FERRIO LIMITED

Business Automation and Integration

Ferrio specialise in the systematic automation of your business environment. We do this through our in house technology, enabling you to seamlessly connect your software packages together, allowing the automated transfer of data from one part of the business to another. All data in one place. Always accessible. Always automated.

Features

• Real time workflow engine
• Visual workflow designer
• API connection management
• Visual workflow history
• Data transformation tools
• Queryable workflow logs
• Repayable workflows
• Built in data storage

Benefits

• Real time integration
• Back office workflow automation
• Human error reduction
• Speed of implementation
• Easy error management
• Feature rich code alternative
• Easy to map out processes
• Self documenting
• Easily visualised API errors

£2,500 a unit a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.cody@ferrio.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

339863414506961

Contact

Mark Cody
07983625824
mark.cody@ferrio.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements: API access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 1 working day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 1:1 in person or online (remote); 1: Many in person or online (remote); ; Costings depend on time frame:; Technical onboarding, automation and integration works: £900 per day; Training only would be £750 per day or alternatively £150 per hour. ; (Note: prices are excluding VAT); ; We provide technical account management who would be their direct point for questions, feedback and training.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We take pride in providing a smooth onboarding experience for all our customers. Our Ferrio team will guide you through the Ferrio Connect setup process. Feel free to reach out to our team at contact@ferrio.com for any questions you may have.; ; We offer two onboarding options: platform access only or a hands-on approach with additional training and assistance for complex integrations and automations. Whichever option you choose, you'll receive we are here to support
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: All data in platform is available via the API. End of contract all data is deleted permanently
• End-of-contract process: Workflows are terminated, data is available to extract. We provide a JSON data dump of the tenant in question.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No end user differences
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web portal with full feature access
• Accessibility standards: None or don’t know
• Description of accessibility: N/A
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: Product is API based, all features accessible through API
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Cloud services are automatically scaled to meet all users demands. Data is sharded to isolate tenants and provide a scaling boundary.

Analytics

• Service usage metrics: Yes
• Metrics types: Real time activity consumption on a per workflow and per tenant basis.
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: API
• Data export formats: Other
• Other data export formats: JSON
• Data import formats: Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We will not take any projects on that we cannot foresee delivery of within the expected timeframe of the client. ; ; The benefit of our in house software is customers and we can build integrations and automations in a matter of days not months, which enables us to respond to customers in a methodical timely approach. ; ; All customers who are not happy with the timeframes of availability will either not be charged as the decision was made prior to onboarding, or a full refund will be sent for any upfront costs received.; ; availability can be confirmed through contacting our dedicated team at Contact@ferrio.com
• Approach to resilience: Using multiple availability zones within a region with services balanced between availability zones.
• Outage reporting: N/A

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Using federated identity with roles.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Policies developed between the CTO and integration manager to cover security and data protection.; Quarterly reviews to identify and mitigate risks and potential security threats.; Named person on the board responsible for security.; Quarterly reviews to improve security policies and procedures.; Quarterly reviews to meet with stakeholders in and outside the business to review policies and frameworks.
• Information security policies and processes: Data protection policy to ensure users data is stored in compliant data centres in a locality that is compliant to users.; Regular assessments of policies by the named person responsible for security.; Team training and reviews.; Access control policy using role based access control to restrict access to data and systems using a federated login.; ; All security matters are reported on by the CTO to the board of the company.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes are deployed by controlled processes in CD pipelines with manual review and testing and deploying to a development environment.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Automated vulnerability scanning with automated pull requests for vulnerable components which are reviewed by development team before being merged into the product.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Automated security notifications that are flagged to the security team through from the cloud provider (Microsoft Azure) or from vulnerability scanning from code (GitHub actions) are actioned within 1 working day and are dealt with continuously until the issue is resolved.
• Incident management type: Undisclosed
• Incident management approach: Incidents are managed on a case-by-case basis. Users report incidents to their dedicated account manager. Reports are sent back to users and are available for other users upon request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  At Ferrio we are committed to creating and maintaining a work environment that is free from discrimination and harassment. We believe that all employees deserve to be treated with dignity and respect, regardless of their:; ; Race; National Origin; Color; Religion; Sex; Age; Marital Status; Veteran Status; Sexual Orientation; Gender Identity or Expression; Disability; (or any other characteristic protected by law); ; This policy applies to all aspects of employment, including recruitment, hiring, promotion, training, compensation, and termination.; ; We are committed to providing a workplace where everyone feels safe, valued, and respected. This policy is intended to ensure that all employees have an equal opportunity to succeed.

  Wellbeing

  At Ferrio we are committed to fostering a work environment that supports the overall well-being of our employees. ; ; We believe that a healthy and balanced workforce leads to increased productivity, creativity, and employee satisfaction. This policy outlines our commitment to promoting physical, mental, and emotional well-being for all employees.; ; Core Values; ; Our approach to employee well-being is guided by the following core values:; ; Respect: We value and respect the diverse needs and backgrounds of our employees.; ; Balance: We encourage employees to maintain a healthy balance between work and personal life.; ; Open Communication: We create a safe space for open communication about well-being concerns.; ; Support: We provide resources and support systems to help employees maintain good health.; ; Empowerment: We empower employees to take charge of their own well-being.; ; We provide regular weekly opportunities and support to carry out physical and mental wellbeing training within and outside of working hours to support all of our employees.

Pricing

• Price: £2,500 a unit a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.cody@ferrio.com. Tell them what format you need. It will help if you say what assistive technology you use.