Bentley Systems (UK) Limited

Asset Management Advisory Services

Our Asset Management Advisory services are designed to evaluates the asset management maturity and performance improvement potential of your organisation, then guide you on the road to overall better asset performance to increase value to your stakeholders.

Features

• Multiple assessments for digital maturity, process readiness, ISO55000
• Collection of over 300 best practice business process templates
• Industry specific solutions to meet standard requirements
• Full package of data migration services
• Cohesive Centre of Digital Excellence providing strategy and thought leadership
• Business process analysis and transformation capability
• Team of qualified change managers and training specialists
• Advisory services for setting high level Asset Management strategy

Benefits

• A tailored roadmap for asset management maturity
• Improved asset performance and reduced Total Cost of Ownership
• Long-term enhancements in Overall Equipment Effectiveness
• Increased production efficiency and reliability
• Understanding of how assets support business objectives
• Structured decision-making that balances performance, risk and cost
• Enhanced internal and external stakeholder confidence in the organisation’s capabilities
• Greater understanding and alignment of risk and assurance

£265 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@bentley.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

337371831266611

Contact

Nick Niknam
+44 7766 388848
gcloud@bentley.com

Planning

• Planning service: Yes
• How the planning service works: Built via years of experience with global clients, we have a proven delivery framework which is designed to ensure that the client gets the best possible outcomes. This starts with really getting to understand who the stakeholders within the client are, what their needs are and where there pain points manifest. We elicit this via 121 interviews and workshops and all of this is consolidated for review. Second, we look at the vision, getting into the details of what the end-state will look like. We then synthesise everything we have heard, disseminate this into key functionalities and capabilities that are required to be achieved in order to meet the stakeholder needs. The final step in this first phase is to provide a roadmap to get from current to future state. This is normally at three levels, High, Medium and Detailed. The detailed view will provide a timeline and a cost for completion.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Cohesive has an established transformation and organizational change practice which focuses on organizational effectiveness (OE), change management and adoption, instruction design and training and overall change impact mitigation and communication. Our transformation and organization change colleagues were leaders in numerous industries and are now driving client outcomes throughout our global Cohesive Group. We take a unique approach to our training, utilising industry experts, time served engineers and technicians to deliver our courses. Each trainer is not only an EAM / Asset Management expert but brings a wealth of knowledge and practical experience to the role. This coupled with their in-depth studies of learning and training styles creates an excellent learning environment. Our standard approaches for EAM training are (1) Classroom style - end user training, (2) Train the trainer, (3) On the job training an mentoriing, (4) eLearning and (5) In depth manuals and 'Quick Start Guides'
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Requests for support are logged via the client support portal and, in the instance of a P1 incident, a phone call is made to the support desk followed by a ticket being raised. Portal access and a user guide is supplied prior to commencement of a support contract. Tickets are logged within the Cohesive Client Support Portal and a unique ticket reference is generated, which identifies the ticket until resolution. This ‘ticket reference’ is used in all correspondence. Progress can be tracked via the portal where updates can be seen in real-time. Clients are able to update the tickets after they have been logged, until they are mutually agreed to be fully-resolved. The Service Desk acts as a Single Point of Contact for all support requirements, including: • Service Management • Service Transition and Change • Cloud Platform Support • Technical Support Application Support includes: • 24x7 Access to Cohesive's Support Portal and Knowledge Base • Level 0 to Level 3 Technical Support and Product Support • Log Analysis • Major Incident Management and True RCA and Reporting • Configuration and Customisation Support

Service scope

• Service constraints: Availability of key personnel such as stakeholders, business representatives and IT; opening of firewall/ports; read access to local Active Directory.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: When the client raises a support issue response times are measured from the moment the client submits a support request via the supplier’s online support system. Response times vary according to priority and nature of the query, if the support relates to a system we are supporting: - P1 (Critical business impact): Within 2 hours (coverage is 24x7x365) - P2 (Significant business impact): Within 4 hours (normal business working hours) - P3 (Some business impact): End of next working day (normal business working hours) - P4 (Minimal business impact): End of next working day (normal business working hours)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Cohesive have the following priorty levels for support: - Priority 1 Critical business impact Priority 2 Significant business impact Priority 3 Some business impact Priority 4 Minimal business impact P1 are 24x7x365 P2 - P4 are handled (09.00 — 17.00) Monday to Friday UK Time (Excluding UK Bank Holidays) There are various levels of support and are priced on an individual basis, please contact us for a separate quotation.

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: COHESIVE UK GROUP LIMITED

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 10/02/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Cohesive are putting sustainability goals into action, both internally but also externally helping support our clients’ journeys helping establish sustainability and ESG data foundations which can enable a business to be more responsible and profitable. From optimizing energy consumption and reducing operational costs to enhancing sustainability and improving carbon goals, there is a constant need for innovative solutions that we provide which drive efficiency and productivity. Internally, we are committed to reporting on relevant ESG topics aligned with leading frameworks and methodologies. We have been measuring our carbon footprint since 2006 using the internationally recognized Greenhouse Gas Protocol standard, including emissions from office utility consumption, global business travel, and colleague commuting. We strive for efficiency in our business practices including corporate travel, colleague commuting and energy use for our offices. We are engaged with the Science Based Targets initiative (SBTi), the world’s leading coalition for setting corporate emission reduction targets in line with climate science. Their Net-Zero Standard is the benchmark against which organizations demonstrate strong management of their climate strategy, and why we chose to work within their framework. By submitting our near-term corporate targets to SBTi we are formally committing to be a part of the movement, in line with the Paris Agreement, to limit global warming to 1.5 degrees Celsius and reach a common goal of net zero no later than 2050. We encourage and support recycling and energy conservation programmes and each office participates in recycling programmes as offered by the local authorities and landlords. We have a published Carbon Reduction Plan in line with the requirements of PPN 06/21, published here: https://cohesivegroup.com/wp-content/uploads/2024/03/CARBON-REDUCTION-PLAN-Cohesive-UK-Group-Ltd.pdf

  Tackling economic inequality

  We are passionate about helping the communities where we live and work, in every country where we operate. We support both global and local initiatives, both corporately and through the initiative of our colleagues. Through corporate giving, we provide financial support for global and local organisations, such as The Hunger Project, Habitat for Humanity, Red Cross, and many others. These organisations help provide necessities—such as food, water, and shelter—to people in need all around the world.

  Equal opportunity

  We are an equal opportunity employer and consider all qualified applicants for employment without regard to race, colour, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age, or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. We support workplace fair practices that promote diversity and inclusion. All suppliers are expected to promote a workforce and workplace free of harassment, unlawful discrimination, and retaliation. Suppliers are expected to provide equal opportunity employment and must not discriminate on the basis of age, race, colour, sex, religion, national origin, sexual orientation, disability, covered veteran status, or any other status protected by law. We are committed to conducting business with integrity and upholding high standards for business ethics and responsibility. This commitment extends to our suppliers, vendors, and business partners; our Supplier Code of Conduct details our commitments to responsible business throughout our supply chain. All suppliers and their employees or consultants (sub-suppliers) must adhere to this Supplier Code of Conduct while conducting business with us and must comply with all applicable laws and regulations while conducting business with us. We provide a Whistle-blower hotline to enable reporting of any violations of the code.

  Wellbeing

  The health, safety, and well-being of our colleagues, contractors and the public is of primary importance to us. All our colleagues understand that they are responsible for their own safety and wellbeing, and that they must be alert to safety and wellbeing concerns for those around them. Our health, safety and wellbeing policy provides colleagues and contractors with information about managing health and safety hazards and risks associated with our business, premises and activities. It is structured to set out legal duties and how to comply with the health & safety policy, safe work practices and procedures. Our Mental Health First Aiders have been formally accredited to administer mental health first aid in the workplace, by attending and passing a Mental Health First Aid Course that has been delivered by an Accredited Mental Health First Aid Instructor. They must be easily contactable during core working hours, be able to be called away from their normal duties at short notice if required and be able to maintain confidentiality as appropriate whilst demonstrating an ability to relate well to colleagues. Cohesive recognises that respecting the privacy of information relating to individuals who have received mental health first aid or may be experiencing a mental health problem or a mental health crisis at work is of high importance. All mental health first aiders and HR representatives are obligated to treat all matters sensitively and privately in accordance with Cohesive’s confidentiality protocols. If at any time the Mental Health First Aider assesses there is a risk of harm to another individual, they must escalate the matter to HR and they will advise on next steps. Cohesive's Operations Board are responsible for supporting Regional Managing Directors in implementing the Cohesive HSW policy manual and applying the controls in leading their global teams.

Pricing

• Price: £265 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@bentley.com. Tell them what format you need. It will help if you say what assistive technology you use.