True Digital

Umbraco Heartcore website support

Supporting and optimising websites using Umbraco Heartcore, and creating headless composable digital experience platforms to answer our clients bespoke requirements.

Features

• Cross Device / Browser testing
• Content Migration
• Wireframing and component design
• Technical SEO implementation
• Re-usable components and easily adopted Content Administration
• Composable Digital experience platform
• Integration with 3rd party tools
• Responsive Umbraco web design

Benefits

• Easily add new features and 3rd party tooling
• Easy administration of content
• Highly performant and scalable platform
• Carbon neutral hosting
• Hand selected tooling based upon user requirements
• Umbraco Contributing Platinum Partnership
• 4 Umbraco MVPs and input to the Umbraco Community
• Umbraco CMS hosting on Microsoft Azure
• Agile Umbraco Development

£700 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tim.Jones@truedigital.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

341632336123417

Contact

Tim Jones
01179277750
Tim.Jones@truedigital.co.uk

Planning

• Planning service: Yes
• How the planning service works: As part of our Design and develop phases we plan the implementation through tasks that are typically Develop; Environment set-up; Sprint planning; Development sprints; Demos/feedback; Content migration User stories; Sitemap; Wireframes; Component design; Remote user testing; Draft acceptance criteria; Analytics spec; Test cases; Tech planning
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Umbraco Heartcore website support

Training

• Training service provided: Yes
• How the training service works: A combination of onsite, online or documented training, but all made as per customer requirements
• Training is tied to specific services: Yes
• Services the training service works with:
  • Umbraco Cloud
  • Umbraco CMS
  • Umbraco Heartcore

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: There are many import tools that allow migration to be very easy
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Typically we provide test plans that incorporate, performance, user acceptance, security, vulnerability and accessibility testing among others, and each test plan is agreed with the customer during the onboarding process

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Umbraco Cloud, Umbraco Heartcore and the Umbraco CMS

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Normal business hours are 9-5:30pm within the working week. 24/7 support is available on request otherwise work towards a best endeavours for out of hours support. Our typical response is within 2 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Two main types of support: Technical Support & Maintenance; and Flexible support and Optimisation.; Technical Support & Maintenance is ensuring code quality and high performance through perfective tasks and fixing code defects on an iterative basis. ​Team includes Development, QA, Project & Account Management. Has 3 levels:; 1. Responsive Support only - starting at £2,542 p/m; 2. Responsive + Health-checking starting at £2,542 + £708; 3.Responsive + Health-checking + Maintenance Cycles starting at £2,452 + £708 + £4,328; All aspects of these levels can be increased to accommodate quantity of sites.; Flexible Support and Optimisation is a fixed budget to be utilised against a flexible scope to identify and deliver a roadmap of new and optimisation opportunities. ​Team is any, decided upon either upfront as a fixed retained team, or adhoc as burn down from a fixed budget.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft, Umbraco, AWS

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  All our hosted solutions are based on the carbon neutral Azure platform. In addition, Umbraco and Optimizely platforms offer some of the most code, and therefore energy, efficient solutions in the world. This can significantly reduce carbon usage for your digital estate, helping along the path to Net Zero.

  Covid-19 recovery

  During the Covid-19 Pandemic we saw a significant acceleration in adoption of online services from commerce to socialising and almost everything in-between.; Our provision of digital platforms and digital platform support enabled our clients to thrive in this situation and continues to aide recovery in a post-pandemic world.; Economically, our commerce platforms allow our clients to sell beyond geographic reach which in turn is driving their recovery and the wider economy.; Our digital platforms support growth and reach online of all kinds, building communities and allowing businesses to find leads on a wider basis as well as allowing NFP organisations to communicate and administrate with ease.; Furthermore, our focus on scalable cloud solutions means we are building for the future and enabling scale within our clients' organisations.

  Tackling economic inequality

  Remote selling - whether that be direct selling through ecom platforms, or lead generation/awareness driving through other digital platforms - by definition allows organisations to reach beyond their previous restrictions. This can be geographic, socio-economic or other. The provision of stable, scalable and high-performing digital platforms is a significant enabler in the success of this remote selling and in-turn, tackles factors of economic inequality.; Our solutions, built on the principles of User-Centred Design and built using scalable web technology, offer high performing digital platforms, offering the best to organisations that want, and need, to reach beyond their previous limits.

  Equal opportunity

  We regularly participate in several schemes to help give young people from more diverse and lower socio-economic backgrounds opportunities to gain an understanding of marketing, advertising and more broadly the digital technology sector. We believe in the importance of investing in the next generation of talent and broadening access for all and to encourage people to fulfil their potential. We’ve paired with schools to deliver this through BIMA (British Interactive Media Association) as part of their ‘BIMA Digital Day’ scheme, and the IPA through their ‘Advertising Unlocked’ programme.

  Wellbeing

  As a business, true believes in the value of healthy employees, both from the mental health and physical well-being perspective, but also the opportunity to encourage a modal shift to more sustainable and healthier active travel.; As such, as part of our wider employee benefits package, we offer a programme called Active Teams to all our employees. Active Teams promotes the value of a healthy body helping to create a healthy mind. It offers a range of activities and events, and the tracking and gamification of employee’s activities with monthly challenges and team events, from walking, to cold water swimming to roller skating.; This programme operates in conjunction with our employee private health insurance benefit delivered through Vitality, which rewards active and healthy lifestyles with added scheme benefits.; We also operate a cycle to work scheme and have for the past 4 years worked with sustainable transport charity; Sustrans, supporting them with their digital strategy and approach.

Pricing

• Price: £700 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tim.Jones@truedigital.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.