unconscious bias and other related practices. ; All members of staff are responsible for supporting the aims and spirit of the policy. Our approach to equal opportunities is disseminated to staff during their induction process upon joining the company and with refresher training conducted yearly. All training is monitored by the Company Directors, with training logged on our internal training matrix. We can also monitor and report on our equality practices through employee and buyer consultation / feedback and guidance from external partners.

  Wellbeing

  Improve health and wellbeing; CAS are committed to supporting the health and wellbeing (including physical and mental health) in our workforce. We continuously review and develop our Health and Wellbeing strategy (with specific updates in relation to new contracts) for employees which includes a number of initiatives to support the mental health and wellbeing of our employees. ; This will include the use of external resources as we will undertake an initial assessment of our health, safety and wellbeing provision (including consultation with employees) to provide a benchmark and also develop recommendations on how to improve our strategy. This will be completed annually to measure progress made.; Key activities to support our staff include bi-annual training for the management team – this includes the use of external resources such as attendance of workshops or webinars provided by the British Safety Council. A sample of topics for training include ‘Managing stress within your team’, ‘Mental Health: Start the Conversation’, ‘Wellbeing for Directors’ and ‘Managing Stress and Undertaking Stress Risk Assessments for Managers’. By participating in these workshops and webinars, our management team will be able to recognise the symptoms of mental ill-health, provide initial help, guide the person towards appropriate professional help, and be mindful of their own wellbeing.; Employees will also be supported through 1:1 sessions with their line manager (or other as appropriate) to identify assistance as wanted or needed in practices such as managing stress, nutrition advice, exercise and mindfulness. We will also gather feedback on the initiatives provided, review progress from previous sessions and determine any additional need for support (e.g. Counselling support or stress management courses).

Pricing

• Price: £750 to £1,350 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at niall.curran@cloudapplicationservices.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.