EXPERIENCED TRAINING LTD

PivotingToAI Microsoft Copilot Training & Adoption

Instructor-led Microsoft 365 Copilot training and adoption support for UK public sector organisations. Focused on safe day-to-day use in regulated environments, with simple rules for information handling, prompt patterns staff can reuse, and practical exercises based on real work tasks. Includes light discovery and session planning, delivery (remote or onsite),

Features

• Discovery call to confirm roles, needs, and constraints
• Tailored agenda aligned to your policies and processes
• Instructor-led delivery, remote or onsite
• Hands-on exercises using real work tasks
• Safe-use rules for regulated environments
• Reusable prompt patterns and templates
• Super-user training for internal champions
• Follow-through resources and reinforcement plan
• Outcomes summary for stakeholders
• Accessible materials designed for quick recall

Benefits

• Faster drafting, summarising, and analysis
• Less rework and fewer errors
• Higher adoption and daily usage
• Reduced data-sharing risk
• More consistent outputs across teams
• Stronger internal capability via super-users
• Better meeting notes and follow-ups
• Quicker onboarding with reusable templates
• Fewer support queries after rollout
• Clear evidence of training impact

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chrisw@experiencedtraining.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

338025823210604

Contact

Mr Christopher Whitaker
07415155114
chrisw@experiencedtraining.co.uk

About the service

• Service categories:

  Cloud Support Services

  Training

  • Basic user - cloud based services
  • Super user - Cloud Based Services
  • Function/service optimisation skills

Service scope

• Service constraints: Buyer provides Microsoft 365 Copilot licences and access.; ; We do not supply licences or Microsoft subscriptions.; ; We do not configure your tenant or security settings.; ; We align to your policies; we don’t create organisational policy.; ; Remote delivery needs stable internet and a video platform.; ; Onsite delivery needs a suitable room, screen, and audio.; ; Training uses agreed, sanitised examples; no live sensitive data.; ; Outcomes depend on user access, governance readiness, and participation.

User support

• Email or online ticketing support: Yes
• Support response times: 24 Hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: “Web chat is not offered for this service. Support is provided via email/ticketing and phone. No web chat accessibility testing has been carried out as it is not in scope.”
• Web chat accessibility testing: “Web chat is not offered for this service. Support is provided via email/ticketing and phone. No web chat accessibility testing has been carried out as it is not in scope.”
• Support levels: Level 1: Standard (included in delivery price). Email/ticketing support for questions on the training, templates, and safe-use rules. Mon–Fri 09:00–17:00 UK time (excluding bank holidays). Target response: within 2 working days. No 24/7 cover. No incident logging or service desk. No technical account manager (TAM) or cloud support engineer.; ; Level 2: Enhanced (additional cost). Level 1 plus scheduled phone/video clinics for cohorts, Q&A, and help applying Copilot to agreed workflows (not tenant configuration). Same hours. Target response: within 1 working day. Cost: charged per clinic/session or per day, as set out in the pricing document / rate card. No TAM or cloud support engineer.; ; Level 3: Adoption Retainer (additional cost). Monthly package for ongoing adoption: regular clinics, refresher sessions, template updates, stakeholder check-ins, and action tracking. Support hours, cadence, and response targets agreed in the statement of work. Cost: monthly retainer priced by required hours and cadence (see rate card). No TAM or cloud support engineer; support is delivered by the trainer/consultant.
• AI chatbot: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Pricing

• Discount for educational organisations: No

IT operations roles

Service transition manager

Role level	UK Rate	Offshore Rate
Service acceptance analyst	£5,000.00	£5,000.00
Service readiness analyst	£5,000.00
Service transition manager	£5,000.00	£5,000.00
Lead service transition manager	£5,000.00	£5,000.00

Product and delivery roles

Business analyst

Role level	UK Rate	Offshore Rate
Trainee business analyst	£2,000.00	£2,000.00
Junior business analyst	£5,000.00	£5,000.00
Business analyst	£5,000.00	£5,000.00
Senior business analyst	£5,000.00	£5,000.00
Lead business analyst	£5,000.00	£5,000.00
Head of business analysis	£5,000.00	£5,000.00

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chrisw@experiencedtraining.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.