MOTOROLA SOLUTIONS UK LIMITED

Guardian Water Manager

A Cloud Hosted and Web based solution tailored for those who have to record & manage Hydrants, Emergency Water Sources and Dry Risers, for the purposes of providing accurate and timely water information for the purposes of firefighting, including Water Officers, Water Managers, Field Technicians and Fire Crews.

Features

• Web - based solution
• Regular remote updates
• Create, Edit and Abandon Water Source objects
• Link icons to the water source type, category and status
• Manage Schemes, Diversions and Mains Rehabs
• Manage Routes, Inspections Internal and External Defects
• Two Way Mobile Data Integration
• Dedicated Field System for work allocation to Technicians and Crews
• Detailed Searching, Filtering and Reporting
• Manage Users, Roles and Permissions

Benefits

• Gives Water Manager control over the water estate
• User Friendly, simple, intuitive interface for the Water Management process
• Field System messaging removes latency from the Water Management process
• Intuitive Field System allows users to complete task lists efficiently
• Fast, easy data entry and retrieval
• Tool to manage the processing of internal and external Defects
• Flexible solution to effectively manage the FRS’s water real estate
• Google StreetView integration to provide additional information
• Manage entire life cycle of hydrants, EWS and dry risers
• Control access to the system, functionality and data

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.glover@motorolasolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

338550096612937

Contact

Andy Glover
07736636880
andy.glover@motorolasolutions.com

About the service

• Service categories:
  • Applications
    • Production and operations
      • Service industry and public sector operations
        • Public Order and Safety
        • Police
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: We will perform regular software updates for this application which you will notified of prior to being pushed. These will not affect you operationally. We can provide help and guidance, Monday to Friday 9am-5pm. The cloud system will be installed and maintained by us. All data is stored in the UK.
• System requirements: Latest versions of Chrome, Safari, Edge or Firefox

User support

• Email or online ticketing support: Yes
• Support response times: Users will receive an automatic response immediately. They will then receive a response from the assigned engineer in as little as 15 minutes depending on the priority of the incident. Support services are provided weekdays 9am-5pm as standard. There is also a portal for users to view the status and update of any issues. For full details, please see the attached T&Cs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support Monday - Friday 9am-5pm is included in the cost via the following: * Service desk * Email * Phone * Online self-access portal * Non-Technical Account Manager * Escalation Process For more information please see the T&Cs attached in this listing
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We will onboard and migrate historic data into the system.; We will provide:; * a one day train the trainer session; * online help files; * user documentation; * admin documentation
• Service documentation: Yes
• Documentation formats: PDF
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: PDF
• End-of-contract data extraction: We provide an export of all data the customer has, in the system. The volume of data and time period will depend on the customer and whether they chose to remove any data after a set number of years. At present, this will be an export of a MongoDB document database. This is an open-standards database, which tools are freely available from third-parties for you to import into your own MongoDB. This export process may change as time passes.
• End-of-contract process: An export of the data stored is included as part of our service in the licencing cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is a separate , deployable, Field system designed for use by Technicians and consists of a specific subset of the Web based system's functionality suitable for the specific requirements of a Hydrant Technician.; The Web based application can also be used on a mobile device, if required, dependent on the availability of a suitable bearer to the Cloud.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: Each customer’s data is held entirely separately in its own database. The database resources are scaled to meet demand on a per-customer basis. Another customer’s usage does not adversely affect your system performance. The web application, API and associated services are scaled to meet demand. When service demand meets thresholds, capacity in the system is increased to meet the demand. If the capacity is increased to meet the additional load from one-or-more customers, all customers benefit from the increased capacity.

Analytics

• Service usage metrics: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: We provide an export of all data the customer has, in the system. The volume of data and time period will depend on the customer and whether they chose to remove any data after a set number of years. At present, this will be an export of a MongoDB document database. This is an open-standards database, which tools are freely available from third-parties for you to import into your own MongoDB. This export process may change as time passes.
• Data export formats: Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Water Manager is a cloud-hosted, multi-tenant SaaS application. Connections to the web-based solution are via browser and are secured via SSL/TLS with a GlobalSign certificate.
• Data protection within supplier network: Other
• Other protection within supplier network: Water Manager access requires user authentication. The solution is pen-tested annually.

Availability and resilience

• Guaranteed availability: 99.8 assured by contractual commitment.
• Approach to resilience: The system is hosted on Azure and benefits from the resilience services available on Azure. The system also has resilience designed and built into the architecture. Further information available on request.
• Outage reporting: Email alerts are sent out by our Support and Delivery team to all affected customers if the situation is servicing affecting and cannot be immediately resolved.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Administrators are required to login to the application with valid credentials. In order to configure the system, they must have the relevant privileges for the task they are wanting to perform. These privileges must have been granted to them by another administrator, or by 3tc Software. Support channels are accessed separately from the application. Only users invited by 3tc Software can access the support site. Access is controlled by authentication and authorisation (minimum of username and password).
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Less than 1 month

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO/IEC 9001
• Information security policies and processes: ISO 27001 certification maintained.; CTO and ICT depaterment manage security and handle security incidents in conjunction with HR.; Audits are held regularly, staff are trained on security policies.; Security incidents are logged and investigated and appropriate action (potentially disciplinary action) taken.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Motorola Solutions use source code version software versioning controls and industry-standard branch management procedures for committing new code and promoting it to production.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Motorola Solutions uses a range of automated vulnerability scanning tools to scan source code and third party libraries.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Multiple sources including automated scans, vendor notifications, internal assessment and customer notifications. All notifications are responded to inline with the internal policies and processes. All confirmed incidents are responded in line with their severity.; Incidents are responded to in line with the severity and likelihood of the event occurring. If a suspected compromise of security is identified, we are likely to respond immediately by taking the affected part of the system out of service and analysing the issue.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: Users can report issues via Email, Phone or via a Customer Portal.; ; Our Support Desk is comprised of engineers who specialise in different fields of 3tc Software. This team structure allows us to offer support at a high level across 1st 2nd and 3rd line support tiers.; ; We use pre-defined processes for events such as Quotes, Software configuration and Software Upgrades. Our highly skilled engineers remove the need for scripted support processes.; ; We have means of automatically generating standard reports, including SLA figures for open/closed calls.; ; In the near future these reports will be available via our Customer Portal.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Coalfire
• ISO/IEC 27001 accreditation date: Tuesday 1 December 2020
• What the ISO/IEC 27001 doesn’t cover: Items not included are those that are out of scope of Information Security and Privacy Management System (ISPMS) governing information assets and data processed by Motorola Solutions, Inc. (including its subsidiaries), development and technical engineering support operations and relevant corporate infrastructure for its Critical Communications, Video Security, and Command Center products and services offerings, and the Data Protection Office and Enterprise Information Security.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: Coalfire
• ISO 9001 accreditation date: Friday 1 October 2010
• What the ISO 9001 doesn’t cover: Items not included are those that fall outside the scope of supporting the operations underlying Radio equipment & Services, Command Center Software, and Video Security and Access Control offerings. The organizational scope includes Requirement Management, Design/Development, System Integration, Support Services, Managed Services, Manufacturing, Repair Services, Supply Chain Support, Rentals, and Training Services teams affecting the Quality Management System.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 1b4965d3-cf84-4eca-81cd-5f5b6eaa912d
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: D29c6122-921f-4fac-a806-f8527971521e
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.glover@motorolasolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.