MERCURIUS IT LIMITED

D365 Business Central, D365 CRM, MS Power Platform, D365 F&SCM (F&O), MS Azure and O365 Services

Mercurius IT's services include Planning, Implementation, Migration and Support for all versions of Dynamics 365 Business Central / NAV, Dynamics 365 CRM, Dynamics 365 F&SCM (F&O), Microsoft Azure and Power Platform.

Features

• D365 BC, D365 CRM, D365 F&SCM (F&O) Implementation
• BC and F&O integration with Dynamics 365 CRM & SharePoint
• 4X Microsoft Solution (Gold) partner for ERP, CRM & Azure.
• Configuration, Customization, Development, Licence Provision & Project Management
• Upgrade/migrate to latest Dynamics 365 BC, F&O and CRM
• Dynamics 365 API integration and implementation experience
• HMRC Certified Construction Industry Scheme (CIS) Module
• Integration of Dynamics 365 (D365) with third party systems
• PowerBI, SSRS & Jet Reports Experience
• Managed Services for M365 and O365

Benefits

• Improving operational efficiency
• Better collaboration
• Support for remote working
• Integrated approach to business
• Cost saving by optimizing licence costs
• Better customer service and satisfaction using ITIL standardised processes
• Improved Reporting and Business Intelligence
• Customers and Service Delivery for the whole of the UK
• Nearly 2 decades of outstanding Customer Delivery
• Implementation and Support consultants, well-experienced and certified

£52.50 to £130 a unit an hour

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at atush.r@mercuriusit.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

337949157456505

Contact

Atush Rohan
+441908508080
atush.r@mercuriusit.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: We implement and support Microsoft's Office 365, Dynamics 365 Business Central, Dynamics 365 F&SCM (F&O) and Microsoft Dynamics 365 CRM systems.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Case Acknowledgement < 1HR ; ; Case Resolution 1. Critical - System Failure < 4 Hr 2. Serious - Major Problem < 12 Hr 3. Medium – Minor Problem < 24 Hr 4. Low - Query < 72 Hr; ; Charges are calculated at 1.5 times normal rate for weekend support.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We only use Microsoft Technologies for Web chat (e.g MS Teams). MS Teams is compliant for all assistive technologies.
• Onsite support: Onsite support
• Support levels: MaxCare – Industry Best Practice Support made simple; • Developed based on industry best practice ; • IT Infrastructure Library (ITIL) standardised processes with stringent Testing & Quality Assurance processes; • Periodic reviews and clear escalation customer meetings; ; Guaranteed Service Level Agreements (SLA); • Off the shelf with standardised industry scope and service levels; • Bespoke to unique services or service requirements; ; Onshore Helpdesk & 1st Line; • Ensures high level of customer service and customer contact; • Onshore team of consultants for quick response and onsite work; ; Offshore Delivery & Support centre for 2nd & 3rd Line; • A proven low risk & cost effective with the ability to deliver ‘follow the sun’ resolution times; • Complete Flexibility in support & pricing models to suit customer budgets
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We impart both onsite and online training.; We encourage use of Microsoft's Learn platform for product related documentation.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users will have access to the Azure cloud and they can move to another provider without loss of data, or they can download any information to an on-premise installation if they wish. We can also help customers take backups of Virtual Machines and other code if they would like to move from online to on-premise machines.
• End-of-contract process: Customers can move to another cloud service provider without incurring any costs or loss of data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No, Mobile and Desktop behave in same manner.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Dynamics CRM and BC support Odata v4 based API's. There are no limitations put on the API's
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Microsoft guarantees the service availablity. Users are not affected as ; Office, Azure and Dynamics tenant are independant and have dedicated resources.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage metrics are built in on the Azure server. These can be built for Office and Dynamics 365 based on customer's request.
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export data using readily available migration tools. The Azure tenant can be migrated to other service providers as well.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • SQL
  • Database Snapshots
• Data import formats:
  • CSV
  • Other
• Other data import formats: SQL

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Service is guaranteed to be available by Microsoft 24X7.
• Approach to resilience: With Azure you build with confidence with high availability, disaster recovery, and backup.; ; Details at: ; https://azure.microsoft.com/en-in/features/resiliency/
• Outage reporting: Azure outages are rare and customers are are informed well in advance for service upgrades and other news.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Access is based on security rules in Azure.
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DBS Certifications Pvt. Ltd.
• ISO/IEC 27001 accreditation date: 30/07/2022
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Governance in Azure is one aspect of Azure Management. it revolves around ; ; 1. Monitor; 2. Configure; 3. Govern; 4. Secure; 5. Protect ; 6. Migrate; ; More details are present here; https://docs.microsoft.com/en-us/azure/governance/
• Information security policies and processes: We follow and setup Azure security policy. There is good amount of information present at the below link on security setup. ; ; https://docs.microsoft.com/en-us/azure/security/

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Azure provide visual representation of all the changes in system. The details are captured in the below link. ; ; https://azure.microsoft.com/en-in/blog/tracking-configuration-changes-for-your-azure-vm/
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: A core component of every cyber risk and security program is the identification and analysis of vulnerabilities. Azure Security Center's Standard pricing tier includes vulnerability scanning for your virtual machines at no extra cost. Additionally, Security Center can automatically deploy this tool for you.; ; More details are as below; ; https://azure.microsoft.com/en-in/blog/integrated-vulnerability-assessment-with-azure-security-center/
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Microsoft uses a wide variety of physical, infrastructure and operational controls to help secure Azure. We as resellers configure Microsoft's Security Center allowing to quickly strengthen customers security posture and protect against threats.; ; More details are present here. ; ; https://azure.microsoft.com/en-in/services/security-center/
• Incident management type: Supplier-defined controls
• Incident management approach: We Provide Blended Incident Management & Change Request Support; ; • This service offers SLA driven blended Incident Management and Change Request Support; • The minimum contract duration for this model is 12 months; • This time will be utilised for Incident assessment and resolution; • Mercurius will typically utilise/charge 1 hour for initial incident assessment (System Failure, Major Problem,; Minor Problem, Query); • Mercurius would provide effort estimates for Change Requests and utilise unused support credits once approved by the Customer; • Mercurius would provide a Monthly Case Summary along with details of time utilisation by case

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Mercurius IT is conscious that creating and sustaining a welcoming, fair, and equitable workplace for all means fostering a sense of belonging, moving from awareness to empathy, and exhibiting diversity of talent that fosters confidence among both our employees and clients. Our commitment to diversity, equality, and inclusion is enshrined in the DEI policy, complying with the Equality Act, 2010, the Modern Slavery Policy along with the Disciplinary, Bullying and Harassment policy in our Employee Handbook. Additionally, we also track basic demographic information as a part of our DEI initiative to tailor specific initiatives to create a more inclusive culture.; ; Mercurius IT promotes Continuous Professional Development (CPD) by investing in employees’ growth. We support participation in training programs, workshops, and certifications through fee reimbursement and time-off. Through knowledge sharing sessions, we enhance problem-solving and innovation, improving client service. By providing cross-functional project exposure we broaden employees' skill sets. Mentorship programs fosters a culture of continuous learning and development, benefiting both new joiners and experienced team members.; Mercurius IT recognises the significant impact of climate change on individuals and businesses. Corporate sustainability is a key focus, with efforts aimed at reducing the company's carbon footprint. Every year, we publish the Carbon Reduction Policy to monitor and report the approximate Carbon emissions to track progress towards reduction goals. To offset its carbon footprint (based on the Carbon Reduction Policy), Mercurius IT has funded two nature-based projects in Guatemala and Indonesia. Other measures include energy-efficient upgrades in the office, such as using low-energy bulbs and reducing heating and air conditioning usage. Paper waste is minimised by printing only when necessary and using double-sided printing. During the pandemic, a hybrid working model was adopted, reducing the need for public transport and personal vehicle use, thereby cutting down on air pollution.

Pricing

• Price: £52.50 to £130 a unit an hour
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at atush.r@mercuriusit.com. Tell them what format you need. It will help if you say what assistive technology you use.