ESG CLARITY LTD

Clarity - Digital Continuing Health Care (CHC) and Booking Module

Our CHC web Apps are designed to provide clinicians and admin teams with easy to use applications to speed up and provide transparency across the CHC process. Our CHC Booking module allows central booking teams to schedule CHC assessments according to skills, availability and locations.

Features

  • Provides transparency of the end to end CHC process
  • Consent form can be uploaded or signed virtually online
  • Patient portal for reviews and full collaboration
  • Complete oversight of the number of assessments being completed
  • Follows the CHC process whilst allowing flexibility localised working methods
  • Capability to align with local operating procedures
  • Fully scalable for mergers/transition to ICS
  • Complete suite of assessment documents

Benefits

  • Tried and tested in real world situations with large CCG.
  • Greater efficiency for the MDT process
  • Supports NHS Personalisation Agenda
  • Supports the delivery of the 28 day assessment timeline
  • Secure data through HSCN, meeting all IG requirements
  • Works in conjunction with any CHC care /data management system
  • Allows flexibility in working style - non-prescriptive
  • educes time spent preparing for appeals and NHSE Independent Reviews
  • Calculates Notional and Direct Payments including savings
  • Supports complex individuals, equipment and Section 117

Pricing

£25,000 a unit a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at clarity@esg.limited. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

3 3 8 9 8 3 8 3 0 1 9 9 3 4 7

Contact

ESG CLARITY LTD Steve Loveridge
Telephone: 07779498617
Email: clarity@esg.limited

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
There is a CHC Booking module that can be used standalone or in conjunction with the Clarity CHC App
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
None
System requirements
  • Needs MS Excel
  • Needs Adobe PDF Reader
  • Needs a browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard: 9 to 5 (UK time), Monday to Friday - response time 4 hours.

Alternative arrangements can be made to suit the client.
Training in CHC Assessments and good practice PHB will be provided as part of the on-boarding process. Additional support may be provided which will be costed according to requirements
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
We currently do not provide web chat. However, we are planning to provide this during 2022.
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
We provide a number of support services - these are customized to suit the client needs and budget. An account manager is assigned to all clients.
Clinical and admin staff will be assigned to help during the on-boarding. Specialist training is also available.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide a number of implementation, support, training and managed services. Implementation is straight forward and flexible. Provide access to training tutorials. We can host a bespoke training package at a fixed price. Account Manager liaison. Help desk support.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Decommissioning process - Data remains in the possession of customer.
End-of-contract process
Ongoing costs should the client require rolling non contractual software and services support. Client must remove their data and confirm this is completed before we clear the server. If after termination this is not confirmed there will be additional HSCN storage costs.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
Yes
Description of customisation
The entire product can be customized to meet client needs. During the initial engagement the spec will be discussed and changes documented and costed, however, the existing product meets all the needs other than some clients may require localised letters rather than those supplied.

Scaling

Independence of resources
We employ a robust change management process that validates change through a central governance function. Usage notifications Tamperproof audit Usage reporting

Analytics

Service usage metrics
Yes
Metrics types
As agreed with the customer
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Not applicable. Data is held at the client location
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
Client specified
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
Client specified

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
HSCN
Data protection within supplier network
Other
Other protection within supplier network
HSCN

Availability and resilience

Guaranteed availability
99.9%
Approach to resilience
Set up on HSCN with access only available by the client's IP address of which they have full control
Outage reporting
System Health Notifications

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Refer to service definition document
Access restriction testing frequency
At least once a year
Management access authentication
  • Username or password
  • Other
Description of management access authentication
Management access authentication

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
IASME Gold (working towards BS27001) CREST
Information security policies and processes
Refer to service definition document

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Refer to service definition document
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Refer to service definition document
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Refer to service definition document
Incident management type
Supplier-defined controls
Incident management approach
Refer to service definition document

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)
  • Other
Other public sector networks
Organisation networks

Social Value

Fighting climate change

Fighting climate change

We are committed to supporting the government's net zero carbon initiative
Tackling economic inequality

Tackling economic inequality

We are an equal opportunities employer regardless or race, gender or disability
Equal opportunity

Equal opportunity

We are an equal opportunities employer regardless or race, gender or disability
Wellbeing

Wellbeing

Staff wellbeing is our primary concern. We provide flexible working to support a healthy life/work balance

Pricing

Price
£25,000 a unit a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Happy to discuss on an individual basis

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at clarity@esg.limited. Tell them what format you need. It will help if you say what assistive technology you use.