Orchard House Solutions Limited

CONNECTED

CONNECTED is a complete suite of integration tools that connects all the functionality in Everything to Anything Else that a company needs to deliver digitally CONNECTED processes that span software solutions, people and landscapes.

Our integrations are constantly supported, cost-effective and delivered in the cloud as an integration-as-a-service.

Features

• Use the best solutions to do the best job
• Get running quickly and stay CONNECTED
• Create seamless Digital processes that span traditional boundaries
• Use Hubspot manage in ByDesign delivered by your BambooHRTeam
• Realtime reporting using any CONNECTED Business Intelligence
• Designed to be CONNECTED to Anything in ByDesign to everything
• Designed to be CONNECTED to Anything in BambooHR to everything
• ByDesign processes CONNECTED to Concur and SuccessFactors properly
• ByDesign processes CONNECTED to HubSpot
• ByDesign processes CONNECTED to Microsoft CRM or Saleforce.com

Benefits

• Drive efficiency through true digital transformation spanning solutions and processes
• Peace of mind CONNECTED delivered integration-as-a-service
• Stay CONNECTED if the API changes the integration does too
• Remove reconciliation by staying CONNECTED and using automation in ByDesign
• When a condition changes keep the Executives CONNECTED
• CONNECTED allows you to choose the tools not your supplier
• CONNECTED to SAP SuccessFactors
• CONNECTED to Dynamics CRM
• CONNECTED to Concur
• CONNECTED to BambooHR

£250 an instance a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at phil@orchardhouse.solutions. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

337699243217243

Contact

Phil Kirkham
07966975061
phil@orchardhouse.solutions

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Orchard House Solutions recognised that our customers need to keep up with changing customer behaviour and shifting preferences. To react quickly with innovation and digitise complete services we created a solution that CONNECTED anything in Business ByDesign to everything else including BambooHR, SuccessFactors, SalesForce.com HubSpot Dynamics CRM and many more.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No
• System requirements:
  • Integrations as a service on demand fixed price annual subscriptions
  • Support and Maintenance included within annual subscription fee
  • Fully documented APIs included within annual subscription fee
  • Security, privacy and compliance included within annual subscription fee
  • Upgrades delivered within annual subscription fee
  • Legal and fiscal compliance guaranteed includes GDPR and MTD
  • Infrastructure located where you want it.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Standard support is delivered within the standard annual subscription agreement. Orchard House Solutions is able to deliver a configured support arrangement to meet the organisations requirements. Support is delivered standard UK Time 07:30 through 19:30.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: Orchard House Solutions Customer Success Service was conceived as a solution to support our customers needs to ensure successful stress free usage of Business ByDesign, BambooHR, Cloud Analytics all CONNECTED to everything else. We guarantee service availability remains at a level where a return on investment, data quality and adoption remain high. For customers interested in a more personalised engagement, Customer Success keeps you running at peak performance and gives you more time to strategise for innovation. ; ; The Customer Success team is at the centre of the Orchard House Solutions services; each member of our team is paired with a Mentor to help them resolve trickier problems faster. ; ; Customer Success Service costs an additional 20% of the subscription fee with a minimum fee of £10K.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We have a series of standard integrations that can be delivered quickly, non standard integrations are designed, configured and built to suit your exacting requirements. Once delivered you start paying the subscription.; ; A typical implementation will not require additional user documentation, but will include sessions with key users who co-ordinate and deliver training and testing services to the user base. However, at customer request training can be provided to end users and additional documentation can be provided.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: No data is held within the CONNECTED solution, once a customer makes a request to stop using the solution an end date is agreed and the service is decommissioned.
• End-of-contract process: As an integration as a service based offering, CONNECTED provides full technical support and maintenance of the systems within their data centres. This includes all upgrades (performed on a quarterly cycle), bug fixes etc.; ; An exit plan will be determined on a case by case basis, with steps and charges discussed and mutually agreed.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: CONNECTED provides 70 integration scenarios with 265 Web Service APIs to enable the standard integration of on-premise, cloud-based, and third-party solutions with SAP Business ByDesign. ; ; These services are listed at the following URL along with all associated documentation, and are too numerous to list here - https://help.sap.com/doc/saphelp_byd1702_en/2017.02/en-US/PUBLISHING/IntegrationServices.html. ; ; Sandbox testing is via the customer's test tenant provision, included as standard in the customer agreement with SAP.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: We are always looking for interesting projects that involve integration and happy to engage in any Digital Transformation activities requiring a CONNECTED processes and people.

Scaling

• Independence of resources: Combined with virtualisation, decoupling hardware from the operating system and applications, multi-tenancy occurs when many customers are served on one instance. Virtual machines (VMs) share the hardware environment, and one system can accommodate more than 100 tenants. ; ; Using adaptive computing, virtual machines are not shut down to be rescaled or updated, and changes can be made while they are running applications, with minimal downtimes. To enable this, a new VM is prepared and the application is simply “moved” to the new VM. Moving and rescaling VMs dynamically enables resource independence from the demands of other customers using the same service.

Analytics

• Service usage metrics: Yes
• Metrics types: Service usage metrics are as follows: ; * API Usage Statistics ; * SOAP API Usage Statistics ; * OData API Usage Statistics ; * System Availability: Average Availability by month ; * System Availability: Downtime Details (instances)
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: SAP SE

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Data is never at REST, the solution receives Data, Transposes it and processes it immediately.
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export data from the solution in a number of ways: ; ; * All results lists in the solution enable the export of the results to XLSX format, where the user authorisations permit this action ; * Key business objects such as customers/accounts and opportunities provide the ability to export a summary to PDF format ; * Business analytics enable flexible reporting that can be exported to CSV or XML format, or printed (including to file) ; * Administrators can export data sets using the in-built migration tools, to XML format
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Webservice (JSON, SOAP, REST)
  • CSV
  • XML
  • XLSX
• Data import formats:
  • CSV
  • Other
• Other data import formats: XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: System availability SLA is 99.5% system availability during each calendar month for production versions. ; ; Credits are made available 2% of the Monthly Subscription Fees for each 1% below 99.5% System Availability
• Approach to resilience: Our data centres all have the following features to ensure continuity of service: ; * Redundant additional power network in case of power outage ; * Backup batteries and generators ; * Redundant additional coolant systems in case of coolant system failure ; * Redundant additional internet connection to guarantee connectivity ; * Data stored in backup location to save-guard against natural disasters and malicious attacks
• Outage reporting: Where there is a service outage, all affected customers will receive email updates to their nominated IT representative for each of their affected systems. ; ; Details included are the system affected, the date/time of the incident start and when it was resolved, a description of the original issue, details of the root cause, problem resolution and corrective action being taken to prevent repeat occurrences.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: OHS Datacentres ha been audited according to the highest standards – SAS70 and ISAE3402(ISO27001) and holds the relevant accreditations.; ; All datacentres are manned 24×7, 365 days a year.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: OHS Datacentres have been audited according to the highest standards – SAS70 and ISAE3402(ISO27001) and holds the relevant accreditations. All datacentres are manned 24×7, 365 days a year. ; ; A biometrics security system restricts access to authorised personnel, and the datacentres are partitioned so authorised personnel can access only their designated areas.

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CCM version 3.0
• Information security policies and processes: All data centre security policies are strictly aligned to ISO27001 Standards.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We align our change management processes to the customer's requirements.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerability checks are made constantly and any issues that are identified are eliminated immediately with the greatest priority.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: SAP Data Centre have a Network Operations centre which continuously monitor their networks and communication lines. SAP has constant monitoring running millions of tests per month.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: SAP and OHS both align to ITIL incident management processes.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  1. All of our services support organisations in the quest to deliver a carbon neutral existence by promoting removal of unnecessary infrastructure, remote working and a flexible working environment. Our services are digital with a default paperless principle. As a company, we only run electric vehicles and have chosen from creation to be a work from home environment. Our only major supplier (SAP) is actively pursuing intention to become carbon-neutral in its own operations by the end of 2023; 2. Since 2017, SAP has also been pursuing a science-based climate target certified by the Science Based Targets initiative (SBTi) to make its own contribution to limiting global warming to 1.5°C above preindustrial levels. While its zero-carbon goal applies chiefly to its own operations, SAP’s science-based climate target also encompasses the upstream and downstream value chain. SAP has been using 100% renewable energy to power all of its data centers since 2014. Thanks to its green cloud, SAP can offer customers cloud solutions that are carbon-neutral.; 3. SAP supports the Sustainable Development Goals set in 2015 by the United Nations General Assembly, focusing particularly on goal 13, Climate Action. Here, SAP’s greatest strength lies in its ability to help its more than 400,000 customers worldwide implement climate protection measures through offerings such as the Climate 21 program.
• Covid-19 recovery:

  Covid-19 recovery

  Orchard house and our services promote organisations in their digital revolution and this includes supporting organisations in their recovery from the COVID19 pandemic by enabling remote working, remote implementation, remote support and training of business operations. The result of these services supports organisations in a more agile workplace ensuring flexible working arrangements can be fully supported in a post pandemic world.
• Tackling economic inequality:

  Tackling economic inequality

  Using our services we enable organisations to support employment of people in different regions and be supported in their jobs. We offer training and support via several mediums to ensure that no recipient isn't catered for. Orchard House is engaged in the development of young people via our Apprenticeship scheme and partnership with Nottingham University supporting the first opportunities for graduates leaving education. The result of this is all of our team has the opportunity to achieve vocational, industry specific and professional qualifications ensuring they are able to progress throughout their career with Orchard House or elsewhere.
• Equal opportunity:

  Equal opportunity

  As an organisation we recognise the difference in everyone and support all candidates and employees to fulfil their potential. All employees are supported in training appropriate to their needs through the provision of self paced training and certifications. Our services enable organisations to meet the needs of all employees. As a cloud provider we encourage a flexible employment engagement ensuring that employees can operate flexibly around their needs such as flexible hours, flexible locations etc. All our training materials are self paced and supported by our team ensuring that users are able to realise and be recognised for their potential.
• Wellbeing:

  Wellbeing

  Orchard House places high importance on the health and wellbeing of it's employees, partners, suppliers, customers and communities. Our employees automatically qualify for private healthcare which includes not only the provisions should medical treatment be needed, but also incentives and benefits for maintaining a healthy lifestyle. In addition our core cover provides entitlement for talking therapies to assist with mental health. The incentives and benefits include discounted gym membership, cashback on healthy food, complimentary cinema tickets and coffee, Apple Watch at discounted rate. We encourage our team to participate in a healthy lifestyle encouraging and supporting our team to carry out activities such as walking to school, walking the dog, taking regular breaks from there work station etc.

Pricing

• Price: £250 an instance a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at phil@orchardhouse.solutions. Tell them what format you need. It will help if you say what assistive technology you use.