ap16Limited

Microsoft SharePoint Application Support

This service provides a complete support, maintenance and enhancement package for Microsoft SharePoint-based applications.

Covering all aspects of Microsoft SharePoint we can provide all levels of general support through to comprehensive enhancement agreements.

We will take on any 3rd-party implemented system, extending its lifespan, providing extensions and essential maintenance

Features

• 1st, 2nd and 3rd-line support to application users
• Skilled experts extending your team, not just ‘developers’
• Direct access to dedicated service manager via phone and email
• UK-based delivery team, full UK coverage on-site when required
• Development Platforms: SharePoint, .NET, C#, ASP.NET and Blazor
• Database Platforms: SharePoint, Dynamics, SQL-Server, Power Platform, Elastic Search

Benefits

• Extends your in-house team, allowing you deliver more strategic tasks
• mproved return on existing investment in technology
• Improved process improvements via incremental enhancements
• Pay for what you need compared to underutilised in-house resources

£500 to £950 a unit a day

• Education pricing available

Service documents

• Pricing document

  ODT

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contracts@ap16.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

337100289180565

Contact

Matthew Clements
03336661616
contracts@ap16.com

Planning

• Planning service: Yes
• How the planning service works: Our team of information architects will work with your in-house team to establish suitable data architecture on the SharePoint Platform, help consider the costs and challenges of moving to (and from) SharePoint, as well as helping you understand the options for integrating additional systems into a cohesive joined up system that will provide maximum benefit from your investment. ; ; We help you to consider: ; - System functionality ; - Data migration ; - Usability ; - Ongoing costs ; - Support requirements
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We do not provide training services, however we can produce the training materials and perform training workshops as required to ensure new and existing members of your team can make the best use of your SharePoint systems
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our team of experienced SharePoint developers will work with your in-house team in order to ensure that all requirements are met from your implementation.; ; We will facilitate workshops, discovery exercises and documentation of both existing and target systems to ensure:; ; - All data that requires migrating is known and documented; - All business processes that are intended to be supported by the new system are suitably documented; - Plan and execute a data-level migration, utilising a range of standard and custom tools; - Configure and Extend the SharePoint environment to support the required processes and data sets; - Create and develop any required integration touchpoints to ensure manual data entry /re-entry is kept to a minimum ; - Produce user guides for business specific processes; - Train key staff members in configuring and administering the system
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our experienced technical team can provide a fully outsourced support and extension services or can extend the support provided by your own in-house team in order to ensure that the maximum benefit is gained from the software platform(s) in use and your existing investments in technology.; ; We provide:; ; - Platform configuration; - Software development, support and extension services; - Integration skills connecting in-house software to hosted SaaS offerings or multiple SaaS platforms; - Data management services; - Data reporting

Service scope

• Service constraints: No particular constraints

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA driven responses as agreed
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Available support levels range from office-hours through to full 24x7 as required and agreed during the on-boarding process.; ; Each support agreement is tailored to the specific needs of the system and the client. Costs are determined by required resources with discounts available for larger engagements ; ; Direct access to a names technical account manager is included with all engagements

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  As a small technology led company we limit our carbon footprint wherever possible by reducing uncessessary travel through the use of on-line services

  Equal opportunity

  We have a diverse workforce including staff from a wide range of ethnic backgrounds, of both sexes and promote and encourage people with disabilities to achieve their maximum potential

Pricing

• Price: £500 to £950 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  ODT

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contracts@ap16.com. Tell them what format you need. It will help if you say what assistive technology you use.