Innovate IT Ltd
Okta Support Training
For Clients who want their support staff to be upskilled in Okta support. Focus is to improve performance in dealing with service request, incident and problem management and day to day operational maintenance of the service.
Features
- 1st Line support training for service fulfilment
- 2nd line support training resolver support
- Short courses to train your support team in Okta
Benefits
- Support your own Okta tenants at 1st and 2nd line
- Improved end-user experience
- Improved first-time fix
- Reduced operational risk
Pricing
£3,000 a unit
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at Hello@Innovate.Cloud.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
3 3 9 7 4 0 2 8 3 5 8 0 3 7 3
Contact
Innovate IT Ltd
Paul Rawlinson
Telephone: +44(0)1233 800 102
Email: Hello@Innovate.Cloud
Planning
- Planning service
- No
Training
- Training service provided
- Yes
- How the training service works
-
Our training is focussed around your Service Desk. Your new service will require support and we want your team to be able to be confident in providing that support. We run workshop sessions to first and second tier operatives so they can fix-first-time. Training is typically a group session held online and is usually half a day per unit.
1st Line: Overview and principles of IAM, service fulfilment requests, incidents
2nd Line: Platform support and troubleshooting, configuration changes, setting up a new integration. - Training is tied to specific services
- Yes
- Services the training service works with
- Okta
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- In preparation for the new service to go-live this service trains your first and second line support teams to deal with common issues and how to respond to incidents.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Okta
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
- Other
- Other security services
- Security training
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- The service is for service desk support only.
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- This service does not require support.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- CARDAN Compliance Services
- ISO/IEC 27001 accreditation date
- 03/05/2024
- What the ISO/IEC 27001 doesn’t cover
- Most controls relating to a physical place of work and software development are out of scope of our ISO 27001 accreditation. Controls relating to physical security (place of work) Physical security perimeters Physical entry Securing offices, rooms and facilities Physical security monitoring (NEW) Protecting against physical and environmental threats Working in secure areas Supporting utilities Cabling security Controls relating to software development Secure development life cycle Secure system architecture and engineering principles Secure coding (NEW) Security testing in development and acceptance Outsourced development Test information
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
We measure our CO2 as part of our carbon reduction plan. In collaboration with Carbon Footprints, we send trees to schools and communities, creating areas that are richer in plants and wildlife, whilst benefitting and educating local communities through school interaction. Every year, we ensure we offset more tCO2e that we use. For each tree we donate, our tCO2e is also offset as part of a Verified Carbon Standard (VCS) scheme. Our commitment supports the government’s plan for: • creating or restoring 500,000 hectares of wildlife-rich habitat outside the protected site network, focusing on priority habitats as part of a wider set of land management changes providing extensive benefits • increasing woodland in England in line with our aspiration of 12% cover by 2060: this would involve planting 180,000 hectares by end of 2042 • making sure that there are high quality, accessible, natural spaces close to where people live and work, particularly in urban areas, and encouraging more people to spend time in them to benefit their health and wellbeing.Tackling economic inequality
From PPN06/20 Social value - Theme 2 Tackling Economic Equality - MAC 3.1 - we are a small (SME) business that uses a network of associates (often business sizes of 1-3 people) by choosing us, you are helping small organisations grow. We have a clear development path to take staff from apprenticeships to identity architects and beyond. Cybersecurity is an industry that is lacking in skills and resources. MAC 3.3 - we provide scalable and future-proofed solutions, we deliver solutions that modernise the workforce. MAC 3.5 - as cyber security specialists, we identify and manage cyber security risk, both our own and for the projects or support services we provide to the Buyer. We are Cyber Essentials certified and ISO 27001 certified.Equal opportunity
We have a strong ethical remit, which is to offer the products and services that give the best value to the Buyer. This sense of ethics is the underpinning principle that links our network of suppliers and partners, regardless of their social and ethnic backgrounds and of different genders, sexual orientations, neurodiversity etc. We have a clear development path to take staff from apprenticeships to identity architects and beyond. We are registered with the Apprenticeships Service. Although we don't have to implement a modern slavery policy due to our size, we have nevertheless done so.Wellbeing
All staff have access to our combined Employee Assistance Programme and private healthcare package. Here they have access to physical and mental health support, as well as programmes to support them to increase their activity levels and stay healthy. As our staff are remote workers, we run regular check-ins to build team work and ensure morale is maintained. When we are on a project, the team working on it will work closely with the Buyer's team, building lasting relationships that ultimately benefit one another.
Pricing
- Price
- £3,000 a unit
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at Hello@Innovate.Cloud.
Tell them what format you need. It will help if you say what assistive technology you use.