ProofID Ltd

Delinea Secret Server Cloud Privilege Access Management

Delinea Secret Server Cloud is an online password manager hosted in Azure, a highly secure and available platform. Secret Server has layers of built-in security with easy access management for IT admins, robust segregation of role based duties, AES 256 bit encryption, out of the box reports to demonstrate compliance.

Features

• Discover unknown or unmanaged privileged accounts.
• Lock down and protect sensitive accounts.
• Integrate with Active Directory.
• Report to demonstrate compliance with policies and mandates
• Automate Privileged account rotation policy
• Monitor credentials for tampering evidence outside of Secret Server
• Authorise and control Password usage with 2-Factor Authenication
• Intelligent workflow checkout privileged access request justification requirements tiered approval
• DevOps work flow security via the Secret Server SDK
• Real-time session monitoring & control includes proxying keystroke logging

Benefits

• Understand the unknown unknowns. What you don't know CAN hurt
• Enforce least privilege and reduce your attack surface, avoid ransomware
• Simple to set-up using existing system credentials and information
• Simple, effective means to prove compliance and share audit information
• Save operational and manual processes to improve efficiencies.
• Ability to report on all password changes and provide forensics
• Utilise existing multifactor authentication to grant access, simple & secure
• Fast ROI- Configure rapidly with wizard-driven setup and configuration
• Scale your PAM Controls- Deploy on cloud-native Delinea Platform
• Meet Compliance Mandates- Avoid significant financial penalties

£597 a user a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@proofid.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

337880311407080

Contact

Andy Rutter
0753 912 7901
sales@proofid.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No,; Constraints are not typically reached however Secret Server Cloud comes with 4TB of storage, for session recordings. Additional storage can be purchased, or recordings can be exported. Delinea will provide regular notifications on resource usage.
• System requirements:
  • Microsoft Server 2012 or newer
  • Windows 7 or newer
  • .NET Framework 4.8 or higher
  • RAM: 4GB or higher
  • Processor: Dual Core 2GHz or higher
  • Disk Space: 150MB

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Any requests for technical support received by email will receive a response within 24 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is included within the subscription fee. This is email or phone support accessible during UK Office hours. 24x7 call packs can be purchased for an additional fee.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide an extensive E-Learning library for clients' Administrators, E-Learning for end users, a Support Portal with all documentation, Knowledge Base Articles, and Forums. We also offer in-person training as a Professional Service if needed.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Use inbuilt functionality to export data in XML or CSV format. Reports can also be saved in PDF formats. Configuration can be exported in Json. Clients would instigate Unlimited Admin Mode (4-Eyed approach) and export all the data.
• End-of-contract process: Clients have 30 days to export their data, as per MSLA (EULA), using in built features, after 30 days the instance and data will be scheduled to be deleted using MS Azure secure delete protocols. See https://delinea.com/msla

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: UI is preferred and more feature rich.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The Interface is a WEB Gui
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Accessibility have support at levels A & AA however not all Success Criteria may be met at this time. See https://docs.delinea.com/online-help/secret-server-accessibility/start.htm
• API: Yes
• What users can and can't do using the API: Delinea Secret Server Cloud is an online password manager hosted in Azure. Secret Server has multiple layers of built-in security with easy access management for IT admins, robust segregation of role based duties, military-grade AES 256 bit encryption, and out of the box reports to demonstrate compliance with minimal effort. When it comes to Secret Server Cloud, Delinea manages hardware updates and daily backups, freeing your IT admins to focus on managing privileged accounts. Let us worry about the hardware and give your team the right level of access from any of your office locations. With Delinea, you’re not just purchasing an online privileged account and password management solution, you’re entering a partnership with a company that’s passionate about your security. We are there every step of the way, from installation to feedback. Icon - reach compliance with cloud password security. Meet Compliance Requirements If your organization must satisfy compliance or regulation requirements for your privileged accounts, Secret Server Cloud helps you accomplish this quickly and within budget. Automate your requirements for password changing, management, and control and easily check the box when it comes time for an audit.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Your logo can be uploaded, and colour scheme can be ammended to match corporate colours. Views, dashboards and position of reports can be annonted as per client preference too.

Scaling

• Independence of resources: Secret Server Cloud is hosted on MS Azure leveraging multi tenant architecture with isolation and encryption. Each Secret Server Cloud customer has their own instance with own individual cloud database. Delinea production environment is setup to our defined baseline with load balancing to automatically scale with increase resource demand. Azure resources are dynamically allocated as required up to the size limit purchased. There a 4tb limit incorporated into the standard service for session recordings. An extra storage licence can be purchased if required. Alternatively, session recordings can be offboarded to the customer's own storage.

Analytics

• Service usage metrics: Yes
• Metrics types: OOB reports, custom reports and PBA; - Reports within the product on usage.; - Status page of datacentres
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Delinea

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data export function on a following basis - Per Item, Per Vault, Per Selection. Password data must be available for export by specific users. This may also be used to export data for a user leaving the service.; Use inbuilt functionality to export data in XML or CSV format. Clients would instigate Unlimited Admin Mode (4-Eyed approach) and export their data.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • MS EXCEL XLS XLSX

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% uptime availability and 99.99% as part of the Delinea platform as per MSLA Service Level Addendum. Please see https://delinea.com/legal for more information and service credit information. Service credits can be applied upon written request as per MSLA Service Level Addendum.
• Approach to resilience: Secret Server Cloud leverages Azure capabilities with high availability, with at least 3 replicas and georedundant backups. Secret Server cloud can automatically switch into secondary replicas or to the failover recovery site. All services for Secret Server Cloud within Azure are auto-scaling so that during heavy usage, computing resources are automatically increased to ensure uninterrupted service even during the most heavily used times. Customer databases are continuously backed up with a differential backup every12 hours and a transaction log every 5 minutes and weekly full backups. All data on the Azure platform is geo-redundant in the event of an outage or interruption to facilitate immediate disaster failover and recovery. In addition, Secret Server Cloud is protected by a Web Application Firewall (WAF) as an extra layer of protection against malicious scripts and potential Distributed Denial of Service (DDoS) attacks. Secret Server Cloud also takes advantage of Azure’s built in redundancy which generates three copies of each customer’s database that are maintained across fault tolerant nodes to ensure continuous availability
• Outage reporting: Public dashboard, available at https://status.delinea.com/; Alerts to subscribed users

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: ThycoticOne ; see https://docs.delinea.com/online-help/secret-server/authentication/two-factor-authentication/2fa-with-thycotic-one/index.htm; also https://docs.delinea.com/online-help/secret-server/authentication/index.htm; https://trust.delinea.com/?itemUid=7103fdad-d6ac-45f6-b28d-e71f32884b7f&source=click
• Access restrictions in management interfaces and support channels: User logins to the service can be authenticated via Federated services, e.g. Active directory, or local account, or platform. Authentication is configurable by the client as required and typically uses a username and password with MFA and/or SSO options The customer controls access to the Service and the data and would need to generate and provide an OTP to give access to Delinea Support. ; Please see https://trust.delinea.com/?itemUid=7103fdad-d6ac-45f6-b28d-e71f32884b7f&source=click ; https://docs.delinea.com/online-help/secret-server/authentication/index.htmhttps://docs.delinea.com/online-help/secret-server/authentication/index.htm
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: https://trust.delinea.com/?itemUid=7103fdad-d6ac-45f6-b28d-e71f32884b7f&source=click and https://docs.delinea.com/online-help/secret-server/authentication/index.htm

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire
• ISO/IEC 27001 accreditation date: 8th August 2023
• What the ISO/IEC 27001 doesn’t cover: The only 2 control objectives that are not in scope:; 11.1.4 Protecting against external and environmental threats. We leverage Azure and AWS physical datacentres, and they manage the physical and environmental controls for these facilities.; 11.1.6 Delivery and loading areas. We do not manage delivery and loading areas of the facilities.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 15th October 2020
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Ot in scope: Level 2 certification; https://cloudsecurityalliance.org/star/registry/thycotic-software/services/secret-server-cloud An update to CSA STAR v4.0.2 has been requested.
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: Delinea follows the ISO27001 framework and the controls are validated by SOC2 type II Audit. Delinea also follow NIST Cybersecurity framework. Delinea have a documented information security policy which is tested, reviewed and updated annually and approved by senior management and executive levels. Delinea have enforced security policies and continuous auditing and monitoring in place as well as enforced and tracked annual security awareness training for all employees. Please see our trust centre for more information https://trust.delinea.com/and https://trust.delinea.com/?itemUid=a20d3390-7b3b-47ea-970f-4fd56770a621&source=search

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Delinea follows an Agile methodology for our S/SDLC with change management tracked in our Issue and Project management system and worked between Development and QA. Before every release Delinea conducts vulnerability testing, both Static and Dynamic Code Analysis, and code reviews by two other developers. For major releases, "full system" QA process takes place. Delinea also adheres to OWASP and NIST. Delinea’s security controls aligned with NIST Cybersecurity Framework’s Core are tested by SOC2. Delinea monitor/protect against web application security risks, e.g. SQL injection, cross site scripting, OWASP Top 10 and Automated Top 20 threats.; See https://docs.delinea.com/online-help/secret-server/release-notes/index.htm; https://trust.delinea.com/; https://trust.delinea.com/?itemUid=8ec2e517-1250-4403-bd79-49e1151028b6&source=search; https://trust.delinea.com/?itemName=network_security&source=click
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerability scans occur before application release and for our SSDLC. Delinea monitor and protect against the most critical web application security risks, e.g. SQL injection, cross site scripting, OWASP Top 10 and Automated Top 20 threats. Threat data is continuously updated and Delinea subscribe to direct vulnerability feeds, threat newsletters and vulnerability lists for Microsoft, Amazon AWS, SANS, and US-CERT and software vendors. Patch management processes are in place typically monthly. Delinea have independent 3rd party perform annual independent penetration and vulnerability testing on our solutions.; Please see https://trust.delinea.com/ and https://trust.delinea.com/?itemUid=9162b815-d8af-49f2-8c26-4ddb72f42f48&source=search and https://trust.delinea.com/?itemUid=f8feb4d4-b79d-47f3-9dd7-06c479a49dfe&source=title
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Delinea have systems and processes in place to perform protective monitoring, incident management and vulnerability management. Delinea perform regular vulnerability and penetration testing, as well as monitor threat data and updates. When a security report is filed, either from a customer or discovered internally, the same process occurs. First, each individual reported item is validated and, if valid, it is given a CVSS score. Delinea follow NIST guidelines for remediation. For more information please see our trust centre https://trust.delinea.com/ and https://trust.delinea.com/?itemUid=9162b815-d8af-49f2-8c26-4ddb72f42f48&source=search and https://trust.delinea.com/?itemName=application_security&source=click
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Delinea have incident management plan which is based on ISO27001 and NIST and is SOC2 Audited. All potential security incidents are first reviewed and triaged by Delinea’s Security Operations team and escalated to the Critical Incident Response Team (CIRT) as required. the CIRT determines the scope and risk and responds appropriately to that incident with immediate control and mitigation measures.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Delinea complies with all environmental laws and has a Green office policy for environmental and sustainability. Additionally, we leverage third party cloud service providers (Microsoft & AWS) to host our software services. These providers maintain robust programs and provide relevant information on emissions, sustainability, and reduction initiatives. You can find additional information at the links below. Delinea are currently assessing our ESG status and are working to formalize and document our ESG program. However we do have recycling capabilities and initiatives to reduce unnecessary travel and impact to the environment As an organisation we allow our employees to work from home, thereby lowering the environmental impact of travel.; please see:; https://azure.microsoft.com/en-us/explore/global-infrastructure/sustainability; https://aws.amazon.com/sustainability/

  Covid-19 recovery

  Delinea have taken a number of actions in response to the recent covid pandemic. Delinea initiated a work from home policy even before the government restrictions were introduced. Delinea have a documented Pandemic policy, which is reviewed and updated at least annually or as needed. Most staff are still working from home, with the office open with social distancing and hygiene cleaning basis when required. Delinea provide covid testing and sanitising stations in office environments when required and perform regular deep cleaning. During the Covid pandemic Delinea ran a customer campaign that made a $25 donation to Coronavirus Relief Fund for every customer review. The Coronavirus Relief Fund is part of Global Giving, a non-profit based in DC, but doing work globally to help with COVID-19 relief efforts.

  Tackling economic inequality

  Delinea have a code of conduct and employment policies that include equality, regular employee reviews and industry audits to ensure we are in line with industry standard. At Delinea; employee diversity is a valuable asset, and every employee is treated with dignity and respect. As explained in the Employee Guide, employees and applicants for employment will be judged on the basis; of their performance and qualifications, without regard to race, creed, gender, religion, national origin, age, disability, political affiliation, matriculation, personal appearance, veteran status, sexual orientation; or any other legally protected characteristic.

  Equal opportunity

  Delinea have a code of conduct and employment policies that include equality, regular employee reviews and industry audits to ensure we are in line with industry standard. At Delinea; employee diversity is a valuable asset, and every employee is treated with dignity and respect. As explained in the Employee Guide, employees and applicants for employment will be judged on the basis; of their performance and qualifications, without regard to race, creed, gender, religion, national origin, age, disability, political affiliation, matriculation, personal appearance, veteran status, sexual orientation; or any other legally protected characteristic

  Wellbeing

  At Delinea we believe in the importance of our employee wellbeing. Delinea have comprehensive health cover including mental as well as physical health coverage. Delinea have chat channel, formal and public events to foster communications and fun.

Pricing

• Price: £597 a user a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Password Vault and Limited Discovery/Automation
• Link to free trial: https://delinea.com/resources?t=trial

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@proofid.com. Tell them what format you need. It will help if you say what assistive technology you use.