Signetor

Stock, Inventory, Asset & Reporting System

The Signetor Scanning, healthcare and pharma product data and reporting systems is for public sector organisations looking to manage stock and assets. The benefit of our approach is two fold: 1) the time saved compared with paper and pen counts 2) the improved data collection and audit trail.

Features

  • GS1, HIBC , Asset Tags, Serial Number Scanning
  • 3 Million+ Healthcare barcode database
  • 3 Levels of support: Hardware, Hardware +Trainer, Fully Managed
  • Data Matching Service, Matching to catalogues & Purchase Orders
  • Reporting - Stock Valuation, Expired Stock, Stock by location
  • Does not require permanent Wi-Fi to work
  • Handheld scanners for maximum portability and speed

Benefits

  • Data Available as soon as you finish scanning
  • Fully managed service free's up your team for core work
  • Robust count resulting in greater internal and auditor confidence
  • Increased information from the count including expiry risks by department

Pricing

£50.00 a device a day

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gary.adams@signetor.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

3 3 7 3 7 8 9 4 8 7 0 0 7 6 7

Contact

Signetor Gary Adams
Telephone: 07787 500230
Email: gary.adams@signetor.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Hardware Required is Zebra TC51 or TC52 range. Typically these are supplied as part of the solution
System requirements
  • Internet connectivity required only for data synchronization
  • Public WiFi connectivity is sufficient

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depending on the priority responses times vary:

Priority 1 1 hour Assessment | 4 Hours Resolution
Priority 2 1 Hour Assessment | 8 Hours Resolution
Priority 3 4 Hours Assessment | 72 Hours Resolution
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
3 Service Levels
1) Hardware and Reporting only
2) Hardware and onsite support + Reporting
3) Fully Managed Service

Costs depend on the service chosen and the scale of the job.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The system is configured to the customers requirements, data is loaded, locations and users configured.
Training is then provided either on on-site or virtually as per the service level chosen.
On-Site support can be provided for just the first day up to the duration of the project
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Customers can extract their data at any time from the reporting suite. Alternatively Signetor can provide all their data when requested.
End-of-contract process
When the service has been delivered we ensure the customer understands the reports and data and has all the copies they require. The system is then archived incase information is required again.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
  • Android
  • Windows
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
Ability to create scanning jobs, add users, scanners, locations, products and report the results throughout the process.
Accessibility standards
None or don’t know
Description of accessibility
Ability to zoom in when using microsoft application
Ability to scale when using browser technology
Accessibility testing
None
API
No
Customisation available
Yes
Description of customisation
Branding, User defined data import fields.

Scaling

Independence of resources
The back office application and reporting servers are located in Azure data centers. This allows for virtually unlimited scalability of our service

Analytics

Service usage metrics
Yes
Metrics types
Number of scanners
Activity by device
Scanning activity by user
Location activity
Date & Time of each scan showing start time, finish time, lunch breaks
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
From the Qlik Sense reporting suite any of the reports can be exported as a Excel or PDF format.
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Guaranteed service up time of 99.7% per month excluding agreed service disruption.

Service credits of 1 Day for every 1 hour of service outage.
Approach to resilience
Available on Request
Outage reporting
Outages reported via email alert.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Management Interfaces are restricted by access from fixed IP addresses and VPN tunnels.
Support channels require username and password to access the support systems.
Access restriction testing frequency
At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
No
Security governance approach
All services are within Microsoft Azure platform. All security updates from Azure are investigated and rectified. Annual Pen Testing is undertaken
Information security policies and processes
All employees and contractor sign NDA agreements relating to customer information and privacy.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The system configuration is stable based across two Azure data centres located in England. The change management process for new developments has a hand over from technical to the operations team where a full test suite is run through prior to formal release to clients. The portal aspect of the solution will upgrade the next time a client logs in. The Scanner application upgrades are agreed and planned with each client to minimise disruption.
Vulnerability management type
Undisclosed
Vulnerability management approach
All processing servers, data storage and MySQL databases are maintained by Microsoft Azure. All vulnerability management and patching is undertaken as part of the service.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Microsoft Azure run daily monitoring and report by email any issues. The reported issues are reviewed and acted upon by the IT team.
Incident management type
Supplier-defined controls
Incident management approach
No common incidents.
Users report incidents by web reporting tool or telephone.
Incident reports are provided via Web reporting tool and email

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

NA
Covid-19 recovery

Covid-19 recovery

PPE Management
Tackling economic inequality

Tackling economic inequality

NA
Equal opportunity

Equal opportunity

Always
Wellbeing

Wellbeing

NA

Pricing

Price
£50.00 a device a day
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
For clients seeking a ongoing service and wanting to try before committing to a contract term Signetor offer a trial system with one scanner configured to your requirements. Trial period will typically be 1 day to 2 weeks depending on client timeframes.
Please ask for details.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gary.adams@signetor.com. Tell them what format you need. It will help if you say what assistive technology you use.