EduTech for Microsoft 365
EduTech amplifies the impact of educators. We help learners stay engaged and organizations to achieve more leveraging the Microsoft Teams
Features
- Automatically create courses on Microsoft’s Teams framework
- Easily build and publish courses and lessons
- Multiple learning objects that cover reference materials, quiz, file submission
- Students are guided through pre/post-class preparation, class participation
- Teams chatbot, Delphi, responds to common student questions about courses
- Deliver lessons to 10 students, or thousands with easily scalable
- Integration with Microsoft Teams. Course, class, and lessons automatically created
- Full-featured course management. Manage enrollment, learning paths
Benefits
- Learn in the flow of work
- Attract and retain the best talent
- Optimising on boarding and in work training
- Management reporting to track who attended and completed the training
- Consolidate all training platforms into your Microsoft Teams
- Maximise investment in M365 by leveraging Teams as education delivery
- links to Microsoft Viva to provide 360 view of staff.
Pricing
£0.75 a user a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
3 3 8 5 9 1 1 0 0 2 1 8 0 3 9
Contact
Avepoint UK Ltd
Sarju Raja, Jason Lee, or Adam Callinan
Telephone: 02074215199
Email: salesuk@avepoint.com
Service scope
- Software add-on or extension
- Yes
- What software services is the service an extension to
- Office 365, Microsoft 365
- Cloud deployment model
- Public cloud
- Service constraints
- No
- System requirements
- Microsoft Office 365
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Telephone requests are immediate, other methods will be within 2 hours or more dependant on the severity of the request. For more information https://avepoint.com/products/support.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 A
- Web chat accessibility testing
- This is available through https://www.avepoint.com/products/support
- Onsite support
- Yes, at extra cost
- Support levels
- We provide - Low, Medium, High and Very High levels, more information can be found at https://www.avepoint.com/products/support
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Onboarding services are defined and agreed in a Statement of Work
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Customers may request a copy of the data via our support team.
- End-of-contract process
- The functionality will stop working and the customers obligations will end. Where applicable customer data can be exported.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Users access services via http://www.avepointonlineservices.com/login. Users have access to available functions through our GUI based on their permissions or role.
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 A
- Description of service interface
- Users access services via http://www.avepointonlineservices.com/login. Users have access to available functions through our GUI based on their permissions or role.
- Accessibility standards
- WCAG 2.1 A
- Accessibility testing
- AvePoint complies with common accessibility guidelines. In addition, extensive Quality Assurance testing is performed before any release. Customers can optionally subscribe to "Insider Releases" to gain early access to updates, and provide feedback.
- API
- Yes
- What users can and can't do using the API
- APIs will allow invocation of services configured in AvePoint Cloud Governance.
- API documentation
- Yes
- API documentation formats
- HTML
- API sandbox or test environment
- No
- Customisation available
- No
Scaling
- Independence of resources
- We employ a number of methods including elastic scaling to manage performance.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Administration and Audit Reports provide basic information on all site collections, sites, Office 365 users, Office 365 Groups, and Microsoft Teams managed by AvePoint Cloud Governance.
- Reporting types
-
- Real-time dashboards
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- In-house
- Protecting data at rest
-
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Not Applicable
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Availability is set within the SLA
- Approach to resilience
- AvePoint leverages Microsoft Azure for hosting it's cloud service, which has a number of data centers for HA.
- Outage reporting
- Portal notifications with additional direct communication when appropriate.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- All authentication is carried out against Microsoft Azure or any support Azure authentication method
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Identity federation with existing provider (for example Google Apps)
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- ControlCase
- ISO/IEC 27001 accreditation date
- 29/06/2018
- What the ISO/IEC 27001 doesn’t cover
- Not applicable
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Change Management is documented, requested, reviewed, approved, tested, and finally rollowed out during off hours in order to have minimal effect on customers.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Change Management is documented, requested, reviewed, approved, tested, and finally rollowed out during off hours in order to have minimal effect on customers.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- We subscribe to security bulletins and stauy abreast of recent 0 day vulnerabiltiies as well as maintaining an active patch cycle
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- We leverage the Azure Health Status page as well as service monitoring. Please refer to Azure documentation https://docs.microsoft.com/en-us/azure/best-practices-network-security for details. Customers are notified via Administrative Console alerts or directly by Customer Success as threats are identified, with proposed course of action.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Long standing experienced help-desk available 24x7, backed by breach management procedures to notify customers, post information publicly when necessary, and dedicate development resources to a swift resolution.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
AvePoint are a Cloud based delivery organisation therefore reduce the environmental impact of running Datacenters in the organisations. The service also allows workers to work securely from home therefore reducing the carbon footprint by minimising the need to travel - Covid-19 recovery
-
Covid-19 recovery
AvePoint are helping raising the Digital Skills in the region through education platforms - Tackling economic inequality
-
Tackling economic inequality
AvePoint are offering a Digital Inclusion for the digital deprived in the region to raise the skills and ability to find employment - Equal opportunity
-
Equal opportunity
AvePoint is a UK employer who has a full equal opportunity approach - Wellbeing
-
Wellbeing
Not applicable
Pricing
- Price
- £0.75 a user a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- It is possible to trial the product for a limited period.
- Link to free trial
- https://www.avepointonlineservices.com/services Please contact Sales_UK@AvePoint.com to intitate a trial.