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PEA SOUP HOSTING LIMITED

Infrastructure as a Service

PeaSoup provides UK-sovereign, high-performance Infrastructure-as-a-Service combined with fully integrated Disaster-Recovery-as-a-Service. This enables organisations to run secure virtual infrastructure with built
in resilience, continuous replication, and rapid failover capabilities.
PeaSoup’s immersion cooled cloud platform improves sustainability, enhances hardware lifespan, and delivers reliable performance for production workloads, backups, and business continuity environments.

Features

  • UK-based, UK-Owned company with full data sovereignty
  • Liquid-immersion cooling for energy-efficient, high-performance infrastructure
  • High-availability design with 99.99% uptime SLA
  • Transparent PAYG pricing with no hidden or network fees.
  • Flexible VM provisioning
  • Enterprise hyper-converged platform
  • Full control over all environment networking and resource elements
  • Target for Veeam and Zerto cloud replicas
  • Private cloud options in immersion environment for isolated, secure workloads
  • Eco-friendly services due immersion cooling

Benefits

  • Heavily reduced carbon footprint supports government net-zero goals
  • Data stays within the UK removing the US cloud dependence
  • VMware OR Openstack platform for enterprise level scalability and reliability
  • Strengthened security through private cloud and strict access
  • Works with leading disaster recovery products Veeam and Zerto
  • Real SLA's that include "planned maintenance"
  • Granular RBAC, MFA, firewalls, VPN, and segmentation.
  • Hot-add CPU, RAM, storage to live services without downtime
  • Lower operational costs via energy-efficient infrastructure
  • Minimise downtime recovering Veeam/Zerto directly into cloud

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@peasoup.cloud. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

3 3 7 4 1 9 0 0 1 7 5 7 0 4 0

Contact

PEA SOUP HOSTING LIMITED Kyle Nicholas
Telephone: 01932 450 400
Email: gcloud@peasoup.cloud

About your service

Service categories

IaaS

IaaS Compute

  • Container and serverless engine compute

Virtualised x86

  • General purpose
  • Compute optimised
  • Memory optimised

Accelerated

  • GPUs

Service scope

Service constraints
PeaSoup are a Cloud Service provider and do not directly offer managed services, we work with partners if this is a requirement, or you can bring your own MSP. PeaSoup can work up to OFFICIAL classification for our public cloud offering. For dealing with higher classifications of data sensitivity we would offer a private cloud based in our liquid immersion cooling environment.
System requirements
  • Customers are responsible for the management of their environment
  • Networking, Compute, Users, Software
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud

User support

Email or online ticketing support
Yes
Support response times
Severity - P1 | Response target - 30 mins | Resolution Target - 4 hours Severity - P2 | Response target - 1hour | Resolution Target - 8 hours Severity - P3 | Response target - 4 hours | Resolution Target - 32 Hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Yes
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Users can create a chat or call directly from the website.
Web chat accessibility testing
N/A
Onsite support
No
Support levels
PeaSoup provide, support and maintain the Infrastructure as a Service. Our boundary for support is the virtual datacentre, the directly connected network within the PeaSoup Infrastructure and the backup service for the virtual datacentre. The component elements within the virtual that we have not provided are not supported, i.e. the virtual servers. These
are built, maintained and supported by our customers.

If a full support service offering is required, we would partner with a support specialist to provide operating system and application support including patching and AV controls.

Where possible, we will advice on best practices and assist in using the platform.
Support available to third parties
Yes
AI chatbot
No

Onboarding and offboarding

Getting started
During the onboarding process, we schedule a phone call session to introduce users to their account manager and have one of our technical team run through the portal functionality and answer any questions that arise.

We also provide a document containing login credentials, networking and and vApps that are created on behalf of the tenant. All elements of the portal are documented in the onboarding process.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
PeaSoup do not restrict access to client data, users can extract data via whichever tools they prefer to use.

One example of this could be achieved would be creating a backup, downloading the backup files and restoring them in a new location.

We do not charge for any data extraction.
End-of-contract process
At the end of the contract, accounts access is revoked and any residual data permanently deleted.
Documentation accessibility standard
None or don’t know
How the documentation is accessible
Via website or from our support team.

Using the service

Web browser interface
Yes
Using the web interface
Through our HTML5 interface, users have full management capacity via the web interface.
Web interface accessibility standard
WCAG 2.2 AA
Web interface accessibility testing
VCloud director is designed with accessiibltiy in mind and conforms to WCAG 2.2AA
API
Yes
What users can and can't do using the API
On request, API calls and documentation can be made available.
API automation tools
  • Ansible
  • Terraform
API documentation
Yes
API documentation formats
PDF
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
Command line can be made available upon request.

Scaling

Independence of resources
All resources allocated are dedicated to the client environment, PeaSoup have additional resource that can be instantly added into a cluster in the event demand increases i.e. clients failing over in a DR scenario. In addition to this, we have continuous monitoring in place and the ability to move workloads between sites to ensure resource is always available.
Usage notifications
Yes
Usage reporting
  • API
  • Email
Optimising consumption
Yes
Automatic scaling
Yes

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • VM State
  • Active Snapshots
Reporting types
  • API access
  • Real-time dashboards
Resource tagging
Yes
FOCUS resource tagging
Yes

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 4.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
NCSC approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
Data sanitisation type
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Backup and recovery

What’s backed up
  • Powered by Veeam
  • Virtual Machines (Windows, Linux)
  • Databases
  • Applications
  • OS
  • Files
Backup controls
Via the HTML5 interface tab "Data Protection with Veeam".
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups
Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team
Backup and recovery
Yes
RPO/RTO
Yes

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.99% SLA.
Planned maintenance IS included in this figure, if we have to have downtime then this impacts our SLA.

Instances where management portals are upgraded but services are still operational is not considered down time.
Approach to resilience
PeaSoup solely operate within Tier 3 aligned UK datacentres with an N+1 approach to power, networking, water pumps etc. As PeaSoup operate a primarily liquid immersed environment, we do not have requirements for air conditioning and instead we focus on cooling all components of the server maintaining much lower temperatures compared to a traditional systems. This results in a stable platform, maintaining consistent temperatures meaning we do not experience thermal throttling during peak workloads or heavy application usage.
Outage reporting
There is a status page available with the option to subscribe to email notifications.

Identity and authentication

User authentication needed
Yes
User authentication
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
We restrict access to management interfaces and support channels using role-based access controls, strong authentication, and network-level protections. Only authorised personnel can access administrative functions, and permissions are granted on a least-privilege basis. All access attempts are logged and monitored for unusual activity. Support channels require identity verification before any account-related actions are performed, ensuring secure handling of sensitive information
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials Plus
Information security policies and processes
PeaSoup are ISO:27001:2022 accredited, in addition to annual surveillance audits we undergo weekly and monthly trainings to ensure all staff are up to date on the latest threats, as well up to date on our ISMS.

Operational security

Configuration and change management standard
Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Configuration and change management approach
We have a change management process in place to identify the reason for change, an impact assessment for component, security and potential downtime risks. In addition to this, potential roll back of changes are identified to mitigate prolonged periods of downtime in the event changes are not successfully implemented.
Vulnerability management type
Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Vulnerability management approach
PeaSoup are in direct relationship with all software vendors and are updated with information regarding any potential CVE's that are exposed within the products.

In addition to this, we are subscribed to the Early Warning Service and receive a weekly vulnerable service report from the NCSC.

Our full vulnerability management process is defined in our ISMS and available on request.
Protective monitoring type
Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Protective monitoring approach
We keep a close eye on our core systems using continuous monitoring and automated alerts, so we can spot anything unusual as early as possible.

We investigate every incident fully and make continual improvements afterwards to de-risk the incident and ensure less likely to happen again.
Incident management type
Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
Incident management approach
We follow a structured incident management process, aligned with our ISO:27001, with predefined procedures for common events. Users can report incidents through our support portal, email, or phone, where issues are logged and prioritised based on impact and urgency. Each incident is tracked through to resolution, with regular updates provided to the user. After closure, we issue incident reports that outline the cause, actions taken, and any follow-up recommendations to prevent recurrence
Post-quantum cryptography secure
Yes

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Other
Other virtualisation technology used
VMware
KVM
How shared infrastructure is kept separate
PeaSoup operate a full VMware stack with complete user separation via vCloud director and NSX-T firewalls

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
All PeaSoup datacentres utilise "Hot/cold" isle containment solutions - this generally does not affect PeaSoup services due to the nature of liquid immersion cooling. Running services are situated as close together as possible so cooling requirements are minimised.

https://peasoup.cloud/peasoup-cloud-environmental-impact-live/
ISO50001 is accredited in all PeaSoup datacentres.

PeaSoup's liquid immersion environment saves over 100 tons of carbon a year compared to the average UK datacentre.

Pricing

Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Unlimited service access with a two week period

Please contact us with the service you would like to trial.
Link to free trial
https://peasoup.cloud/contact/

Discount

Provide your minimum discount applicable to your baseline prices
10%

Formula for calculating price of your services

Formula for calculating price of your services

Which of the core deployment models you intend to offer

  • Public Cloud
  • Private Cloud

Public Cloud - Formula for calculating price of your services


Total Cost
The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
=
Baseline Pricing
Please see pricing excel sheet.
Baseline Pricing - Web link
https://peasoup.cloud/pricing/
-
Minimum Discounting
10%
+
Onboarding Activity
Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
+
Additional sources of cost
If you wish to use our migration services then we can use Veeam Replication or Zerto replication licenses to move services into PeaSoup. If you have your own licensing or own products to replicate then we do not charge and onboard/additional fees.
-
Additional sources of cost reduction
Discount is based on scale and services consumed up to an additional 10%

Private Cloud - Formula for calculating price of your services


Total Cost
The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
=
Baseline Pricing
Please see attached excel sheet .
-
Minimum Discounting
10%
+
Onboarding Activity
Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
+
Additional sources of cost
If you wish to use our migration services then we can use Veeam Replication or Zerto replication licenses to move services into PeaSoup. If you have your own licensing or own products to replicate then we do not charge and onboard/additional fees.
-
Additional sources of cost reduction
Discount is based on scale and services consumed up to an additional 10%

Mandatory certifications

Mandatory certifications

Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

Sole Control of the Infrastructure

ISO 9001 certification

Provided

ISO 14001 certification

Provided

ISO 27001 certification

Provided

ISO 20000-1 certification

Provided

ISO 27017 certification

Provided

Are you bidding to provide services under Lot 1b or both Lot 1a and Lot 1b?

Yes

ISO 27018 certification

Provided

Cyber Essentials

Do you have a Cyber Essentials Plus certificate?
Yes
Cyber Essentials Plus certificate Number
24a62752-7181-47de-9b8d-d3a1a880b259

Non-mandatory Standards and certifications

ISO 28000:2022 certification
No
Quality management systems (QMS)
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials Plus

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Working conditions which promote an inclusive working environment and promote retention and progression
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@peasoup.cloud. Tell them what format you need. It will help if you say what assistive technology you use.