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OpenSky Data Systems

Gov360 OpenSky : Intelligent Process Automation

Gov360 OpenSky Intelligent Process Automation provides design and delivery of automated business processes using Microsoft Power Platform and Azure services. The service supports workflow automation, integration, and rule-based processing, enabling organisations to reduce manual activity while operating within defined security, governance, and compliance requirements.

Features

  • Workflow automation using Microsoft Power Platform
  • Low-code process design and configuration services
  • Integration with existing systems and data sources
  • Rule-based automation for repeatable business processes
  • Secure execution within buyer-approved cloud environments
  • Role-based access control for automated processes
  • Exception handling and process monitoring capabilities
  • Support for scheduled and event-driven automation

Benefits

  • Reduces manual effort across repeatable business processes
  • Improves consistency in process execution
  • Accelerates turnaround times for operational activities
  • Enables automation without extensive custom development
  • Integrates with existing platforms and workflows
  • Supports incremental automation aligned to organisational priorities
  • Improves visibility of process status and outcomes

Pricing

Service documents

Request an accessible format
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Framework

G-Cloud 15

Service ID

3 4 2 3 8 5 5 1 7 8 7 2 6 4 5

Contact

OpenSky Data Systems Michael Cronin
Telephone: +44 203 051 2392
Email: mcronin@openskydata.com

About the service

Service categories

Cloud Support Services

Set Up and Migration

  • Engagement and communication planning
  • Project management and governance

Service scope

Service constraints
The service is delivered using Microsoft cloud and low-code platforms and assumes deployment within the buyer’s approved environment. Automation design depends on access to existing systems, data sources, and process documentation. Legacy or poorly documented processes may require redesign before automation. The service does not include unattended 24/7 automation monitoring unless separately commissioned. Platform availability and maintenance are subject to Microsoft service schedules. Microsoft licensing and cloud consumption costs are procured by the buyer. Data ownership and process accountability remain with the buyer at all times.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
OpenSky provide excellent, flexible customer and technical support services for Dynamics solutions, from standalone applications to complex systems. Our standard package provides dedicated support experts from 08:00 to 18:00 Monday to Friday, with 24/7 access to the service desk portal. We provide aggressive SLAs with response times from 30 minutes for Severity 1 tickets, to 4 working hours for Severity 4 tickets, and guaranteed resolution times from 4 working hours for Severity 1 tickets to 40 working hours for Severity 4 tickets. Non-standard packages including out of hours or on-call support services can be tailored to your needs
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
OpenSky provide excellent, flexible customer and technical support services for Dynamics solutions, from standalone applications to complex systems. Our ITIL aligned Service Desk combines expert technical personnel with expert customer service to bring the highest standard support solutions. Our standard package provides: - Dedicated support service desk and cloud support experts from 08:00 to 18:00 Monday to Friday - 24/7 access to the service desk portal - Suite of Daily System Checks performed by start of business each day - Aggressive and guaranteed Response and Resolution times - Support Lead dedicated to your account - Face to face or video-conference meetings - Monthly Service Reports including performance against SLAs and KPIs - Facility for change requests, enhancements - Onsite Quarterly Service Review meetings Non-standard packages can be tailored to your needs, including out of hours or on-call support services

Supplier type

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Baseline Personnel Security Standard (BPSS)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £750.00 £750.00
Associate business architect £900.00 £900.00
Business architect £1,050.00 £1,050.00
Lead business architect £1,250.00 £1,250.00
Data architect
Role level UK Rate Offshore Rate
Data architect £850.00 £850.00
Senior data architect £1,250.00 £1,250.00
Chief data architect £1,400.00 £1,400.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £950.00 £950.00
Senior enterprise architect £1,050.00 £1,050.00
Lead enterprise architect £1,150.00 £1,150.00
Principal enterprise architect £1,300.00 £1,300.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £800.00 £800.00
Network architect £950.00 £950.00
Lead network architect £1,150.00 £1,150.00
Security architect
Role level UK Rate Offshore Rate
Security architect £850.00 £850.00
Lead security architect £975.00 £975.00
Principal security architect £1,250.00 £1,250.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £800.00 £800.00
Solution architect £950.00 £950.00
Senior solution architect £1,050.00 £1,050.00
Lead solution architect £1,150.00 £1,150.00
Principal solution architect £1,250.00 £1,250.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £800.00 £800.00
Technical architect £900.00 £900.00
Senior technical architect £1,000.00 £1,000.00
Lead technical architect £1,150.00 £1,150.00
Principal technical architect £1,300.00 £1,300.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £1,150.00 £1,150.00
Principal cyber security audit and assurance £1,300.00 £1,300.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £900.00 £900.00
Lead cyber security governance and risk manager £1,250.00 £1,250.00
Principal cyber security governance and risk manager £1,400.00 £1,400.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £850.00 £850.00
Lead cyber security monitoring £950.00 £950.00
Principal cyber security monitoring £1,150.00 £1,150.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £900.00 £900.00
Lead cyber security incident response £1,050.00 £1,050.00
Principal cyber security incident response £1,200.00 £1,200.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £900.00 £900.00
Lead cyber security vulnerability management £1,050.00 £1,050.00
Principal cyber security vulnerability management £1,200.00 £1,200.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Associate cyber security digital forensics £900.00 £900.00
Lead cyber security digital forensics £1,250.00 £1,250.00
Principal cyber security digital forensics £1,400.00 £1,400.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £850.00 £850.00
Lead cyber security penetration testing £950.00 £950.00
Principal cyber security testing £1,150.00 £1,150.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £900.00 £900.00
Lead cyber security secure systems architecture and design £1,250.00 £1,250.00
Principal cyber security secure systems architecture and design £1,400.00 £1,400.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £750.00 £750.00
Analytics engineer £850.00 £850.00
Senior analytics engineer £950.00 £950.00
Lead analytics engineer £1,100.00 £1,100.00
Head of analytics engineering £1,300.00 £1,300.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £750.00 £750.00
Data analyst £850.00 £850.00
Senior data analyst £950.00 £950.00
Principal data analyst £1,150.00 £1,150.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £850.00 £850.00
Senior data engineer £950.00 £950.00
Lead data engineer £1,100.00 £1,100.00
Head of data engineering £1,300.00 £1,300.00
Data ethicist
Role level UK Rate Offshore Rate
Data ethics lead £900.00 £900.00
Head of data ethics £1,100.00 £1,100.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £1,100.00 £1,100.00
Lead data governance manager £1,200.00 £1,200.00
Head of data governance £1,350.00 £1,350.00
Data scientist
Role level UK Rate Offshore Rate
Trainee data scientist £700.00 £700.00
Associate data scientist £800.00 £800.00
Data scientist £900.00 £900.00
Principal data scientist £1,050.00 £1,050.00
Lead data scientist £1,200.00 £1,200.00
Head of data science £1,300.00 £1,300.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £950.00 £950.00
Lead machine learning engineer £1,100.00 £1,100.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £750.00 £750.00
Performance analyst £850.00 £850.00
Senior performance analyst £950.00 £950.00
Lead performance analyst £1,050.00 £1,050.00
Head of performance analysis £1,200.00 £1,200.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £750.00 £750.00
Application operations engineer £850.00 £850.00
Senior application operations engineer £950.00 £950.00
Lead application operations engineer £1,050.00 £1,050.00
Principal application operations engineer £1,200.00 £1,200.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £750.00 £750.00
Senior business relationship manager £900.00 £900.00
Lead business relationship manager £1,050.00 £1,050.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £800.00 £800.00
Change and release analyst £900.00 £900.00
Change and release manager £1,050.00 £1,050.00
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £750.00 £750.00
Senior operations analyst £850.00 £850.00
Operational control manager £950.00 £950.00
Head of command and control £1,150.00 £1,150.00
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £750.00 £750.00
End user computing engineer £800.00 £800.00
Senior end user computing engineer £900.00 £900.00
Lead end user computing engineer £1,000.00 £1,000.00
Principal end user computing engineer £1,100.00 £1,100.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £800.00 £800.00
IT service manager £950.00 £950.00
Senior IT service manager £1,050.00 £1,050.00
Head of IT service management £1,300.00 £1,300.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £900.00 £900.00
Major incident manager £1,050.00 £1,050.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £750.00 £750.00
Infrastructure engineer £850.00 £850.00
Senior infrastructure engineer £950.00 £950.00
Lead infrastructure engineer £1,050.00 £1,050.00
Principal infrastructure engineer £1,200.00 £1,200.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £750.00 £750.00
Infrastructure operations engineer £850.00 £850.00
Senior infrastructure operations engineer £950.00 £950.00
Lead infrastructure operations engineer £1,050.00 £1,050.00
Principal infrastructure operations engineer £1,200.00 £1,200.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £750.00 £750.00
Problem manager £1,000.00 £1,000.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £650.00 £650.00
Senior service desk analyst £750.00 £750.00
Service desk manager £850.00 £850.00
Head of service desk £950.00 £950.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £750.00 £750.00
Service readiness analyst £850.00 £850.00
Service transition manager £950.00 £950.00
Lead service transition manager £1,050.00 £1,050.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £600.00 £600.00
Junior business analyst £700.00 £700.00
Business analyst £800.00 £800.00
Senior business analyst £950.00 £950.00
Lead business analyst £1,050.00 £1,050.00
Head of business analysis £1,150.00 £1,150.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £900.00 £900.00
Delivery manager £1,050.00 £1,050.00
Senior delivery manager £1,200.00 £1,200.00
Head of (Agile) delivery management £1,350.00 £1,350.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £800.00 £800.00
Digital portfolio manager £900.00 £900.00
Senior digital portfolio manager £1,000.00 £1,000.00
Head of portfolio £1,150.00 £1,150.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £800.00 £800.00
Product manager £900.00 £900.00
Senior product manager £1,050.00 £1,050.00
Lead product manager £1,200.00 £1,200.00
Head of product £1,350.00 £1,350.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,150.00 £1,150.00
Service owner
Role level UK Rate Offshore Rate
Service owner £950.00 £950.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £700.00 £700.00
QAT analyst £750.00 £750.00
Senior QAT analyst £850.00 £850.00
Lead QAT analyst £950.00 £950.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £700.00 £700.00
Test engineer £750.00 £750.00
Senior test engineer £800.00 £800.00
Lead test engineer £900.00 £900.00
Test manager
Role level UK Rate Offshore Rate
Test manager £950.00 £950.00
Head of test £1,100.00 £1,100.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £600.00 £600.00
Junior DevOps engineer £700.00 £700.00
DevOps engineer £800.00 £800.00
Senior DevOps engineer £900.00 £900.00
Senior DevOps engineer - management £1,000.00 £1,000.00
Lead DevOps engineer £1,100.00 £1,100.00
Lead DevOps engineer - management £1,200.00 £1,200.00
Principal DevOps engineer £1,300.00 £1,300.00
Principal DevOps engineer - management £1,300.00 £1,300.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £750.00 £750.00
Junior frontend developer £800.00 £800.00
Frontend developer £850.00 £850.00
Senior frontend developer £900.00 £900.00
Lead frontend developer £1,000.00 £1,000.00
Head of frontend development £1,150.00 £1,150.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £750.00 £750.00
Junior developer £800.00 £800.00
Developer £850.00 £850.00
Senior developer £950.00 £950.00
Senior developer - management £950.00 £950.00
Lead developer £1,100.00 £1,100.00
Lead developer - management £1,100.00 £1,100.00
Principal developer £1,250.00 £1,250.00
Principal developer - management £1,250.00 £1,250.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Junior accessibility specialist £700.00 £700.00
Accessibility specialist £800.00 £800.00
Senior accessibility specialist £900.00 £900.00
Head of accessibility £1,050.00 £1,050.00
Graphic designer
Role level UK Rate Offshore Rate
Associate graphic designer £750.00 £750.00
Junior graphic designer £800.00 £800.00
Graphic designer £850.00 £850.00
Senior graphic designer £900.00 £900.00
Lead graphic designer £1,000.00 £1,000.00
Head of graphic design £1,150.00 £1,150.00
Interaction designer
Role level UK Rate Offshore Rate
Associate interaction designer £750.00 £750.00
Junior interaction designer £800.00 £800.00
Interaction designer £850.00 £850.00
Senior interaction designer £900.00 £900.00
Lead interaction designer £1,000.00 £1,000.00
Head of interaction design £1,150.00 £1,150.00
Service designer
Role level UK Rate Offshore Rate
Associate service designer £750.00 £750.00
Junior service designer £850.00 £850.00
Service designer £950.00 £950.00
Senior service designer £1,050.00 £1,050.00
Lead service designer £1,050.00 £1,050.00
Head of service design £1,250.00 £1,250.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £750.00 £750.00
Lead technical writer £900.00 £900.00
User researcher
Role level UK Rate Offshore Rate
Associate user researcher £700.00 £700.00
Junior user researcher £750.00 £750.00
User researcher £800.00 £800.00
Senior user researcher £850.00 £850.00
Lead user researcher £950.00 £950.00
Head of user research £1,150.00 £1,150.00

Standards and certifications

ISO/IEC 27001 certification
Yes
ISO/IEC 27001 accredited by
Qualitas Veritas
ISO/IEC 27001 accreditation date
Monday 8 December 2025
What the ISO/IEC 27001 doesn’t cover
Our ISO/IEC 27001 certification does not cover systems, services, or environments that fall outside the defined scope of our certified Information Security Management System (ISMS). This includes client-owned or client-managed environments, third-party cloud infrastructure operated by external providers, subcontractor systems not governed by our ISMS, and any activities outside the organisational, functional, or geographic scope stated on the certificate.
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
ISO 9001 certification accredited by
Qualitas Veritas
ISO 9001 accreditation date
Monday 8 December 2025
What the ISO 9001 doesn’t cover
Our ISO 9001 certification does not cover products, services, or activities that fall outside the scope of our certified Quality Management System (QMS). This includes third-party services not delivered under OpenSky’s quality controls, client-owned processes, supplier internal quality systems, and any activities outside the organisational or operational scope defined on the certificate.
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
A4d3c114-a38f-49aa-b44e-7bce3000a11e
Cyber essentials plus
No
Cyber Essentials Alternative
None of the criteria
Other security certifications
Yes
Any other security certifications
Microsoft Solutions Partner - Security Designation

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
Mission: Make Britain a clean energy superpower

To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
Mission: Break down barriers to opportunity

By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
Mission: Build an NHS fit for the future

That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mcronin@openskydata.com. Tell them what format you need. It will help if you say what assistive technology you use.