Stock, Inventory, Asset & Reporting System
The Signetor Scanning, healthcare and pharma product data and reporting systems is for public sector organisations looking to manage stock and assets. The benefit of our approach is two fold: 1) the time saved compared with paper and pen counts 2) the improved data collection and audit trail.
Features
- GS1, HIBC , Asset Tags, Serial Number Scanning
- 3 Million+ Healthcare barcode database
- 3 Levels of support: Hardware, Hardware +Trainer, Fully Managed
- Data Matching Service, Matching to catalogues & Purchase Orders
- Reporting - Stock Valuation, Expired Stock, Stock by location
- Does not require permanent Wi-Fi to work
- Handheld scanners for maximum portability and speed
Benefits
- Data Available as soon as you finish scanning
- Fully managed service free's up your team for core work
- Robust count resulting in greater internal and auditor confidence
- Increased information from the count including expiry risks by department
Pricing
£50.00 a device a day
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
3 3 7 3 7 8 9 4 8 7 0 0 7 6 7
Contact
Signetor
Gary Adams
Telephone: 07787 500230
Email: gary.adams@signetor.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- Hardware Required is Zebra TC51 or TC52 range. Typically these are supplied as part of the solution
- System requirements
-
- Internet connectivity required only for data synchronization
- Public WiFi connectivity is sufficient
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Depending on the priority responses times vary:
Priority 1 1 hour Assessment | 4 Hours Resolution
Priority 2 1 Hour Assessment | 8 Hours Resolution
Priority 3 4 Hours Assessment | 72 Hours Resolution - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
3 Service Levels
1) Hardware and Reporting only
2) Hardware and onsite support + Reporting
3) Fully Managed Service
Costs depend on the service chosen and the scale of the job. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
The system is configured to the customers requirements, data is loaded, locations and users configured.
Training is then provided either on on-site or virtually as per the service level chosen.
On-Site support can be provided for just the first day up to the duration of the project - Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- Customers can extract their data at any time from the reporting suite. Alternatively Signetor can provide all their data when requested.
- End-of-contract process
- When the service has been delivered we ensure the customer understands the reports and data and has all the copies they require. The system is then archived incase information is required again.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- Yes
- Compatible operating systems
-
- Android
- Windows
- Designed for use on mobile devices
- No
- Service interface
- Yes
- User support accessibility
- None or don’t know
- Description of service interface
- Ability to create scanning jobs, add users, scanners, locations, products and report the results throughout the process.
- Accessibility standards
- None or don’t know
- Description of accessibility
-
Ability to zoom in when using microsoft application
Ability to scale when using browser technology - Accessibility testing
- None
- API
- No
- Customisation available
- Yes
- Description of customisation
- Branding, User defined data import fields.
Scaling
- Independence of resources
- The back office application and reporting servers are located in Azure data centers. This allows for virtually unlimited scalability of our service
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Number of scanners
Activity by device
Scanning activity by user
Location activity
Date & Time of each scan showing start time, finish time, lunch breaks - Reporting types
- Real-time dashboards
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- Less than once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Encryption of all physical media
- Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- From the Qlik Sense reporting suite any of the reports can be exported as a Excel or PDF format.
- Data export formats
-
- CSV
- Other
- Other data export formats
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
-
Guaranteed service up time of 99.7% per month excluding agreed service disruption.
Service credits of 1 Day for every 1 hour of service outage. - Approach to resilience
- Available on Request
- Outage reporting
- Outages reported via email alert.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
-
Management Interfaces are restricted by access from fixed IP addresses and VPN tunnels.
Support channels require username and password to access the support systems. - Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- No
- Security governance certified
- No
- Security governance approach
- All services are within Microsoft Azure platform. All security updates from Azure are investigated and rectified. Annual Pen Testing is undertaken
- Information security policies and processes
- All employees and contractor sign NDA agreements relating to customer information and privacy.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- The system configuration is stable based across two Azure data centres located in England. The change management process for new developments has a hand over from technical to the operations team where a full test suite is run through prior to formal release to clients. The portal aspect of the solution will upgrade the next time a client logs in. The Scanner application upgrades are agreed and planned with each client to minimise disruption.
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- All processing servers, data storage and MySQL databases are maintained by Microsoft Azure. All vulnerability management and patching is undertaken as part of the service.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Microsoft Azure run daily monitoring and report by email any issues. The reported issues are reviewed and acted upon by the IT team.
- Incident management type
- Supplier-defined controls
- Incident management approach
-
No common incidents.
Users report incidents by web reporting tool or telephone.
Incident reports are provided via Web reporting tool and email
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
NA - Covid-19 recovery
-
Covid-19 recovery
PPE Management - Tackling economic inequality
-
Tackling economic inequality
NA - Equal opportunity
-
Equal opportunity
Always - Wellbeing
-
Wellbeing
NA
Pricing
- Price
- £50.00 a device a day
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
-
For clients seeking a ongoing service and wanting to try before committing to a contract term Signetor offer a trial system with one scanner configured to your requirements. Trial period will typically be 1 day to 2 weeks depending on client timeframes.
Please ask for details.