OPTIMO BUSINESS LIMITED
Optimo Business and Operational Foundations Consultancy: Agile, Cloud Based Service
Optimo’s Agile, Cloud based Business Foundations service delivers an objective and holistic consultancy approach. We apply appropriate systems and operational procedures to achieve scalable and improved services for new, basic and established organisations: Reimagining operations, validating issues, diagnosing potential problems, co-creating process change to bring about improvements for all users.
Features
- Mission and values setting; establishing value proposition for new organisations
- Agile, Prince 2, Scrum, Kanban, Lean, waterfall methodologies
- Consultants aligned to Lean and Six Sigma expertise
- Operating one-team EDI focused culture, quickly embedded into customer teams
- We co-create solutions, providing a solid legacy with knowledge transfer
- ''As-Is and To-Be'' processes optimised for business improvement and transformation
- We deliver a full implementation plan, with post-exit support
- Need and value established through process mapping techniques
- We identify and analyse waste in processes, establishing root causes
- People centred, user, customer focus: full stakeholder engagement and communications
Benefits
- Frees up customer time to focus on strategy, development, leadership
- A comparative, parametric, deterministic approach to achieve cost controls
- We provide budget controls
- Delivers Business Requirement Management and Target Operation Model Definition
- Provides analysis for existing processes; exposing gaps and deficiencies
- Provides forecasting, future performance and statistics reports and analytics
- Process analysis, Process implementation, System analysis
- We deliver a post implementation 12-week cost-free Health check Review
Pricing
£350.00 to £1,430.00 a unit a day
- Education pricing available
Service documents
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Framework
G-Cloud 14
Service ID
3 4 2 0 0 6 4 1 4 5 9 9 2 7 3
Contact
OPTIMO BUSINESS LIMITED
Victoria Leah Heward
Telephone: +44 (0)113 534 9114
Email: vicky@optimobusiness.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
Our team will evaluate a client’s needs by organising stakeholder workshops to ensure an alignment of the desired outcome to any existing solution, platform, technology, standard or constraint. We use an Agile delivery approach, aligned to the GDS service standard and Technology Code of Practice.
We evaluate Client’s needs by carrying out a full operational analysis, including requirements capture and readiness assessment of operational and technical products, solutions and systems within the organization to create a set of designs to meet cloud services which includes planning for:
• Definition of ready and Done
• Backlog management
• Cross-team dependency mapping
• Acceptance criteria
• Team capabilities and capacities
We engage with stakeholders to consider;
• Business functions that need to be supported
• If bespoke/customised software will be needed
These factors define planning and requirements while speeding adoption and deployments. We provide sprint planning session to form an agreement on user needs (drives everything) features and benefits and associated acceptance criteria. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
Our team will provide training on new processes or changes as a fundamental and will ensure all business process improvement, change management training is documented in various formats for consumption. In terms of technology and overall business considerations, we deliver a Train the Trainer service, delivering full knowledge transfer and upskilling services to client-side staff.
We provide mentoring and shadowing by our subject matter experts, development of Communities of Practice and knowledge repositories. Training covers;
Achieving effective Change Management and business improvement, Software as a Service (SaaS), Platform as a Service (PaaS). We will provide a full playbook and artefacts, using the product features and SaaS features and platforms for the engagement; ensuring a legacy after exit. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
We will assist the Client with our structured approach in the development of a business case for migrating to the Cloud or between Cloud services and for business change initiatives. We will assist with identifying the required resources and the scoping of the project, especially where projects will be complex.
We assist with business processes. We discover business process and application dependencies, provide contingencies for unplanned outages, and avoid limited functionality to systems while dependencies are addressed. Well embed new ways of working, ensures long-term user adoption. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Our team of specialists create processes and methods to ensure that the solution will perform well under all conditions and scenarios. We coach end users and clients to implement testing strategies or carry out the testing ourselves. We also provide a cost-free post-implementation (12-week) healthcheck to ensure quality and process are being delivered.
We cover all aspects of quality assurance and testing to ensure processes and products are ready for production or release and improve end user and customer experience.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- No, not applicable
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within 2-hour and response times are not different at weekends.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- No
- Support levels
-
We provide business and account manager support; to a broad range of technologies and business processes.
Our Specialists cover multiple services including, end user support. Our business experts are available remotely and in person where required. We deliver;
Support services for Technologies and Applications, with
SLA and KPI Service Performance Management
We provide Problem and Incident management and escalation
Industry best practice operations and toolsets.
Typically all support is provided as part of the cost of our Cloud service, rather than additional charges being levied. We work with client-side processes and policies, co-creating support and solutions
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
- Wellbeing
Fighting climate change
As a B Corp certified member organization, we are working to achieve net zero emissions by 2025 and are proud to be aligned to the Science Based Targets initiative.
We take action in accordance with science to combat climate change and its impacts. We follow the GHG Protocol in measuring our emissions, which includes Scope 1, 2, and 3 emissions.
We work with customers to make a positive change by working together to identify opportunities to improve people, processes, technology and information.
When all four of these areas within an organisation are functioning in the best way possible its leaders have more time to focus on the future. Ultimately, this enables innovation, sustainable growth, and increased impact for tackling climate change.
When setting our targets the emphasis is on deep emissions reductions and ensuring we set interim targets, as well as driving immediate action.
We create:
Climate transition plan (so that commitments result in action)
Just transition: we consider those impacted by our climate transition plan
Conducting scenario analysis (to understand the cascading impacts of the climate crisis on our business, our stakeholders, and our society)
We use a third-party verified GHG emissions inventory
Publicly disclosing progress on the climate transition plan annually
We deliver corporate social responsibility programs, carbon offset and charitable giving, whilst making sure our internal processes offer a 0% landfill policy and cardboard/packaging recycling system.
Remote Working is preferred: By facilitating this, we actively reduce our carbon footprint by minimising commuting and business travel. This has the dual benefit of enhancing work-life balance and reducing emissions associated with transport.
Minimising Business Travel: we limit in-person meetings and opt for virtual communication tools; reducing the need for travel and associated carbon emissions.
Carbon Offsetting: Wherever possible, we first aim to reduce our emissions before looking to offset.Equal opportunity
Our clients, supply chain, employees, associates, and resource pools reflect the diversity of the UK population, and of the people who use our services. We actively involve our diverse employees from different ethnic backgrounds/minorities, genders, disabilities and LGBTQ+ community in selection and retention panels/processes, therefore removing the potential for unconscious bias during the interview, search, selection, performance review and job promotion processes and increasing retention. Our hiring managers are all passionate about creating a diverse and inclusive workforce.
We will advertise our jobs on sites focused on diversity and inclusion. We use gender-neutral language in all advertising copy and promotional materials, to encourage diverse and inclusive applications.
We actively support/participate in enterprises focused on increasing the number of women in technology roles aiming to narrow the existing gender gap. Including mentoring female founders from a wide variety of industries.
We are an all-female-owned and managed business.
To ensure a balanced workforce, when recruiting new staff we:
• pay the living minimum wage as standard for all our employees.
• use anonymous/blind CV resumes, and objective criteria for evaluating candidates.
• provide training and education to our hiring managers and employees to raise awareness about unconscious bias and its impact on decision-making.
• conduct regular pay audits.
• use skill-based assessment tasks to encourage fairness.
• use structured interviews for recruitment and promotions to avoid unfair bias.
When it comes to succession planning, we offer apprenticeships, offering both financial, mentoring and time off support to support the learning journey of the individual.
We also work with regional universities by offering work experience opportunities, and are soon to create a graduate role.Wellbeing
All of our employee’s have access to a 24/7 support service employee Assistance Provider, Health Assured. An easy to use App is also available for them to download or phone the free 24-hour confidential helpline. The service offers
• Financial and legal well-being including Will writing, personal relationship issues to name a few.
• 24/7 GP consultation
• Mental & physical health support & confidential helpline
• Access to counselling that is confidential and impartial
• Financial/Legal guidance
We also have a host of family-friendly policies, including adoption leave, unlimited annual leave and access to a Plants and Perks platform that offers health, wellbeing and sustainability products and services.
Pricing
- Price
- £350.00 to £1,430.00 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at vicky@optimobusiness.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.