G7 Business Solutions Ltd

Unit4 ERP (UBW / Agresso) Technical Managed Service / Support

Customers will need a Unit4 on prem licence to utilise this service. Through our partner, QuickThink Cloud, G7 offer Unit4 ERP (UBW/Agresso) Managed Service for organisations that physically host their own Unit4 ERP system (on their own cloud or with a third-party cloud provider).

Features

• Proactive 24/7 Tailored Unit4 ERP and system monitoring
• Database and application performance tuning
• Secure office-based and / or remote working
• Manned Service Desk, internet portal and email
• Expert Unit4 ERP (UBW/Agresso) Technical Support
• Encrypted off-site backup solution
• Unlimited environment refreshes, restores, upgrades and updates
• Initial security / functionality audit
• System architecture, design and implementation
• Monthly SLA reports to review performance

Benefits

• Minimise in-house training and support costs
• Expert technical management of enterprise ERP system
• Total peace of mind regarding technical system support
• Technical resource no longer a bottle-neck
• Immediate access to cloud / Unit4 ERP experts
• Exceptional SLA's ensure fast, targeted support
• Lower total cost of ownership / support costs
• Security cleared staff for total confidence
• Continuous knowledge-share with in-house teams
• Can be integrated with G7 Application Managed Service

£3,500 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g7info@g7bs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

341713548261356

Contact

Julie Munt
01275 844650
g7info@g7bs.com

Planning

• Planning service: Yes
• How the planning service works: Our Cloud Consultants will assess the needs of the organisation and create structured proposals in terms of the necessary architecture, solution design, security and usability requirements of cloud hosted system or software. Pre-defined templates for various sectors can be used to optimise this process.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Cloud Infrastructure
  • ERP Systems
  • Unit4 ERP (UBW / Agresso)
  • Core IT Assets (Domain Controllers etc)
  • Citrix & Thin Client technologies
  • Global WAN networks
  • Off-site backup solutions
  • Disaster Recovery Solution (all platforms)
  • Unit4 FP&A
  • Global Resillience Strategies

Training

• Training service provided: Yes
• How the training service works: Technical Training is provided for the technical management of the Unit4 ERP (Agresso, UBW) software. It is a classroom-based workshop for system administrators that would like to better understand the Unit4 ERP Management Console and other technical areas of the Unit4 ERP software. This is only applicable to on premise solutions as access to the management console is not given with the Unit4 SaaS model
• Training is tied to specific services: Yes
• Services the training service works with: Unit4 ERP (UBW / Agresso)

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our tried and tested on-boarding / off-boarding process has already helped many organisations make the move into a 3rd party hosted solution, between or off the cloud. Using a methodology that allows for parallel work streams, our consultant-led cloud migrations are fully managed to allow organisations of all sizes migrate quickly and easily. Typical examples include ensuring there is full resilience during the process, disaster recovery requirements, data replication, etc.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Unit4 ERP / UBW / Agresso

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Utilising a number of industry standard bench-marking tools and scripts, we can provide assurances regarding the quality and performance of cloud-based and in-house systems. These tools produce management reports that are scrutinised by a team of professionals and also the customer. It includes quantitative data collected from key server / software metrics, as well as qualitative markers (from written reports and service desk analysis).

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We support Unit4 ERP (UBW / Agresso), Freshdesk and Citrix (and wider cloud-based software services such as Open Revenues and Biztalk as required).

Service scope

• Service constraints: There are no known constraints to our service. Support can be remote or on-site, with a host of channels available for our customers to contact us.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Usually within 30 minutes. Our contracted response time is 1 hour; it is the same at weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: The web chat supports any modern browser and has options such as text chat (for users that are hearing impaired), voice support (for visually impaired users) and screen share for users to be fully assisted by a support technician.
• Web chat accessibility testing: None as yet
• Support levels: We provide full managed service and standard technical support. Each of these service costs differ depending on the type of system that is being supported. All contracts include Technical Project Management, Account Management & Cloud Support as standard.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: QuickThink Cloud

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 17/10/2017
• What the ISO/IEC 27001 doesn’t cover: Complete coverage
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO 9001:2015

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  G7 aims are to reduce our footprint as much as possible within the options available to us. We have an Environmental policy that all staff sign up to and which is externally audited as part of our ISO 14001 commitment. We are in rented office space, but we recycle etc.as much as we can. We do not believe we have a large environmental footprint, however the hybrid policy of working from home or the office, seeks to give employees a more flexible approach and less reliance on unnecessary fossil fuels. We have minimised paper output and continue to do so. Our aim is to move more of our servers to the cloud where we are able to schedule them to not be in use continually and therefore, they are effectively switched off during non-working hours. Some employee’s car share and we encourage this where possible. ; G7 publish our ISO 14001 renewal confirmation on our website and our email footers.

  Covid-19 recovery

  G7 continued to offer all services through the Covid pandemic remotely and assisted many of our customers with the change of working in the office to working from home. Even now, many customers prefer to continue using the remote method of working. ; G7 now offer a hybrid of working in the office and at home for all employees, to help them better manage their work and home life balance. ; G7 carried out all appropriate Covid working conditions, when people came back into the office, including social distancing and rotation of staff

  Tackling economic inequality

  Full collaboration with our partners throughout the supply chain and during implementations.; All of the G7 consultants have access to Unit4 Community4U ensuring they are able to keep up to date and are encouraged to do so. This results in accreditations for both G7 and the individual. G7 positively encourage consultants to work together to broaden their own individual skill sets in 1-to-1 sessions, with further avenues of progression explored and encouraged, even where training is for indirect skills (i.e. Not necessarily Unit4 ERP based). G7 believe that additional indirect skill sets can widen and compliment an employee’s existing skill set, for their own development as well as for the company.

  Equal opportunity

  G7 aim to recruit locally for the Application Managed Service if we can, based on the skillset we require. However, we are a very specialist service-based organisation that is tied to one main software provider. We are always looking to recruit good people and we are prepared to interview such, based on personal recommendation from current staff. G7 are fortunate to have a good balance of male, female and cultural representation throughout. Any form of discrimination would not be tolerated.

  Wellbeing

  As well as a flexible work at home policy, G7 also offer all employees flexible hours and a private health scheme. ; Weekly team meetings are held to discuss any issues etc. G7 offer a flat management structure which allows quick and uncluttered access to senior management. ; Although environmentally we encourage at home working, we are unlikely to move to a completely working from home system as we wish to keep a balance of colleagues working together for additional knowledge transfer and their own social welfare.

Pricing

• Price: £3,500 a unit a year
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g7info@g7bs.com. Tell them what format you need. It will help if you say what assistive technology you use.