RPCuk Limited

RPC Support, Consultancy and Training

RPC offers support, training and consulting services to help manage all Oracle Primavera Cloud Applications such as P6 EPPM, Aconex, Oracle Primavera Cloud (OPC) and Unifier. This includes accompanying products such as Analytics.

We provide Strategic Consulting, Implementation, Configuration, Training, Administration, Data Management, Migration, Application Support and Integration services.

Features

• Access to Accredited Oracle Primavera Product Specialists
• Rapid response to support requests
• Ease of access through phone or email
• Flexible Subscription Service
• Provided by experienced practitioners
• Advice and Guidance when you want it
• System configuration design and assurance
• Certified pre-built and bespoke training
• Cloud service administration
• Integration design assurance

Benefits

• Will resolve any designing, building, managing and executing support requests
• Respond within minutes, giving peace of mind
• Instant response using your preferred method of communication
• Limited commitment so you pay for what you need
• Resolution from experts who understand user requirements
• Enhances Productivity and maximises the investment made
• Flexible support providing what you need, when you need it
• Rapid access to subject matter expertise

£1,500 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.woodbridge@rpc.uk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

341817971351848

Contact

Chris Woodbridge
+447730214417
chris.woodbridge@rpc.uk.com

Planning

• Planning service: Yes
• How the planning service works: RPCUK Ltd is a leading and long-standing Oracle partner. Since 1992 we have specialised in the primavera suite of software products and tool sets, including Oracle Cloud. We are dedicated to ensuring that you get the best outcomes from your investment which is why we have an enviable and long-standing partnership with Oracle to this day.; ; We are hugely experienced in implementing systems in the Oracle Cloud and our team comprises of experienced subject matter experts for Oracle Primavera solutions. Our planning process have been tried and tested over many successful implementations, over many years and with many customers.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Oracle Primavera P6 EPPM Cloud
  • Oracle Primavera Unifier Cloud
  • Oracle Primavera Aconex Cloud
  • Oracle Primavera Cloud (OPC)
  • Oracle Primavera Risk Analysis (PRA)

Training

• Training service provided: Yes
• How the training service works: RPC UK Limited provide detailed training and knowledge transfer for all of the software and services we provide. All of our support service staff are subject matter experts, specialising in the Oracle Primavera software and solutions to ensure the highest standard of knowledge transfer and training is provided to our customers.; ; Our training can be conducted either remotely, at the buyers location and/or on site using our custom built training facilities. As part of the training services we provide complimentary access to the software and solutions on which the buyers users are being trained using support training systems, standard materials and content.; ; Bespoke training is also avaialble based on the the buyers needs and solution.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Primavera P6 EPPM
  • Oracle Primavera Cloud (OPC)
  • Oracle Primavera Risk Analysis (PRA)
  • Oracle Primavera Unifier
  • Oracle Primavera Aconex

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: RPC UK Limited supports our buyers by provide tried and tested migration processes, tools and subject matter expertise to ensure a successful migration from any system to Oracle Primavera Cloud applications. Using our supported technology tools, industry standardised processes and Rapid Application Deployment methodologies we work seamlessly with Oracle to ensure buyers migrations are as effective and productive as possible, completed in the shortest amount of time.; ; Our support does not stop at the migration stage but continues through the early life adoption of the system, provided assurance to the buyer that the migration process does not terminate once the system is live but when the system is adopted.; ; Initial support is available for those clients needing to migrate their data into the Oracle Cloud environment. Once set up and in place, the RPC Support service is on call for solution resolution, configuration, technical activities. design activities and assurance, training and knowledge transfer, integration design assurance and Oracle Primavera advice and guidance on any end user queries.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Oracle Primavera P6 Enterprise Project Portfolio Management
  • Oracle Primavera P6 Professional Project Manager
  • Oracle Primavera Cloud (OPC)
  • Oracle Aconex
  • Oracle Primavera Unifier
  • Oracle Primavera Risk Analysis (PRA)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We attend to each support request and/or user requirement within the allotted time documented in the service description attached.; ; We also send out quality care satisfaction questionnaires to review and monitor feedback by customer. Any comments made are responded too and the information recorded and reviewed with each client.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: RPC UK Limited will provide ongoing support to organisations utilising any for the Oracle Primavera Cloud applications (Oracle Primavera P6 EPPM, Oracle Primavera Unifier, Oracle Primavera Cloud (OPC), Oracle Primavera Risk Analysis (PRA) and Oracle Primavera Aconex).; ; These applications do not have to be managed or purchased through, or by, RPC UK Limited and this service is avaialble to new and existing Oracle and/or RPC UK Limited customers.; ; RPC UK Limited provide support for solution resolution, configuration, technical activities. design activities and assurance, training and knowledge transfer, integration design assurance and Oracle Primavera advice and guidance on any end user queries. ; ; All of our support service staff are subject matter experts, specialising in the Oracle Primavera software and solutions to ensure the highest standard of support, services, knowledge transfer and training is provided to our customers.

Service scope

• Service constraints: RPC Support is limited to the Oracle Primavera cloud applications (Oracle Primavera P6 EPPM, Oracle Primavera Unifier, Oracle Primavera Cloud (OPC), Oracle Primavera Risk Analysis (PRA) and Oracle Primavera Aconex).

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Clients can contact our support service through email at anytime or phone during UK Office hours: (9:00am - 5:00pm) ; ; We respond to questions inside 30 minutes.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: To help communicate, diagnose and resolve our client requirements RPCuk uses a number of web chat tools and chooses the system most compatible to the problem and client at hand.; ; Our most commonly used tools include Yammer, Skype for Business, WebEx and Microsoft Teams
• Web chat accessibility testing: RPCuk has had up until now limited exposure with assistive technology. ; ; We have installed and used screen readers to engage with clients with limited impairment in the past and will always help and assist in anyway we can when called upon.
• Support levels: Our Oracle Primavera support is a Premium level service offering an instant response and flexibility of access to specialised product experts either both by phone and email.; ; Clients purchase an 8 hour block of time/tickets that they can call upon over a 12 month period gaining access to our resources for advice, consultancy, fixes, remote support and training.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  RPC have Implemented energy-efficient practices including working from home. We promote a culture of sustainability among employees.

  Covid-19 recovery

  We follow health guidelines, provide flexible work options, and support local businesses.

  Tackling economic inequality

  We pay fair wages, provide opportunities for skill development including graduate placements, and hire from diverse backgrounds. Our work from home option also allows us to offer opportunities to people from a diverse range of locations

  Equal opportunity

  Implemented non-discriminatory hiring practices, provide equal opportunities for advancement, and foster an inclusive work environment.

  Wellbeing

  We promote work-life balance, provide mental health resources, and create a safe and healthy work environment.

Pricing

• Price: £1,500 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.woodbridge@rpc.uk.com. Tell them what format you need. It will help if you say what assistive technology you use.