Lloyds Ventures

Anti-Phishing Simulation, Security Awareness Training, Reporting, Remediation & DMARC

Humans are the weakest link in cyber security. HumanFirewall makes them the strongest by training them using automation and gamification via phishing simulation, and by leveraging employee powered incident reporting & remediation to mitigate real attacks.

EmailAuth enables Brand-Protection, Anti-Spoofing, Anti-Phishing and Enhances Email Deliverability using SPF, DKIM and DMARC.

Features

• Email Authentication brings trust back into Email
• Active Cyber Defence Program lists DMARC as a MUST do.
• Increase Human Layer Resilience via Security Awareness & Training
• Email Remediation ensures attacks are mitigated in seconds
• Email is the largest attack vector. Take control via-this-platform

Benefits

• Anti-Spoofing, Anti-Phishing & Brand-Protection
• DMARC made easy
• Measure Human-Information-Security-Preparedness Index
• Enhance email deliverability

£1,200 to £250,000 an instance a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aj@lloydsventures.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

342094632609296

Contact

Ankush Johar
+447962424888
aj@lloydsventures.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements:
  • No specific requirements.
  • SaaS based service accessible via a simple browser.
  • For Exchange/Outlook integration, a plugin is available to install.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Business Hours Support
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Level 1: Basic. ; Level 2: Advanced. ; Level 3: Fully Managed. ; ; A Customer Success Manager is assigned to each customer.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Easy to use and understand interface built to modern standards ensures that minimal training is required. Contextual help where required is provided. Additional training is available remotely or on-site at an extra cost.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: A data file can be provided to export data out of the system. Additional cost may be incurred depending on duration and effort required.
• End-of-contract process: 12 Months data is available free of cost. Data older than 6 months needs to be pulled from archives, and this may incur a fee depending on the duration data is requested for.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Some features for User Experience may not be available on the mobile.
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: APIs can be used to integrate with other security platforms including but not limited to Email Security Gateways, Firewalls, SIEM among others.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customisation is possible across all aspects of the service.

Scaling

• Independence of resources: This is a SaaS platform. Scaling is inherently built within the architecture and due to availability on hugely scalable infrastructure this is not an area of concern.

Analytics

• Service usage metrics: Yes
• Metrics types: Detailed reporting is available

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Available upon request.
• Data export formats: Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Industry best practices

Availability and resilience

• Guaranteed availability: SLAs are defined by the Terms of service. Service is available 24X7, with a 99.5% uptime assurance.
• Approach to resilience: Available on request
• Outage reporting: Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is restricted to authorised and authenticated users only.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: INTERCERT
• ISO/IEC 27001 accreditation date: 31/12/2020
• What the ISO/IEC 27001 doesn’t cover: All aspects
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Strict policies & processes are in place, and are overseen by Risk officers regularly.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Industry best practices are followed to very high standards.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Industry best practices are followed to very high standards. Continuous security testing is carried out including but not limited Source code reviews, constant pen-testing, Securathons, Crowd-Security powered constructs among others.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Industry best practices are followed to very high standards.
• Incident management type: Supplier-defined controls
• Incident management approach: Industry best practices are followed to very high standards.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Fighting climate change. Further information is available.
• Covid-19 recovery:

  Covid-19 recovery

  Covid-19 recovery. Further information is available.
• Tackling economic inequality:

  Tackling economic inequality

  Tackling economic inequality. Further information is available.
• Equal opportunity:

  Equal opportunity

  Equal opportunity. Further information is available.
• Wellbeing:

  Wellbeing

  Wellbeing. Further information is available.

Pricing

• Price: £1,200 to £250,000 an instance a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Limited to full access available during the trial.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aj@lloydsventures.com. Tell them what format you need. It will help if you say what assistive technology you use.