KERV DIGITAL LIMITED
Digital Support Services (Infrastructure, Platform & User)
Kerv Digital provides specialist Microsoft Cloud support and continuous improvement through an award‑winning DevOps practice. We deliver end‑to‑end automation, manage live operations for over 20 global organisations, and support more than 25 million daily transactions. Our service ensures secure, scalable, high‑performance cloud environments that continually evolve to meet customer needs.
Features
- Continuous delivery and improvement driven by expert cross‑functional DevOps teams.
- 24×7×365 incident response and software defect resolution for live services.
- Flexible support across Cloud, Service Management, Software and Microsoft D365.
- Modular “pick‑and‑mix” model enabling fully tailored service combinations.
- Secure managed services using automated Infrastructure‑as‑Code engineering practices.
- Multiple SLA tiers configurable to specific operational and compliance needs.
- Monthly KPI reporting supported by quarterly service improvement review sessions.
- Automated release pipelines with quality gates ensuring reliable, repeatable deployments.
- ITIL‑aligned operations delivered by accredited Microsoft cloud specialists.
- Award‑winning DevOps capability underpinning high‑performance cloud service delivery.
Benefits
- Reduces support costs through automated, streamlined release and deployment processes.
- Strengthens security with accredited ISO‑aligned service management practices.
- Accelerates issue resolution by handling Microsoft escalations end‑to‑end.
- Lowers cloud spend through continuous optimisation and resource efficiency monitoring.
- Improves workflow efficiency with simple multi‑channel case management options.
- Expands team capability via direct access to cloud support specialists.
- Protects service continuity by identifying and reducing technical debt early.
- Enhances reliability with rapid response to critical production incidents.
- Improves service stability through proactive monitoring and early issue detection.
- Increases operational confidence with clear, measurable SLA performance commitments.
Architecture roles
Business architect
| £400.00 |
£267.00 |
| £450.00 |
£300.00 |
| £650.00 |
£433.00 |
| £1,250.00 |
£833.00 |
Data architect
| £800.00 |
£533.00 |
| £1,200.00 |
£800.00 |
| £1,650.00 |
£1,100.00 |
Enterprise architect
| £900.00 |
£600.00 |
| £1,200.00 |
£800.00 |
| £1,400.00 |
£933.00 |
| £1,650.00 |
£1,100.00 |
Network architect
| £450.00 |
£300.00 |
| £1,000.00 |
£667.00 |
| £1,400.00 |
£966.00 |
Security architect
| £900.00 |
£600.00 |
| £1,200.00 |
£800.00 |
| £1,400.00 |
£933.00 |
Solution architect
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,200.00 |
£800.00 |
| £1,400.00 |
£933.00 |
| £1,650.00 |
£1,100.00 |
Technical architect
| £450.00 |
£300.00 |
| £750.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£667.00 |
| £1,400.00 |
£933.00 |
Chief digital and data roles
Chief data officer
| £1,800.00 |
£1,200.00 |
Chief information security officer
| £1,800.00 |
£1,200.00 |
Chief technology officer
| £1,800.00 |
£1,200.00 |
Cyber security roles
Cyber security audit and assurance
| £1,400.00 |
£933.00 |
| £1,650.00 |
£1,100.00 |
Cyber security governance and risk management
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,200.00 |
£800.00 |
Cyber security monitoring
| £450.00 |
£300.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£667.00 |
Cyber security incident response
| £450.00 |
£300.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£667.00 |
Cyber security vulnerability management
| £450.00 |
£300.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£667.00 |
Cyber security digital forensics
| £900.00 |
£600.00 |
| £1,200.00 |
£800.00 |
| £1,400.00 |
£933.00 |
Cyber security testing
| £900.00 |
£667.00 |
| £1,000.00 |
£667.00 |
| £1,400.00 |
£933.00 |
Cyber security secure design
| £900.00 |
£600.00 |
| £1,200.00 |
£800.00 |
| £1,400.00 |
£933.00 |
Data roles
Analytics engineer
| £500.00 |
£333.00 |
| £900.00 |
£600.00 |
| £1,200.00 |
£800.00 |
| £1,400.00 |
£933.00 |
| £1,650.00 |
£1,100.00 |
Data analyst
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,200.00 |
£800.00 |
| £1,400.00 |
£933.00 |
Data engineer
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,200.00 |
£800.00 |
| £1,400.00 |
£933.00 |
Data ethicist
| £1,400.00 |
£933.00 |
| £1,400.00 |
£933.00 |
Data governance manager
| £1,000.00 |
£667.00 |
| £1,400.00 |
£933.00 |
| £1,800.00 |
£1,200.00 |
Data scientist
| £500.00 |
£333.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,200.00 |
£800.00 |
| £1,400.00 |
£933.00 |
| £1,650.00 |
£1,100.00 |
Machine learning engineer
| £1,400.00 |
£933.00 |
| £1,650.00 |
£1,100.00 |
Performance analyst
| £400.00 |
£267.00 |
| £450.00 |
£300.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£667.00 |
| £1,400.00 |
£933.00 |
IT operations roles
Application operations engineer
| £450.00 |
£300.00 |
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,250.00 |
£833.00 |
Business relationship manager
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
Change and release manager
| £450.00 |
£300.00 |
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
Command and control centre manager
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,400.00 |
£933.00 |
End user computing engineer
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,250.00 |
£833.00 |
| £1,800.00 |
£1,200.00 |
IT service manager
| £450.00 |
£300.00 |
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
| £1,250.00 |
£833.00 |
Incident manager
| £1,250.00 |
£833.00 |
| £1,800.00 |
£1,200.00 |
Infrastructure engineer
| £450.00 |
£300.00 |
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,250.00 |
£833.00 |
Infrastructure operations engineer
| £450.00 |
£300.00 |
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,250.00 |
£833.00 |
Problem manager
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
Service desk manager
| £450.00 |
£300.00 |
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
Service transition manager
| £650.00 |
£433.00 |
| £650.00 |
£433.00 |
| £900.00 |
£600.00 |
| £1,250.00 |
£833.00 |
Product and delivery roles
Business analyst
| £400.00 |
£267.00 |
| £450.00 |
£300.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,250.00 |
£833.00 |
| £1,800.00 |
£1,200.00 |
Delivery manager
| £400.00 |
£267.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£667.00 |
| £1,400.00 |
£933.00 |
Digital portfolio manager
| £900.00 |
£600.00 |
| £1,000.00 |
£667.00 |
| £1,400.00 |
£933.00 |
| £1,800.00 |
£1,200.00 |
Product manager
| £400.00 |
£267.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£667.00 |
| £1,400.00 |
£933.00 |
| £1,800.00 |
£1,200.00 |
Programme delivery manager
| £1,800.00 |
£1,200.00 |
Service owner
| £1,800.00 |
£1,200.00 |
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,250.00 |
£833.00 |
Test engineer
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,250.00 |
£833.00 |
Test manager
| £1,400.00 |
£933.00 |
| £1,800.00 |
£1,200.00 |
Software development roles
Development operations (DevOps) engineer
| £400.00 |
£267.00 |
| £450.00 |
£300.00 |
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £900.00 |
£600.00 |
| £1,250.00 |
£833.00 |
| £1,250.00 |
£833.00 |
Frontend developer
| £400.00 |
£267.00 |
| £450.00 |
£300.00 |
| £900.00 |
£600.00 |
| £1,250.00 |
£833.00 |
| £1,400.00 |
£933.00 |
| £1,800.00 |
£1,200.00 |
Software developer
| £400.00 |
£267.00 |
| £450.00 |
£300.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £900.00 |
£600.00 |
| £1,250.00 |
£833.00 |
| £1,250.00 |
£833.00 |
| £1,800.00 |
£1,200.00 |
| £1,800.00 |
£1,200.00 |
User-centred design roles
Accessibility specialist
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,250.00 |
£833.00 |
Content designer
| £400.00 |
£267.00 |
| £450.00 |
£300.00 |
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,250.00 |
£833.00 |
Content strategist
| £900.00 |
£600.00 |
Graphic designer
| £400.00 |
£267.00 |
| £450.00 |
£300.00 |
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,250.00 |
£833.00 |
Interaction designer
| £400.00 |
£267.00 |
| £450.00 |
£300.00 |
| £650.00 |
£433.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
Service designer
| £400.00 |
£267.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£667.00 |
| £1,400.00 |
£933.00 |
| £1,800.00 |
£1,200.00 |
Technical writer
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
User researcher
| £400.00 |
£267.00 |
| £450.00 |
£300.00 |
| £800.00 |
£533.00 |
| £900.00 |
£600.00 |
| £1,250.00 |
£833.00 |
| £1,800.00 |
£1,200.00 |
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
Yes
-
Who accredited the ISO/IEC 27001
-
NQA
-
ISO/IEC 27001 accreditation date
-
Friday 4 October 2024
-
What the ISO/IEC 27001 doesn’t cover
-
A 8.30 Outsources development
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
Who accredited the ISO 9001 certification
-
NQA
-
ISO 9001 accreditation date
-
Friday 4 October 2024
-
What the ISO 9001 doesn’t cover
-
N/A
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Please provide your Cyber Essentials Certificate Number
-
2fbdbdf0-e870-4fbe-aa2d-7662ec986a6d
-
Cyber essentials plus
-
Yes
-
Please provide your Cyber Essentials Plus Certificate Number
-
700337e5-63af-42f0-bb4c-577dcad1c30b
-
Other security certifications
-
No
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
-
Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
-
Working conditions which promote an inclusive working environment and promote retention and progression
Service documents
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