Atlassian Consultancy from BDQ
Atlassian Consultancy from BDQ, an Atlassian Solution Partner, provides flexible consultancy and support for Atlassian's Jira Software, Jira Service Management and Confluence products, delivering ITSM, Agile, DevOps and Work Management Collaboration projects.
Fixed Price Projects, T&M or Annual banks of Enhancement Hours lets you get the support you need.
Features
- Keep your cloud platforms up-to-date with business changes
- Consultancy on the product editions, modules and add-ons you need
- Best practice and usage guidelines to aid adoption
- Training courses and bespoke training available
- Implementation and configuration services, including migration
- Business change and integration services
- Custom add-ons development
- Upgrade and Health-check engagements
- Workflow, automation and reporting configuration
Benefits
- Expert resources for your business change
- Don't pay for more time than you need
- All work, documentation and communication managed transparently via web portal
- A dedicated Jira/Asana instance to manage our work together
- Fixed-price projects or T&M work billed in quarter hour intervals
- Annual banks of Enhancement Hours available
Pricing
£160 a unit an hour
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
3 4 0 4 2 7 1 5 6 9 5 7 7 7 1
Contact
BDQ
Dominic Bush
Telephone: +44 (0)844 8265 236
Email: enquiries@bdq.cloud
Planning
- Planning service
- Yes
- How the planning service works
-
As an Atlassian Solution Partner we work with the customer to understand their requirements and deliver these goals following best practice and agile principles. We provide web demos, workshops and training where necessary to help the customer make an informed choice regarding their implementation.
We use cloud-based collaboration and work managment solutions to manage delivery projects, working transparently with you, the customer, so responsibilities and scope are clear at all times. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Atlassian products and third-party plugins
- Jira, Confluence, Jira Service Management, Bitbucket etc.
- Zephyr test management products
Training
- Training service provided
- Yes
- How the training service works
- BDQ provides training services for our products. For more information please see our other service offerings.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- Atlassian products and third-party plugins
- Jira, Confluence, Jira Service Management, Bitbucket etc.
- Zephyr test management products
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We can migrate, configure and help your users adopt the Atlassian products from a variety of different source systems.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Atlassian products and third-party plugins
- Jira, Confluence, Jira Service Management, Bitbucket etc.
- Zephyr test management products
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
As part of the implementation we have both QA and UAT processes. BDQ QA the solution to ensure that it will support any specific requirements that have been configured, before submitting to the Customer for UAT.
We use cloud-based collaboration and work managment solutions to manage delivery projects, working transparently with you, the customer, so responsibilities and scope are clear at all times.
Security testing
- Security services
- Yes
- Security services type
- Other
- Other security services
-
- Permissions audit
- Implementing permissions schemes based on user requirements
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by a third-party organisation
- How the support service works
-
Atlassian Support from BDQ - an Atlassian Solution Partner - provides flexible consultancy and support for Atlassian's Jira Software, Jira Service Management and Confluence products. It's like having a virtual Atlassian Certified administrator available.
Fixed Price Projects, T&M or Annual banks of Enhancement Hours gives you the solution you need.
Service scope
- Service constraints
- Support is normally offered remotely, however BDQ are happy to discuss your requirement, by arrangement
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Monday - Friday 9am - 5pm, excluding UK Public Holidays. Our response time is between 4 hours and 2 days depending on the severity of the issue. Out of hours support is available at additional cost.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Web chat support is available via Microsoft Teams or Zoom.
- Web chat accessibility testing
- None.
- Support levels
- We provide on-demand support to customers requiring assistance, via Cloud Support Engineers and Technical Account Managers. Please see our pricing document for more detail about the costs associated with our different levels of support.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Atlassian
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
Fighting climate changeFighting climate change
Effective stewardship of the environment
At BDQ, we recognize that the fight against climate change is not just a global challenge but a fundamental responsibility. Our commitment to effective stewardship of the environment is at the core of our operations. As a forward-thinking company specializing in cloud solutions, we enable our clients to significantly reduce their carbon footprint. By facilitating remote collaboration, we help minimize the need for travel, leading to a decrease in greenhouse gas emissions. Our services also allow businesses to transition away from energy-intensive on-site computer rooms, further reducing their environmental impact.
We believe that technology can and should be a force for good. Through our innovative cloud-based services, BDQ is dedicated to providing solutions that not only enhance business efficiency but also contribute positively to the environment. We are proud to empower our clients to meet their sustainability goals, fostering a culture of conscious computing and responsible business practices.
In our journey towards a greener future, we pledge to continuously explore new ways to deliver our services in the most eco-friendly manner possible. BDQ is not just a company; it's a community of like-minded individuals committed to making a difference in the world. Together, we are fighting climate change through effective stewardship of the environment. This is our promise, our mission, and our contribution to a sustainable planet.
Pricing
- Price
- £160 a unit an hour
- Discount for educational organisations
- No