CLOUD9 BUSINESS SERVICES LIMITED

Digital Transformation - Microsoft 365 User Adoption / Change Management

Our service encompasses business consultancy and training for Microsoft Teams and associated Microsoft 365 applications, whether part of a digital transformation initiative, a migration to Microsoft Teams, or simply optimising existing Teams usage, our User Adoption / Change Management programme tailors a personalised strategy for your organisation.

Features

• User Adoption for Microsoft 365
• Workforce analysis
• Bespoke Microsoft 365 Training plans and content
• Bespoke Comms Plans and content
• Ongoing discovery and consultancy
• Flexible to individual needs and budgets
• Change Management for Microsoft 365
• Training needs analysis
• Change Impact Assessments
• Stakeholder engagement

Benefits

• Enhanced Productivity; empower employees to use technology effectively
• Maximised ROI; fully utilise available tools and features
• Reduced resistance to change; embrace change leading to smoother transitions
• Improved User Satisfaction; feel confident and engaged, contribute more positively
• Risk Mitigation; inadequate adoption can lead to operational disruptions
• Strategic Alignment; support business strategies and drive desired outcomes
• Upskilled / trained staff
• User Adoption / Change Management for Microsoft 365

£650 to £950 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at zoe.oneill@cloud9bs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

341110490165518

Contact

Zoe O'Neill
01442979910
zoe.oneill@cloud9bs.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our Microsoft 365 user adoption programme includes a series of discovery sessions. These sessions set the foundation for the project by clarifying its purpose, defining boundaries, and informing subsequent planning and execution. To start we would meet with the senior leadership team to understand, define and agree the overall strategic objectives of the project.; ; The next step is our discovery workshops with end users. Our discovery workshops are designed to allow our team of consultants to understand how teams/departments currently work and communicate, what other applications, tools and devices are available and in use and how best we can support them during the change process. Data gathered from discovery workshops is reviewed by our team of consultants and a summary of high-level findings are presented to the senior leadership team, providing recommendations on how to manage change and deliver successful user adoption of Microsoft 365. The agreed findings are then used to design the MS365 user adoption strategy, tailored to your organisation and aligned to the overall strategic objectives.; ; Our user adoption programme would typically consider onboarding key stakeholders, grouping users, identifying potential champions, building a comms plan, and designing a training plan, taking into consideration required training materials.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft 365
  • Microsoft Teams
  • Microsoft Planner
  • Microsoft OneNote
  • Microsoft Teams Meetings
  • Microsoft OneDrive
  • Microsoft Sharepoint
  • Microsoft Outlook
  • Microsoft Loop
  • Microsoft CoPilot

Training

• Training service provided: Yes
• How the training service works: One of the most important stages of introducing any new software into a business is the end-user experience. We believe for organisations to obtain the maximum benefit and return on investment, users need to have both the knowledge of the features available and be able to use those features effectively. Our service includes tailored training for Microsoft 365 usage. We will work with you to provide a bespoke training programme to help your people feel confident when using Microsoft 365. We tailor our training to your organisation, using real life demonstrations, allowing attendees to put their learning into practice straight away. As part of our training package we can provide customised training materials, such as user guides and bespoke training videos, providing ongoing support for end users. ; ; In addition to our training, we can also provide Go Live support, in the form of on-site floor walking, virtual drop in sessions for Q&A, a dedicated Teams Channel shared with our team of consultants, to help with those initial questions that inevitably come up when rolling out a new technology, helping to ensure a smooth Go Live experience for end users and ultimately improving the overall user adoption of Microsoft 365.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft 365
  • Microsoft Teams
  • Microsoft CoPilot
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft OneDrive
  • Microsoft Loop
  • Microsoft Planner
  • Microsoft Bookings
  • Microsoft Meetings

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our service encompasses business consultancy and training for Microsoft 365 (MS365) applications including Microsoft Teams, whether part of a digital transformation initiative, a migration to MS365, or simply optimising existing MS365 usage, our User Adoption programme tailors a personalised strategy for your organisation. ; ; Our User Adoption programme identifies four key project phases; Discovery, Planning, Delivery & Go Live and Maintain & Evolve. This includes pre-training discovery sessions to understand your requirements, allowing us to tailor our programme to meet your organisational needs. We will then build a bespoke training programme to help your people feel confident when using Microsoft Teams, tailoring to your organisation needs, using real life demonstrations, which allows attendees to put their learning into practice straight away. Customised training materials, such as user guides and videos, as well as go live support and virtual floor walking, during those crucial go live days can also be provided. We can also support you with an internal communications plan, to help successfully manage change within your organisation. Technology doesn’t stand still, updates and changes continuously roll out, new features become available, new joiners start, our programme can include ongoing learning support, to address any continual development that may be required.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft 365
  • Microsoft Teams
  • Microsoft CoPilot
  • Microsoft Bookings
  • Microsoft Planner
  • Microsoft Meetings
  • Microsoft One Drive
  • Microsoft Sharepoint
  • Microsoft Loop
  • Microsoft Outlook

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Success criteria is agreed at the beginning of a training programme, along with the learning objectives. Training feedback is gathered via a feedback form using Microsoft Forms. ; Feedback provided at the end of a training session is valuable, however, this is more related to the delivery of the session rather than assessing how well learning objectives have been met. Therefore, our team will provide a feedback form designed to distribute to attendees approximately one week after the delivery of the training. Cloud9 Business Services believe that a delay between training and feedback, allows individuals to provide more effective valuation on what they have learned and how they have managed to apply this to their job roles. ; The feedback is reviewed by our team, together with you, to identify any areas that may need to be followed up, for example, additional supporting documentation, drop-in sessions or additional training sessions.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Technology requirements evolve over time, Microsoft are continuously updating and rolling out new features. As your organisation grows, new challenges emerge, and business processes change. We believe that maintaining and evolving technology post-installation ensures resilience, security, user satisfaction, and long-term success of a technology investment. Our process ensures that the technology remains aligned with your current needs. By adapting and evolving, you can address emerging issues and seize new opportunities. ; This is achieved via consultancy days, ongoing discovery, SLT strategy meetings and addressing "secondary" areas that were not addressed in the original project. ; In addition, we offer the option of a dedicated teams channel to allow end users, champions or IT departments to ask our experienced team for advice or assistance with user queries.; We do not offer technical support in the traditional sense, technical issues / faults remain with your technology partner.

Service scope

• Service constraints: Our project methodology embraces a people and technology approach. We are providing user adoption and training and are not MS 365 architects / engineers. Any policy or technical requirements and changes are the responsibility of the client and/or their technology provider.; ; Some training courses are only available as remote sessions due to the location of our trainers.

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: At Cloud9 Business Services, we provide end-user support for MS 365, focusing on user training and addressing their questions. This is achieved via:; Dedicated MS Teams Channel:; • We maintain a dedicated channel within the Cloud9 Business Services MS Teams tenant.; • Users, champions, or IT staff can post their queries in the conversation tab, seeking assistance.; Documentation and Training Materials:; • Quick reference guides and videos from the initial project or to directly address a query are accessible through this channel.; Timely Acknowledgment:; • When a request is submitted, our trainer or consultant ensures a prompt acknowledgment within 3 working days.; • We value your time and prioritise responsiveness.; Transparent Pricing:; • Our pricing model is straightforward: time is monitored and charged at a standard daily rate.; • No hidden fees or complexities.; Agreed-Upon Time and Priority:; • Before commencing any work, we align with you on the amount of time needed and the priority of requests.; • This ensures mutual understanding and a smooth collaboration.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Advancing Sustainability Through Cloud-Based Solutions ; ; Cloud-based solutions play a pivotal role in curbing carbon emissions within the IT sector. By harnessing ultra-efficient data centres powered by renewable energy, cloud service providers contribute to a greener digital landscape. Additionally, the surge in hybrid and remote work arrangements has the potential to conserve energy and reduce emissions, positively impacting individual carbon footprints. ; ; At Cloud9 Business Services, we actively combat climate change by promoting remotely held discovery workshops and training sessions. By doing so, we minimise our own carbon footprint and potentially our attendees too. ; ; Our comprehensive services empower clients to embark on digital transformation projects, enabling flexible and remote work solutions. Here’s how we make a difference: ; ; User Adoption Program: ; ; We facilitate collaborative work in remote environments through tools like MS Teams and SharePoint. Users learn to leverage these platforms effectively, enhancing productivity and teamwork. ; ; Contact Centre Consultancy: ; ; Organisations can extract maximum value from their contact centre solutions, including in a remote work setting. Our consultancy ensures seamless customer interactions and efficient operations. ; ; Agility for Changing Markets: ; ; In today’s collaborative and hybrid work landscape, adaptability is key. Our services empower users to work efficiently and collaboratively from any location. ; ; Together, we help drive sustainability, foster innovation, and champion a greener future for businesses and individuals alike.

  Covid-19 recovery

  Accelerating COVID-19 Recovery with MS365 Training ; ; Our services play a crucial role in aiding COVID-19 recovery by equipping businesses with the necessary tools. Here’s how we contribute: ; ; Future-Proofing Businesses: ; ; We provide training and consultancy services that empower organisations to adapt swiftly. By future-proofing their operations, businesses can navigate uncertainties effectively. ; ; Digital Transformation for Resilience: ; ; Our digital transformation services enable seamless operations in the face of disruptions. Organisations continue to function with flexible and remote work solutions. ; ; For instance, our MS Teams Voice migration facilitates communication from remote locations or within hybrid work environments. ; ; User Adoption Program: ; ; In a remote setting, collaboration is key. Our program encourages collaborative work using MS Teams and SharePoint. Users become proficient in these tools, enhancing productivity. ; ; Optimising Contact Centres: ; ; Even in remote work scenarios, organisations can extract maximum value from their contact centre solutions. Our Contact Centre consultancy ensures efficient customer interactions. ; ; Agility Amid Market Changes: ; ; The collaborative and hybrid working landscape demands agility. Our services empower organisations to respond swiftly to market conditions, staying competitive. ; ; Together, we help pave the way for resilient recovery and sustainable growth.

  Tackling economic inequality

  Empowering Economic Equality Through Microsoft 365 Training and User Adoption ; ; At our organisation, we recognise that economic inequality can be addressed through strategic training. Here’s how our Microsoft 365 training services contribute: ; ; Small Business Growth and Development: ; ; We provide training and consultancy services specifically tailored for small businesses. By enhancing their skills and knowledge, we empower them to grow and thrive. ; ; Small businesses play a vital role in local economies, and our support ensures their continued success. ; ; Skills Gap Bridging: ; ; Our training services focus on addressing skills gaps within organisations. By upskilling employees, we enhance productivity and enable businesses to remain competitive. ; ; When employees are well-trained, they contribute more effectively to their organisation’s success. ; ; Individual Career Advancement: ; ; Investing in training is an investment in oneself. For individuals, it means improved skill sets and career growth. ; ; Whether it’s mastering Microsoft 365 tools or developing soft skills, training opens doors to new opportunities. ; ; In summary, our Microsoft 365 training programs foster economic equality by empowering businesses and individuals alike.

  Equal opportunity

  Promoting Equal Opportunities Through Microsoft 365 Training ; ; Our training courses play a pivotal role in fostering equal opportunities. Here’s how: ; ; Skill Development and Role Understanding: ; ; We empower individuals to develop new skills and gain a deeper understanding of their roles. ; ; Enhanced performance opens doors to growth and advancement. ; ; Accessibility-Centric Approach: ; ; Our training materials are crafted with accessibility in mind. ; ; For those with visual impairments, our training can incorporate features like keyboard shortcuts and present content with large mouse pointers and fonts. ; ; Together, we create an inclusive learning environment that allows everyone a fair chance to thrive.

  Wellbeing

  Boosting Wellbeing Through Microsoft 365 Training and User Adoption ; ; At our core, we are passionate about empowering organisations to thrive. Recognising that your people are the backbone of any organisation, we emphasise the importance of training. Here’s how our Microsoft 365 training contributes to overall wellbeing: ; ; Skill Enhancement for Individuals: ; ; Our training programs equip individuals with the knowledge and tools they need to excel. When employees feel competent and confident, their overall wellbeing improves. ; ; Whether it’s mastering Microsoft Teams, enhancing collaboration in SharePoint, or streamlining tasks in Outlook, training positively impacts daily work life. ; ; Strengthening Organisational Health: ; ; A well-trained workforce translates to a healthier organisation. By addressing skill gaps and fostering digital literacy, we enhance business wellbeing. ; ; Organisations that invest in training create a positive work environment, reduce stress, and promote employee satisfaction. ; ; Holistic Approach to Success: ; ; Our training extends beyond technical skills. We emphasise soft skills, stress management, and work-life balance. ; ; When individuals thrive, the entire organisation benefits, leading to sustained success. ; ; Together, we help champion a culture of learning, resilience, and wellbeing within your organisation.

Pricing

• Price: £650 to £950 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at zoe.oneill@cloud9bs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.