FUJITSU SERVICES LIMITED

Fujitsu Cloud Managed Service

Fujitsu Cloud Managed Service provides management of your private and public cloud infrastructure across both traditional, mutable IaaS, and cloud native, immutable PaaS, services utilizing high levels of automation and a team of skilled professionals. It enables Multi-Cloud self-service, management, and optimization across the following platforms: AWS, Azure and VMWare

Features

• 3x Support Tiers – Foundation, Standard and Enterprise
• Manages mutable (traditional) and immutable IaaS and PaaS Infrastructures
• Automated Monitoring, Event Management (24x7) with AIOps, Datadog Software
• Security, Identity and Access Management
• Automated Provisioning and Configuration via a Self-Service Catalogue
• Automated Backup and Patch Management with Self-Healing
• Service Optimisation via Cloud Service Leadership
• Automated Guardrails and Governance Enforcement
• Cloud Service Management (ITSM). Incident, Problem, Change, Request, Asset Management
• Cloud Service Leadership - Cloud Architect, Cloud Service Manager

Benefits

• Provides support for traditional and cloud native infrastructure
• Utilises Infrastructure as Code (IaC) for consistency and repeatability
• Enables integration into your DevOps pipelines
• Scales up and down with your cloud consumption
• Implements rigour to reduce costs, manage capacity and improve utilisation
• Aligns key Cloud Service Leadership with your organisation
• Provides continual optimisation, enabling efficiency, reducing waste and increasing satisfaction
• Implements guardrails to protect your business, with sector specific options
• Delivered at an industry leading price

£0.00 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

338397513232598

Contact

Sam Skinner
07867829234
government.frameworks@fujitsu.com

Planning

• Planning service: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: This is described in the Fujitsu Service Definition document attached.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Fujitsu operate to ISO 20001 and ISO 27001 standards

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Identity and Access Management (IAM)
  • Security Operation Centre (SOC)
  • Security Incident and Event Management (SIEM)
  • Threat & Vulnerability Management
  • End Point Protection
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme
  • Other
• Other security testing certifications:
  • CISSP
  • CEH
  • CCSP
  • MCIIS
  • CompTIA Security +
  • CISM

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: This is described in the Fujitsu Service Definition document attached.

Service scope

• Service constraints: This is described in the Fujitsu Service Definition document attached.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Dependent on the agreed service level and priority of the ticket
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: None
• Web chat accessibility testing: Not Applicable
• Support levels: The service provides 3x support tiers (foundation, standard and enterprise), each tier provides different service levels and support hours.; ; This is described in the Fujitsu Service Definition document attached.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: 06/01/2022
• What the ISO/IEC 27001 doesn’t cover: All reference control objectives and controls of the standard are in scope, and all aspects of the offerings
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Covid-19 recovery

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Tackling economic inequality

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Equal opportunity

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Wellbeing

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

Pricing

• Price: £0.00 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.