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Payment Kiosks Ltd

MACCS 3 - Markets Administration Cash Collection System

MACCS 3 is a cloud based platform for council-operated markets offering market analytics tracking, trader accounts, trader live chat, email, absence management, enforcement system, document management, calendar, invoice generation, payment history reports and more.
Direct debit, daily collections, remote collections, cashless collections.
Handheld tablet software and payment kiosk software included.

Features

  • Market Rent Collection, Digital Rent Payment Collection, Direct-Debit Rent Collection
  • Document management, insurance certificate management, food-hygiene certificates, payment management
  • Payment reporting, invoice reporting, payment history reporting, Invoice history reporting
  • Electronic Invoicing, Paperless Invoicing, E-invoicing, Vendor invoicing
  • Arrears Enforcement, Payment arrears, Arrears management, Risk based arrears management
  • Market Analytics, Vendor analytics, Payment analytics, Payment trends
  • Kiosk Integration, Online kiosk integration, Tablet kiosk integration, Tablet collection
  • Tablet software for collection, Tablet kiosk, Portable collection system
  • Cashbooks, Electronic cashbook, Digital record keeping
  • Civica integration, Capita integration, Worldpay integration, Adelante integration

Benefits

  • Market rent collection, Efficient market rent collection, Fast rent collection
  • Staff time saving, Resource efficiency, Reduce workload, Customer satisfaction, Modernisation
  • Enable accurate financial data collection and trader data collection
  • Market management, Robust market management, Comprehensive market tools, Market occupancy
  • Centralised data, Access anywhere, No installs, Collaborative data editing
  • Illegal immigrant supervision, ID validation, Identity validation
  • Accurate financial reporting, Financial reports, Financial analytics, Financial reporting standards
  • Cash payment, Card payment, Direct Debit payment, Cashless payment
  • Audit trails, Staff monitoring, Staff surveillance, Staff action records
  • Access-control using RBAC for secure staff access, Access levels

Pricing

£3,900 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tom.quarry@paymentkiosks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 4 0 2 7 3 1 4 6 5 2 7 0 3 4

Contact

Payment Kiosks Ltd Tom Quarry
Telephone: 07966152910
Email: tom.quarry@paymentkiosks.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
We support the main MACCS 3 DESKTOP web application on PCs and laptops, as the UI works best on a larger display.
The MACCS 3 MOBILE companion app is designed to be used on a mobile device running Android 6+, 4+GB RAM, to enable collection of fees in the marketplace.
System requirements
  • Browser: Mozilla Firefox, Google Chrome, Microsoft Edge, Apple Safari, Opera
  • Any firewalls will need to allow web access

User support

Email or online ticketing support
Email or online ticketing
Support response times
Reponse times depend on the product-level purchased, and are within either 2 hours or 48 hours, 7AM - 7PM, 7 days per week.
Support is provided by integrated ticketing system, phone or email, and response times are the same across all 3 avenues.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
No
Support levels
Online ticketing system, email and phone support, all with 7am - 7pm, 2 hour or 48 hour response time (depending on the product-level purchased), 7 days a week. We will work with the user to resolve any issues to resume normal operation of the service.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide live online training which will consist of Teams meetings that will go through how to use the system, including answering any questions the users may have about their specific requirements.

We provide user documentation in the forms of an online help manual, which a downloadable copy can be provided if required.

We provide test credentials where required which allows users to access a separate database in order to get familiar with / or test our features within the system so that there is no impact on live data.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
.DOCX
End-of-contract data extraction
Users can be provided with an export of the Microsoft SQL Database, by placing a request using the online ticketing system. There is a charge for this service.
End-of-contract process
The licensing is suspended, and the system no longer allows access. The user is notified in advance of license expiry. Data will be held for a contractual period of time to allow users to renew their license. Alternatively, the customer can pay to extract their data, the fee is £450.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The main MACCS 3 DESKTOP web application is designed for PCs and laptops, as it utilises a larger display.
The MACCS 3 MOBILE companion app is designed for use on a mobile device running Android, to enable collection of fees in the marketplace.
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
Web-based portal.
Accessibility standards
None or don’t know
Description of accessibility
We strive to ensure that our service is accessible. Our user interface is designed with simplicity in mind, with clear labels and easy-to-use controls. We provide keyboard shortcuts as an alternative method of interaction, to cater to users with different abilities. We provide optional high-contrast colours and larger font sizes to help those with visual impairments. Additionally, we work to ensure that our application is compatible with screen readers commonly used by users with disabilities.
Accessibility testing
N/A
API
No
Customisation available
Yes
Description of customisation
Theme management, rules for enforcement, columns / sections on presented forms, enforced login credentials, report layouts, user permissions. Any user with the relevant permissions may customise the system. User roles can be created and customised with relevant permissions dependent on customer requirements.

For example a Manager role can be setup, having permission to add new users, and setup their relevant roles.

A user role would be setup to have restricted access to areas of the system that relate to their job requirements.

Scaling

Independence of resources
By ensuring we have enough resources available via automated monitoring on a per-customer basis.
Resources can be adjusted if required by requesting more system resources from the cloud hosting provider.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be provided on direct request using the integrated ticketing system. Data export will be processed within 2 weeks for a fee of £450.
Data export formats
  • CSV
  • Other
Other data export formats
  • SQL logical backup
  • Excel
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
AES256 Encryption on all data transfer, Username / Password support. Two factor authentication (2FA).
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
SFTP

Availability and resilience

Guaranteed availability
Our support team is readily available through an online ticketing system and email, 7 days a week from 7AM to 7PM. We guarantee a response within 2 hours or 48 hours of receiving a support request (depending on the product-level purchased), and we will make all reasonable efforts to resolve any technical issue within 48 hours of the initial report.
Approach to resilience
Available on request
Outage reporting
We use uptimerobot.com configured to monitor our services every few minutes, and keep us informed of any outages. We will then email all affected customers. Alternatively, customers can check our private status page on uptimerobot.com.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Role-based access control
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials
Information security policies and processes
Cyber Essentials. Weekly review process.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All software components are closely tracked throughout their lifetime, and changes are assessed for any potential security impact. We implement strict checksums to ensure that the system has not been tampered with or corrupted. Our processes provide a full audit trail on any changes made, with a guarantee that no unauthorised modifications have taken place.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our vulnerability management process involves prioritising vulnerabilities based on their severity and exploitability and deploying patches to our services promptly. We receive information about potential threats from a variety of sources, including vulnerability databases, security advisories, and industry news.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We use a range of tools and techniques to identify potential compromises, including intrusion detection systems, log analysis, and vulnerability scans. When a potential compromise is identified, we take immediate action to respond to the incident. This includes investigating the issue, containing any potential damage, and restoring services as quickly as possible.
Our response times to incidents depend on the severity of the incident, but we aim to respond to all incidents as quickly as possible. Our response times are guided by our service level agreement, which ensures that we respond to incidents in a timely and efficient manner.
Incident management type
Supplier-defined controls
Incident management approach
We have pre-defined procedures for common events, such as service disruptions or data breaches. Users can report incidents through our online ticketing system or by phone, and our support team will respond promptly to assess the situation.
In the event of an incident, we provide incident reports to affected parties to communicate what happened and what steps we took to resolve the issue. We also conduct post-incident reviews to identify areas for improvement in our incident management processes.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery

Fighting climate change

Payment Kiosks encourages and supports work-from-home as a way to reduce emissions from commuting and other work-related travel. This not only reduces the company's carbon footprint but also supports a healthier work-life balance for employees.

Covid-19 recovery

MACCS 3 allows contact-free rent collection, and remote payment by traders, including by Direct Debit. Market Officers can work remotely to collect rent and communicate effectively without needing face-to-face contact with traders. This not only allows for safer and more accessible payment options for vulnerable staff and traders, but also ensures equal opportunities for people with disabilities.

Pricing

Price
£3,900 a licence a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Includes full access to the system for 30 days.
Full MACCS 3 setup includes purchase of PK supplied Android tablets for the marketplace collection software MACCS 3 MOBILE. For the free trial, an Android phone-app can be used to test this feature.
Link to free trial
https://paymentkiosks.co.uk/maccs3/new-account

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tom.quarry@paymentkiosks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.