Information Services Group (Europe) Ltd.

ISG Cloud Performance and Cost Benchmarking

ISG's benchmarking services help you track and achieve your goals for delivering cost, performance, and quality, enhancing the overall business value of your operations. Our data is uniquely valuable because it is derived from detailed engagements with client organisations and service providers, rather than just from general market research.

Features

• Rate Card Assessment: Evaluates labour rates to ensure competitive pricing.
• Price Benchmarks: Assesses pricing, performance, and quality within outsourcing contracts.
• Contractual Benchmark: Formal benchmarks as per benchmarking clause in MSA
• Contractual Terms Assessment: Assesses contractual terms against industry-leading standards.
• TCO Benchmark: Compare costs against industry benchmarks: cost, quality, productivity.
• ISG Inform™ allows instant access to validated benchmarking data
• SLA Assessment: Analyses service level agreements benchmarking against market standards.
• Relationship Benchmark: Assesses health and effectiveness of relationship with Provider.
• User Experience Benchmark: Evaluates the impact of technology on end-users.

Benefits

• Independent benchmarking services that delivers objective and impartial actionable evaluations
• Significant impact on operations/supplier relationships by future proofing contracts
• Give suppliers an opportunity to address identified price discrepancies
• Determine which applications are ready to migrate to the cloud
• Rationalise applications to ensure the right deployment model is selected
• Identify opportunities for renegotiation of cloud contract structure
• Provides cloud cost transparency and saving opportunities
• Tangible recommendations from both a contractual and operational perspective
• Standardised process ensuring like-for-like comparison with market leading practices
• Consistent methodology for defining, collecting, cleansing, validating, analyzing data

£599 to £2,347 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anthony.drake@isg-one.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

338012218057007

Contact

Ant Drake
07827950275
anthony.drake@isg-one.com

Planning

• Planning service: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Clients will have email access to the ISG team members performing the engagement, we would aim to respond within one working day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Dedicated account management support with extensive project reporting and analysis

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance U.K. Limited
• ISO/IEC 27001 accreditation date: 23/10/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  ISG's sustainability pillars are reducing carbon emissions, pivoting to green energy and reducing waste. ISG is not a producer or manufacturer of material goods. Due to the nature of our advisory business, we do not operate according to official environment compliancy regulations or standards. Nonetheless, we are committed to playing an active part in protecting the environment by integrating sustainability into our core business functions. We acknowledge environmental management to be among our highest corporate priorities. As an imperative of sustainable business, we recognize the importance of establishing policies, programs and practices for conducting operations in an environmentally respectful manner. It is our policy to ensure our processes meet environmental standards at all times. We will do this by following the principles of compliance, prevention and improvement. • Compliance: We will adhere to all relevant laws and regulations and will proactively implement plans and procedures to ensure consistent compliance. Strict understanding and observance of our environmental initiatives will be ingrained in all ISG employees and contractors. • Prevention: Our global priorities will be to minimize, as much as is practical, the amount of waste ISG generates, ensure responsible methods of disposal, and reduce our carbon effects on the environment. We will use systems and procedures designed to prevent or reduce activities or conditions that pose a threat to the environment. ISG will make every effort to seek environmentally friendly alternatives when making business decisions. • Continuous Improvement: In an effort to encourage environmental stewardship, we will actively promote and communicate our commitments to all employees, contractors, vendors and clients. We recycle office waste, unused office equipment, we operate a cycle-to-work scheme and we also support local charities by donating unwanted personal items.

  Covid-19 recovery

  ISG conducted extensive research and produced findings and points of view into the ‘Future of Work’ following the Covid-19 Pandemic. ISG has offered extensive support to clients in this area of change and transition. We are also engaged with other governmental agencies (principally HMRC) around recovery and building back. Our Research has provided extensive understanding of the key issues that remain or have been created from Covid-19, such as; -How and the way we work - the majority of workforces remain working remotely. -Security – Every home office now represents a corporate vulnerability-Employee Connectedness – the novelty of working from home has worn off as reality and issues become clear. New people issues have been created which need to be resolved. -Customer consumption – customers are consuming services in new highly digital ways. -Delivery and supply chain – pre pandemic business models and supply chains struggle to cope. -Limited resources - revenues challenges remain along with cost pressures. -Regulation and Constraints – Governments are dictating how the flow of people and business can happen. Organisations need to deliver in strict operating environments increasing costs. ISG has identified the key things every organisation needs to do;-Physical Workplace – provide safe and secure workplaces which are connected to remote employees. Create digital collaboration spaces for employee and customer to seamlessly connect. -Digital Workplace – provide location agnostic technology, connected to all that need it and has automation embedded to remove waste and enhance the human workplace.-Human Workplace – understand how employees want to work and undertake measures to boost productivity whilst removing new collaboration and connectedness issues. Our research allows us to provide support to client organisations and businesses to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services.

  Tackling economic inequality

  We endeavour at all times to operate our business in a responsible and ethical manner; recruit and retain superior talent; support diversity among and provide career opportunities to our people; strive to be excellent corporate citizens and contribute to the communities in which we do business; and do all we can to protect the environment, both directly in our own operations and by helping our clients and their suppliers become better environmental stewards. In advising both buyers and sellers of IT and business process services, we consider the social and environmental impacts of those services on business operations and include those factors in our recommendations. ISG is committed to improving the communities where we do business in a variety of ways. Underpinning our efforts are our cultural focus areas: 1. Vision: We focus on our performance in innovative ways. Innovation and making progress on ESG issues for both public and private sector, working together towards common goals; 2. Empathy: We seek to understand the needs of our stakeholders and find the right solutions for their particular circumstances. As a global organization, we understand that our business can and should be engaged in activities that also promote positive outcomes locally. 3. Sustainability: We seek to provide solutions that can pass the test of time. By embedding sustainability issues into our business activities whilst aiming to create long term value for stakeholders, we will be in a position to positively affect the lives of current and future generations 4. Environmental Responsibility: ISG has served both local and international communities by conducting disparate programs, including environmental, human rights, labour, fair operating, diversity, inclusion, disaster recovery, volunteer, and other programs and policies. The outcomes have been profound and we are redoubling our efforts to do more.

  Equal opportunity

  ISG maintains policies against discrimination and harassment. We have fully committed, in compliance with applicable federal, state and local laws and ISG policies, to providing equal opportunity without regard to race, colour, religion, gender, sexual orientation, marital status, age, national origin, disability, veteran status or any other status protected by applicable law, rule or regulation. We are currently globalizing our Modern Slavery prevention policies. ISG expressly prohibits any form of unlawful discrimination in the terms and conditions of employment based on an individual’s protected status, including without limitation recruiting, hiring, training, promotion, transfer, compensation, discipline, termination, benefits, and other terms, conditions and privileges of employment. All employment-related decisions will be consistent with the principles of equal opportunity and valid job requirements. It is also the policy and practice of ISG to maintain and foster a work environment in which all employees are treated with decency and respect. Accordingly, ISG has adopted a zero-tolerance policy toward discrimination and all forms of unlawful harassment, including but not limited to sexual harassment. This zero-tolerance policy means that no form of unlawful discriminatory or harassing conduct towards any employee, client, contractor, or other person in our workplace will be tolerated. ISG is committed to enforcing its policy at all levels within the company, and any individual who engages in prohibited discrimination or harassment will be subject to appropriate disciplinary action, which could include immediate termination of employment for a first offense. Although the various countries in which ISG does business may have different legal provisions pertaining to discrimination and harassment in the workplace, ISG will not tolerate discrimination or harassment by any employee, wherever they work. ISG takes very seriously our responsibility to ensure that neither our operations nor our supply chain participate in any form of human exploitation anywhere in the world.

  Wellbeing

  We value the health and wellbeing of all our employees, they are our most important asset, and we have an employee wellbeing programme available to all, known as the Employee Assistance Programme (EAP).; Our EAP is provided by ‘WeCare’, an independent external organisation, who work to a robust professional code of strict confidentiality. EAP is intended to help our employees deal with personal problems that might adversely impact their work performance, health, and wellbeing. We also have several optional Health and well-being plans available to our employees.; ; We also encourage grass-roots community involvement from our employees through the ‘ISG Cares’ programme. Our employees are active in a wide range of charitable organizations in the 21 countries in which we do business, not only through their monetary donations, but in their direct commitment of time and energy to support fundraising and awareness activities.; We have found that employee volunteering and community involvement creates a feeling of satisfaction and pride that affects all ISG.; ISG leaders work directly with local charities and businesses to create key relationships between our employees and our local communities. This helps to ensure that we gain a better understanding of what specific areas need our support and what we can do to develop and improve community relations. To complement these relationships, ISG has encouraged employees to volunteer and offers paid monthly leave to allow staff to offer their services. ISG also created a calendar that tracks both ‘ISG Cares’ events and other charity and community events. This helps us to better connect with our communities. Our leadership team often matches the money raised to increase the monetary offer we provide to local charities; most recently we matched all employee donations to the Save the Children Emergency Fund and the Ukraine Crisis Relief Fund.

Pricing

• Price: £599 to £2,347 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anthony.drake@isg-one.com. Tell them what format you need. It will help if you say what assistive technology you use.