COMPLETE TUITION LTD

Functional Skills Online Courses

Functional Skills Maths and English online courses for Entry Level 3, Level 1 and Level 2

Features

• Diagnostic assessment to assign students to a course
• Initial assessment to narrow down topics students need to complete
• Up to 35 topics per course
• Revision slides and videos for every topic
• Up to 15 practice questions per topic
• At least 5 exam style questions per topic
• Up to 40 mock exams
• Mock exams are in styles of exam boards

Benefits

• Tuition available through same company
• Online examinations leading to qualifications available through same company
• Comprehensive overview of material needed to pass exam
• Dedicated support team to help learners with queries
• Industry leaders in online Functional Skills

£149.99 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jack.harrison@completetuition.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

338151972198953

Contact

Jack Harrison
07754 893433
jack.harrison@completetuition.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None currently, will update buyers as needed.
• System requirements:
  • Works best on laptop or desktop, not mobile
  • But can still access on mobile

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within two weeks in most cases.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users are connected through the chat to a human operator, who can deal with any queries or direct the user to phone or email if needed.
• Web chat accessibility testing: None so far, will update
• Onsite support: No
• Support levels: Support on web chat, email and phone for online course users, with quick turnaround times for solving problems.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding includes information collection, a diagnostic assessment, and an initial assessment. The support team are available over phone, web chat or email to assist with any enquiries.
• Service documentation: No
• End-of-contract data extraction: We will work with organisations on bespoke data presentation for their users.
• End-of-contract process: The online course only is included in the price of the contract, but additional extras are examinations and tuition (also both online).

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Works better on desktop (e.g. some text might be easier to read on desktop) but can be used on mobile.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Through browser the online course interface is acessible.
• Accessibility standards: None or don’t know
• Description of accessibility: Works with a range of accessibility extensions.
• Accessibility testing: None so far, will update
• API: No
• Customisation available: No

Scaling

• Independence of resources: We have server space for tens of thousands of concurrent users and can upgrade quickly should an unprecedented surge of demand threaten downtime.

Analytics

• Service usage metrics: Yes
• Metrics types: Learners can see exactly how their progress through the course is going in a number of ways. For organisations, the data available to their learners is available through an organisation account so they can track individual learners or learners in summary.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: For individual users, their data is all visible on the online course. For organisation users we will work with them on data extraction that works for them.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee 99.9% uptime over the long term.
• Approach to resilience: Redundancy across all systems, meaning a failure in a given place is unlikely to cause an outage.
• Outage reporting: We would alert any users by email if an incident of downtime was expected to last more than a few seconds. Downtime of a few seconds can be caused by a deployment but is unlikely to affect the end user's experience.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Internal documentation available on request
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: No
• Security governance approach: We have a development team with security expertise who are compliant with industry best practice.
• Information security policies and processes: We have a development team with a range of cybersecurity experience who follow industry best practice.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Internal documentation available on request
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Internal documentation available on request
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Internal documentation available on request.
• Incident management type: Supplier-defined controls
• Incident management approach: Internal documentation available on request

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  We have an Environmental Sustainability Policy that outlines our strong commitment to the environment. This is available on request.

Pricing

• Price: £149.99 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jack.harrison@completetuition.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.