Mydex Data Services Community Interest Company

Mydex Master Reference Data Services (MRD)

Mydex Master Reference Data Services enable subscribers to quickly and easily access publicly-available API-enabled ‘look-up’ tables at low cost. Data from these tables, ranging from postcodes and IP geolocation addresses through official lists of local authorities, Members of Parliament to commonly recognised health conditions, can be connected to and configured.

Features

• Access to Master Reference Data services API
• Catalogue of reference datasets being extended the whole time
• Health and Wellbeing, Health Conditions, Mental Health, Medicines,
• Service Provider Directory
• Events and Venues
• Race and Ethnicity, Age Ranges
• Local Authorities, GPs, Dentists
• Education Establishments
• Postcode, Geolocation
• Common Objectives for Everyday living reference table

Benefits

• Streamlined customer experience
• Reduced back-office processing and verification costs
• Reduce risks in decision making
• Improved outcomes and streamlined processing
• Reduced Friction, Effort, Risk and Cost in accessing reference data

£8,300 an instance a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david@mydex.org. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

340133077986853

Contact

David E Alexander
+442032396245
david@mydex.org

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None.
• System requirements:
  • User access: any device with supported browser (see list below)
  • Backend: any system that supports RESTful APIs

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support response times within 24 hrs
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We can provide on-site support if booked and scheduled in advance through our cloud support services.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide getting started guides along with a set of cloud support services to help with planning, roadmapping, etc.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Users hold their own data and can export in a number of open standard formats directly.
• End-of-contract process: Service is disabled at their request, archive held for a period of six months which is then deleted after providing notification of impending deletion. All data is encrypted in this archive with no access available either internally or externally.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: It is a set of secure API's which can be used by apps and services including those running on a mobile
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: We provide web based documentation that can be accessed with normal accessibility tools We provide API based developer helper functions that allow for automation of access to key specification information
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: We have tested our platform with normal off-the-shelf tools and text help service
• API: Yes
• What users can and can't do using the API: They can make request using RESTful API Services performing; PUT, POST, GET functions subject to the terms of their connection and the data sharing agreement in place with the individual they have connected to. Data can be transmitted in encrypted form using JSON format.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: They can specify the datasets and use cases they wish to include within their connection.

Scaling

• Independence of resources: We have a true autoscaling and auto-healing platform environment that allows us to automatically increase capacity on demand, this powered by Amazon Web Services.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: As above, users hold their own data and can export in a number of open standard formats directly.
• Data export formats: Other
• Other data export formats:
  • XML
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: We use a combination of TLS (Version 1.2 or above) and PKI for secure two-way data exchange.
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99%
• Approach to resilience: Amazon Web Services offer us a true 'auto-scale' platform. We can also manually scale-up e.g if expecting a big surge in traffic. ; ; We have Resilience Self-Healing: as well as 'scaling', the platform indirectly improves business continuity because it 'self-heals', replacing failed app servers with healthy ones without any human interaction. We use 'multi-availability zones': our platform is spread across geographically-separate datacentres in Amazon's eu-west-1 region, reducing dependency on one physical location, giving us proper high-availability.; ; Management and automation has always been a strength of our platform and approach. Using AWS Terraform as an infrastructure management tool, we control all changes to the infrastructure, virtualisation-level through code, making it fully auditable, better open to peer-reviews, and are able to easily 'undo' any mistakes not found in testing by enforcing the last known 'good' configuration. ; ; Terraform also automates the provisioning of new infrastructure, reducing margin for user-error, something we have done for our core code for many years but can now do at infrastructure layer.; ; We have snapshot and backup technologies, enhanced at AWS, allowing faster, flexible options for disaster recovery, in addition to our own offsite-DR at Rackspace as triple protection.; ; Increased flexibility and expansion support thanks to constant AWS innovation.
• Outage reporting: We use statuspage.io for reporting any service scheduled or unplanned outages.

Identity and authentication

• User authentication needed: Yes
• User authentication: Public key authentication (including by TLS client certificate)
• Access restrictions in management interfaces and support channels: All management interfaces are behind our VPN and individuals have specific access profiles within the VPN environment.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institute (BSi)
• ISO/IEC 27001 accreditation date: 28/02/2017
• What the ISO/IEC 27001 doesn’t cover: Nothing.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • FairData certification
  • FairData Enabler
  • ISO270018 compliant for management of personal data in the cloud
  • ISO27001 Information Security Management System

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All Mydex work is conducted in accordance with a set of policies and processes which make up the ISMS.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All changes to the Mydex Platform are subject to approval by the Head of Development Programmes, in accordance with the IT infrastructure management policy, a key component of the ISMS. Any proposed changes are defined in the PivotalTracker tool, approved by the Head of Development Programmes, developed and tested in an isolated environment, before final pre-deployment testing much of which is automated and controlled by tools such as the Jenkins continuous integration and Puppet CM systems. Deployment to the operational environment is dependent on approval by the Head of Development Programmes, recorded on PivotalTracker.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Security vulnerabilities are managed in accordance with processes defined in the ISMS independently certified under ISO27001:2013. These include: prompt application of system software updates as issued by suppliers, subject to the change management processes above; membership of security alert distribution lists; use of tools such as the OSSEC monitoring tool.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Protective monitoring of the Mydex Platform is conducted as defined in the ISMS and ensures that only authorised users are granted access, that all access activity is recorded and any unusual activity reported via realtime alerts. This is achieved via an integrated set of tools including OSSEC, Nagios and Munin.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incidents are managed in accordance with Mydex's incident management procedure which requires any incident to be reported and recorded on the PivotalTracker system and promptly actioned according to the severity. Corrective actions not only address the incident and the immediate consequences but also investigate and eliminate the root cause.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Master Reference Data Services provides access to curated content regarding a wide range of factors that can aid in developing services and solutions to raise awareness and deliver integrated and personalised content as part of any initiative to fight climate change including health and wellbeing, location, event and directory services

  Covid-19 recovery

  Covid-19 showed the flaws in the availability of timely and accurate information that could be integrated into digital services and support remote support and personalisation of information. ; ; Master Reference Data Services provides access to curated content regarding a wide range of factors that can aid in developing and delivering digital services that help to proactively, inform and raise awareness to improve self help and personalisation of services that can be integrated into any service including health and wellbeing, location, event and directory services

  Tackling economic inequality

  Economic inequality often stems from lack of timely and relevant information that enables people to identify services, solutions and information that is of material economic and social benefit to themselves and the service providers who support them.; ; Master Reference Data Services provides access to curated content regarding a wide range of factors that can aid in developing services and solutions to raise awareness and deliver integrated and personalised content as part of any initiative to address economic inequality including health and wellbeing, location, event and directory services

  Equal opportunity

  Master Reference Data Services democratises access to curated content regarding a wide range of factors that can aid in developing services and solutions to raise awareness and deliver integrated and personalised content as part of any initiative designed to improve equal opportunity. This includes health and wellbeing, location, event and directory services, opportunities and offers relating to volunteering, employment, education and training.

  Wellbeing

  Master Reference Data Services provides access to curated content regarding a wide range of factors that can aid in developing services and solutions to raise awareness and deliver integrated and personalised content as part of any initiative to to improve health and wellbeing, including location, event and directory services and making social connections

Pricing

• Price: £8,300 an instance a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Use of API services but limited data returns and time limited access of 1 month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david@mydex.org. Tell them what format you need. It will help if you say what assistive technology you use.