MRI Software Limited

MRI Property Management X

Version X is focused on user experience, featuring flat menu structures, intuitive navigation, data mobility, and task-driven search capability. The software is secure, powerful and one of the industry’s most flexible platforms. Featuring industry-leading data visualisation and busines intelligence. This modern, mobile interface will empower you to maximise business performance.

Features

• Powerful search capability with MRI.GO
• Simple anaylsis with comprehensive reporting tools and dashboards
• High-flexibility delivered through MRI Application Toolkit
• Interfaces with your existing software ecosystem
• Support, online training resources and User Group events
• Access key information on-the-go with data mobility and device freedom

Benefits

• Single source-of-the-truth for all asset related information
• Task-driven search capability makes navigating data simple
• Real-time performance indicators on-the-go, supporting business decisions
• Oranise and analyse your data with highly-flexible reporting tools
• Build tailored worflows that align with your business processes

£50,000 an instance a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@mrisoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

342191134164561

Contact

Claire Brown
020 3861 7100
tenders@mrisoftware.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Planned maintenance is typically scheduled outside of regular business hours.
• System requirements:
  • Chrome—Latest two versions
  • Firefox—Latest two versions
  • Safari—Latest two versions
  • Microsoft Edge

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: MRI’s Global Client Support group will make every reasonable effort to ensure that submitted cases are assigned the proper level of Severity. Submitted cases will be responded to in the order in which they are received, with consideration given for higher Severity levels. Response Time is the time it takes before a Global Client Support agent makes initial contact with the individual who submitted case. Bundled Service (Normal Priority 6 Hours, Serious Priority 3 hours, Critical Priority Live Call Only) Concierge Standard (Normal Priority 4 Hours, Serious Priority 2 hours, Critical Priority Live Call Only)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We include support within our annual fee. Support includes a named Account Manager and a Client Support Helpdesk. The Client Support Helpdesk also serves as the contact for all cloud support requests for trained users. Cases and incidents can be recorded and viewed in the myMRI portal on a 24/7 basis. The myMRI Portal provides clients with information on support cases, regardless of whether a call is logged via a phone call or via the portal. Various information, documentation, forums and resources are also available on the portal.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our training program is designed to help you achieve the maximum return on investment. During the implementation phase we will train your core project team to have a strong understanding of the system. Your project team will learn how data is structured in the solution, the available configuration options within the standard product and how the specific processes operate. This process involves reviewing your business processes as they are mapped to system functionality. We offer both classroom and webinar training. During this stage, well-designed and executed training helps your users of the system to become proficient and self-sufficient. After commencement of live use of the software, you will have access to a wealth of expertise via the support staff who are eager to assist with client questions and queries related to the system. You will also have access to our Client Portal for system documentation, user guides, video clips, forums, in addition to the client support team.
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
  • Other
• Other documentation formats: Word Document
• End-of-contract data extraction: Data can be returned as a Microsoft SQL Server backup file. Various options are available for delivery of files (e.g. secure FTP)
• End-of-contract process: Following termination of the contract (for whatever reason), buyer shall certify that it has returned or destroyed all copies of the applicable software and confidential information of supplier and acknowledges that its rights to use the same are relinquished. Buyer shall use its commercially reasonable efforts to remove all buyer data from any software or SaaS service prior to termination of the contract. Buyer may engage supplier to assist buyer in removing such buyer data at supplier''s then standard rates. If any buyer data remains in the software or SaaS service more than thirty (30) calendar days after the effective date of termination, supplier may, in its sole discretion and without notice, delete any and all buyer data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: As a web-based technology, Platform X has no operational differences between mobile and desktop access.; MRI 10.4 is supported on the following devices and respective browsers:; - iPad 2 (iOS 7) or later with Mobile Safari; - Android tablet with the latest two versions of Chrome; - Windows 8 RT with Internet Explorer 11
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Sandbox access to the API is available if required, although there may be an additional cost
• API documentation: Yes
• API documentation formats:
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The MRI Toolkit empowers our clients to easily tailor the solution to further enhance the way they do business, not change it. This innovative solution allows users to easily customize web pages, views and menus as well as providing the ability to configure reports and workflows. This type of flexibility increases internal adoption, adds additional efficiency, and enables our clients to present information in the way their key stakeholders need to see it.; • Easily modify web pages, views, and menus; • Configure custom workflows; • Control how information is presented and assembled; • Create custom reports from scratch or modify an existing, standard report

Scaling

• Independence of resources: Supplier monitors network, web, API, reporting and SQL load and flux in capacity as needed to accommodate growth in the environment. SaaS environments are monitored continuously and supplier will make adjustments to the application farms based on load criteria. Due to the unique and ever-changing needs of client it is not possible to outline any single solution that encompasses this aspect.

Analytics

• Service usage metrics: Yes
• Metrics types: RI System Administrators have the ability to run reports to view usage metrics including successful/unsuccessful login and session termination through the user interface.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Clients request data exports through the client portal or a phone call to the Global Client Support (GCS) team. A internal system is used to process the request and to indicate client confirmation and approval of the data export.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Excel
  • RTF
• Data import formats:
  • CSV
  • Other
• Other data import formats: Excel

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We use commercially reasonable efforts to ensure availability twenty -four (24) hours a day, seven (7) days a week, except for: (a) planned downtime (of which we provide adequate notice and will schedule to the extent practicable during the weekend hours), or (b) any unavailability caused by circumstances beyond our reasonable control, including without limitation, Force Majeure events or internet service provider failures or delays. We host our solution in a UK-based Tier 3 data centre that is designed to deliver high availability.
• Approach to resilience: Available on request
• Outage reporting: Salesforce support desk is used to manage customer / support interaction for specific customer system issues. E-mail advisories are in place and used to alert multiple customers / contacts of unplanned outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: A limited number of Client Support Agents have access to the client data. Client-side personnel who have authority to manage security within the product have full visibility to each of these Client Support Agents and what security parameters they have. Our policy and process is to perform regular audits to verify that only the necessary personnel have access to client data.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SSAE18 SOC 1 Type 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: MRI engages in a SSAE18 SOC1 Type 2 audit semi-annually.
• Information security policies and processes: We have a documented Information Security Policies and a dedicated Information Security Team work under the direction of our Information Security Council, which is responsible for assessing information security policies, technologies, and strategies. The Information Security Council in conjunction with the Information Security Team evaluates the role, scope, and size of the Information Security Team annually, based on our company size, our clients industries and the sensitivity of the data we house for those clients.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: SSAE18 Audit compliant
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Supplier engages in penetration testing, vulnerability scanning to assist in the discovery of potential threats. Upon completion of testing, supplier reviews and assesses potential and actual threats and creates and executes plans for mitigation and remediation.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Supplier responds to incidents via the Information Security Team and associated subject matter experts in a real-time, solution-driven environment.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Comprehensive monitoring tools are used to highlight potential problems before they become an issue. A defined "Security Incident Management Policy" includes reporting mechanisms for both Information Technology and Physical Security incidents, incident logging, communication to internal and external parties, escalation, reporting, planning, implementation of preventative actions, securing / forensic evidence and continued improvement incident review.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  MRI is committed to managing environmental risks that are material to our business and to reducing our carbon footprint by enhancing the energy efficiency of our operations and reducing the amount of waste that our company produces. We do this by utilising some of our own solutions with sensors in our own offices to assess our space utilization, energy usage and setting a reduction plan. ; ; As well as improving our own position, we also look at ways to help our clients work towards using services that have less impact on our planet’s scarce resources. A good example is HomeSwapper, our national mutual exchange solution. HomeSwapper enables tenants to swap homes either locally or anywhere across the United Kingdom with another social housing tenant, often to reduce their commute to work or schools which has a direct impact on carbon emisisons in the region.

  Covid-19 recovery

  We have fully embraced hybrid working and have recently formalised our flexible working model and different types of flexibility offered to all employees. We believe flexible working benefits our employees and the business. Our solutions available on this framework are all available remotely allowing our clients employees, users and contractors as applicable to work from any location in accordance with your approved working practices to allow flexibility

  Tackling economic inequality

  Our employees are all contracted and salaried fairly, in line with the Living Wage standards. All of our employees are paid at least the minimum rates as stated under the current Living Wage. ; ; We do not employ anyone on zero hours contracts and have a strong commitment to regularly review salaries in line with our appraisal process. We have a number of apprentices in the business who we are supporting to complete degree level qualifications, who all receive above the apprentice minimum wage. ; ; We also offer a comprehensive benefits package for all our staff, which includes health and wellbeing support and access to private health care.

  Equal opportunity

  We work hard to ensure our employees have a voice. Our business has various committees in place, such as a Diversity, Equity and Inclusion Committee and Employee Resource Groups, such as Women & Allies and LGBTQIA+, which help us understand how employees feel about working at MRI and help us drive forward inclusive events. We have also very recently launched our first ERG – employee resource group for Women and Allies. As a business with over 250 employees in the UK we are required to produce a Gender Pay Gap report. We very much welcome this initiative and our reports are available publically on our website. This report shows the impact we have on reducing our Gender Pay Gap and also highlights the many initiatives we have underway to further reduce our gap. This includes the development of our Flexible Working and Inclusive Policies initiatives, educating our People, People Managers and Business Leaders and working with external partners to attract a diverse staffbase.

  Wellbeing

  Work hard, play hard. From the day we opened our doors, we set out to build flexible, game-changing solutions that would make people's lives better. We do this by providing our clients with solutions that enable them to provide better places to live, work, and do business. The only way to carry out that mission is to hire the best employees and keep them. We are dedicated to creating a working environment which supports and develops our staff. Some of the benefits that we offer are: Gym reimbursements, Medical assistance, including mental health tools, Flexible working opportunities, including hybrid working Employee engagement is key to MRI's success and we hold quarterly spirit weeks to both connect and enthuse our teams globally. These weeks are themed and where staff are encouraged to learn about different topics or take part in activities that they might not typically have time for. These include fitness sessions, cooking sessions, engagement with families for those working from home or targeting one big event where we can globally feel like we are one team with the same goal. We also carry out bi-annual employee engagement surveys to ensure employees can express their views.

Pricing

• Price: £50,000 an instance a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@mrisoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.