INTEGRITY360 LIMITED

CrowdStrike Falcon Next Gen SIEM

CrowdStrike Falcon® Next-Gen SIEM revolutionizes threat detection, investigation and response by bringing together unmatched security depth and breadth in one unified platform to stop breaches.

Features

• Immediate time-to-value
• simplified data onboarding
• high-fidelity detections
• Lightning-fast analysis
• AI-led investigations
• Coordinated response to eliminate threats anywhere in your environment
• AI Investigator

Benefits

• Swiftly analyze incidents using XDR AI Investigator
• detect and respond faster with real-time alerts
• Superior outcomes at fraction of cost of legacy-SIEMs
• unlock the power of your security ecosystem
• instant, native visibility from unified, lightweight agent
• Leading AI-powered detections
• Fast resolution with fully integrated response
• Tight integration with Falcon agents to drive any endpoint action

£2,000 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

337448145552624

Contact

Paul Momirovski
+44 20 3397 3414
bidreviewboard@integrity360.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: CrowdStrike Falcon Platform
• Cloud deployment model: Hybrid cloud
• Service constraints: None
• System requirements:
  • 40-50MB of disk space
  • 40MB Memory
  • 1% CPU Utilization

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Each support issue is prioritized when a support ticket is opened via email, support portal or by phone for CrowdStrike Support's After-Hours and Emergency line for P1/P2 emergency issues. The TSE (Technical Support Engineer) will either work directly with you until the issue is resolved or escalate it to the related engineering team. CrowdStrike Standard support is 8 working hours SLA, Premium support is 4 working hours. P1 cases are 1 hour 24x7.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: CrowdStrike offers various levels of support; from email communications, access to the support portal and standard troubleshooting or technical assistance; and a Technical Account Manager (TAM).
• Onsite support: Yes, at extra cost
• Support levels: Crowdstrike provides multiple levels of support, managed services (MDR), and professional services. Our support offerings include Standard, Express, Essential, and Elite Support. Please reference this link for a detailed comparison of each support offering: https://www.crowdstrike.com/resources/data-sheets/crowdstrike-falcon-support-offerings/; Standard Support is included with all Falcon Subscriptions at no charge. This is includes our support portal with knowledge base articles and 24/6/365 Priority One Phone Support Only.; Express Support is designed for customers with no more than 2500 endpoints. It includes 24/7/365 phone support & live chat, pooled technical account manager, case prioritization, quarterly health checks & reports, and an onboarding webinar. It is 12% of your total licence cost and does not exceed $10K annually.; Essential Support, which includes everything with Express Support plus a product specialist, 30 days of guided onboarding, proactive case management, and operational reviews. Essential support is 12% of your total license cost, with a minimum cost of $10k annually.; Elite Support is designed for our largest and most complex customers and includes a product & industry specialist assigned to your account. Elite support is 25% of your total license cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training is available through the CrowdStrike University online training portal. There is robust product documentation as well as access to our support portal with a comprehensive knowledge base that includes best practices and recommendation videos. Advanced level training classes require two training credits and a valid annual access pass.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customer confidential data collected by Falcon is retained in active storage for up to 90 days, and is deleted based on a rolling retention schedule. Each customer chooses their own retention period within the 90 day window. Destruction of a Customer’s Confidential Information across all CrowdStrike systems occurs upon Customer’s written request, unless otherwise expressly agreed to between the Customer and CrowdStrike.
• End-of-contract process: Customer confidential data collected by Falcon is retained in active storage for up to 90 days, and is deleted based on a rolling retention schedule. Each customer chooses their own retention period within the 90 day window. Destruction of a Customer Confidential Information (CCI) across all CrowdStrike systems occurs upon customer’s written request, unless otherwise expressly agreed to between the customer and CrowdStrike.

Using the service

• Web browser interface: Yes
• Supported browsers: Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Falcon for Mobile lets you see events from your environment’s mobile devices, including iOS and Android cell phones and tablets. On iOS devices, Falcon for Mobile has access to data that could indicate a device is compromised, such as jailbreaking. It also gathers basic activity, like copy/paste events. On Android devices, it shares basic statistics, including battery usage and copy/paste events. The baseline mobile data shared with Falcon doesn’t contain private or personal information, such as text messages, emails, or browsing history.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: CrowdStrike is an API-first company and Falcon Connect provides bi-directional APIs, resources and tools needed by customers and partners to develop, integrate and extend the use of the Falcon Platform itself, and to provide interoperability with other security platforms and tools. The CrowdStrike Orchestration and Automation initiative builds on CrowdStrike’s Elevate Partner Program for technology partners, making it easy for you to seamlessly integrate Orchestration Platforms like ServiceNow, Swimlane, Phantom, Demisto or use the APIs instead of the console. The CrowdStrike API is a set of REST-based API endpoints that allow you to perform actions programmatically instead of using Falcon console.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: We have the largest cloud platform on the market that offers the largest consolidation of tools, agents, and dashboards into one unified single global solution; CrowdStrike offers multiple modules, all delivered through one agent, offering unique customization.

Scaling

• Independence of resources: CrowdStrike will work with the Customer upon contract negotiation to scope the engagement accurately so resources can be allocated to meet the resource demands of the organization.

Analytics

• Service usage metrics: Yes
• Metrics types: CrowdStrike has built-in dashboards within the console to provide detailed reporting statistics, important metrics,; Usage dashboards deliver quick, focused access to the information you need for monitoring sensor usage across your environment which include on-demand usage for those workloads that are only had a short usage.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: CrowdStrike

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The raw data can be exported as well via Falcon Data Replicator to store the data on-premise as long as the customer needs it.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: CrowdStrike's business continuity program is based on establishing and maintaining high availability and automated recovery for customer facing services. The program is managed by CrowdStrike's Business Resilience group and implemented in coordination with all major lines of business, with oversight from senior management.
• Approach to resilience: CrowdStrike application products and supporting infrastructure are maintained across multiple active and redundant data centers.
• Outage reporting: Tech Alerts are communicated to CrowdStrike's customers through the company's online support service. Customers can also sign up for email notifications.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Other user authentication: User access to the Falcon cloud platform requires either Single Sign-On via the customer's identity provider, or direct login with multi-factor authentication.
• Access restrictions in management interfaces and support channels: CrowdStrike's corporate VPN enforces equipment identification and multi-factor authentication for granting access to the company's internal network. Access to restricted systems within the network requires additional privilges to be approved and assigned to an individual.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Description of management access authentication: CrowdStrike's corporate VPN enforces equipment identification and multi-factor authentication for granting access to the company's internal network. Access to restricted systems within the network requires additional privilges to be approved and assigned to an individual.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman
• ISO/IEC 27001 accreditation date: 11/08/2023
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 19/10/2023
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: N/a
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • For more information on the compliance frameworks
  • And certifications supported by CrowdStrike, please visit:
  • https://www.crowdstrike.com/why-crowdstrike/crowdstrike-compliance-certification/

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: CrowdStrike's information security program is based on the ISO/IEC 27001 framework, and is regularly reviewed by senior management as part of the company's Enterprise Risk Management process. The program consists of various layers of technical and administrative controls to ensure the confidentiality and integrity of customer data.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: CrowdStrike's internal operations follow a documented change management procedure. Access control, infrastructure and application changes are documented and tracked through internal ticketing systems that capture review and authorization for the change.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerability remediation is a multi-stage process where findings from scans are assessed, triaged, and assigned for remediation through internal ticketing systems. Remediation timeframes are dependent on the severity of the issue.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Monitoring and alerting are configured by CrowdStrike Security teams to identify and notify operational and management personnel of incidents when early warning thresholds are crossed on key operational metrics.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: CrowdStrike has developed a formal incident response plan which is documented to provide a well-defined, organized approach for handling any potential threat to CrowdStrike systems and data.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  "As a global leader in cybersecurity, CrowdStrike takes our mission—to stop breaches—seriously. Our commitment to protecting our customers and communities means we’re also dedicated to doing our part to protect the planet and helping preserve our world for future generations. We have a responsibility to the people and businesses we support to invest in sustainable programs and initiatives that help secure the future of our world.; ; CrowdStrike’s commitment to the planet is to:; ; Minimize our overall impact on the environment, with the goal of being carbon neutral by 2030.; ; Continue to promote a remote-first culture and healthy work/life balance and reduce our environmental footprint by reducing long commutes and the impact that comes with operating big offices.; Educate, empower and inspire our people to take tangible steps to live more sustainably and minimize their individual footprints.; Prefer green building best practices in new construction and build-outs of office facilities.; Provide sustainable work environments that promote the conservation of natural resources through energy and water efficiency, source material reduction, material reuse and recycling.; Identify and measure the most material environmental impacts of our operations.; Consider environmental considerations into strategic planning for all CrowdStrike Data Centers, including prioritizing vendors that use green power.; Establish targets to reduce our environmental impact and strive for continuous improvement.; Working with www.carbonfund.org to reduce our business travel footprint by providing funds to offset our flights.; Meet or exceed all applicable environmental laws and regulations."

  Equal opportunity

  "CrowdStrike is committed to a policy of equal employment opportunity and workforce diversity. CrowdStrike does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factors. CrowdStrike provides reasonable accommodation to applicants with disabilities where appropriate, to include within the application and hiring process, with determinations made on a case-by-case basis.; https://www.crowdstrike.com/code-of-business-conduct/#_Toc8626945"

  Wellbeing

  "CrowdStrike is consistently recognised for employee wellbeing, and has obtained several industry analyst awards. CrowdStrike has received the following corporate accolades:; ; Fortune’s 100 Best Companies to Work For (2022); Perfect Score in Human Rights Campaign Foundation’s Corporate Equality Index (2022); Ranked #1 on Fortune Future 50 (2021); Inc. Magazine’s Best-Led Companies (2021); PEOPLE Companies that Care (2021); Great Place to Work’s Best Workplaces for Women (2022); Great Place to Work’s Best Place to Work in Bay Area (2022); Great Place to Work’s Best Place to Work in Technology (2022); Great Place to Work’s Best Workplace for Millennials (2022); Great Place to Work’s Best Workplace for Parents (2021); Great Place to Work’s Best Workplaces in Texas (2021); Great Place to Work Australia’s Best Workplaces (2022); Great Place to Work India’s Best Workplaces in IT & IT-BPM (2022); Great Place to Work India’s Great Mid-size Workplaces (2022); Great Place to Work Singapore Best Workplaces (2021); Great Place to Work UK’s Best Workplaces (2022); Great Place to Work UK’s Best Workplaces in Tech (2021); Great Place to Work UK’s Best Workplaces for Wellbeing (2022); For more on CrowdStrike’s industry recognition, please visit our website."

Pricing

• Price: £2,000 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full installation of the Falcon sensor, which provides official protection for your systems. Once in you are able to view 3 test detections in order to see the full process of how Falcon protects you. Trials include Falcon Prevent (NGAV), Falcon Intelligence, Falcon Device Control and Falcon FW management modules.
• Link to free trial: https://www.crowdstrike.com/products/trials/try-falcon-prevent/?ft-trial

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.