GATE ONE LIMITED
Ongoing Support
Gate One provides ongoing programme leadership to sustain cloud adoption and operational performance after go-live. We run governance, coordinate suppliers and stakeholders, and manage continuous improvement. We maintain documentation, training and communications, track service metrics and controls, and support change delivery so services remain secure, cost-efficient and user-centric over time.
Features
- Establish BAU governance cadence, reporting, and escalation routes.
- Coordinate suppliers and SMEs for incidents, changes, upgrades, fixes.
- Manage issue triage, prioritisation, RAID, and resolution tracking.
- Maintain operational documentation: runbooks, FAQs, dashboards, knowledge base.
- Coordinate end-user training, refreshers, and communications planning.
- Track service metrics, SLAs, user experience, and operational performance.
- Manage continuous improvement backlog, prioritisation, and delivery cadence.
- Monitor security controls and compliance evidence, secure by design.
- Support cost governance, optimisation actions, and usage controls.
- Lead transition planning for releases, supplier changes, service evolution.
Benefits
- Sustains service performance through proactive governance and reporting cadence.
- Speeds issue resolution by coordinating suppliers and internal stakeholders.
- Improves user experience with communications, training refreshers, and support.
- Reduces operational risk through structured triage, escalation, and oversight.
- Maintains secure by design controls through regular assurance activities.
- Improves cost efficiency through ongoing usage governance and optimisation.
- Enables continuous improvement through prioritised backlog and delivery rhythm.
- Reduces dependency on individuals with current documentation and runbooks.
- Improves audit readiness with evidence, controls tracking, and reporting.
- Supports effective change delivery as services evolve and scale.
Architecture roles
Business architect
| £750.00 |
|
| £1,000.00 |
|
| £1,350.00 |
|
| £2,000.00 |
|
Data architect
| £1,350.00 |
|
| £1,700.00 |
|
| £2,000.00 |
|
Enterprise architect
| £1,000.00 |
|
| £1,350.00 |
|
| £1,700.00 |
|
| £2,000.00 |
|
Network architect
| £750.00 |
|
| £1,000.00 |
|
| £1,350.00 |
|
Security architect
| £1,000.00 |
|
| £1,350.00 |
|
| £1,700.00 |
|
Solution architect
| £750.00 |
|
| £1,000.00 |
|
| £1,350.00 |
|
| £1,700.00 |
|
| £2,000.00 |
|
Technical architect
| £750.00 |
|
| £1,000.00 |
|
| £1,350.00 |
|
| £1,700.00 |
|
| £2,000.00 |
|
Chief digital and data roles
Chief data officer
| £2,000.00 |
|
Chief information security officer
| £2,000.00 |
|
Chief technology officer
| £2,000.00 |
|
Data roles
Analytics engineer
| £600.00 |
|
| £750.00 |
|
| £1,000.00 |
|
| £1,350.00 |
|
| £1,700.00 |
|
Data analyst
| £750.00 |
|
| £1,000.00 |
|
| £1,350.00 |
|
| £1,700.00 |
|
Data engineer
| £1,000.00 |
|
| £1,350.00 |
|
| £1,700.00 |
|
| £2,000.00 |
|
Data ethicist
| £1,700.00 |
|
| £2,000.00 |
|
Data governance manager
| £1,000.00 |
|
| £1,700.00 |
|
| £2,000.00 |
|
Data scientist
| £600.00 |
|
| £750.00 |
|
| £1,000.00 |
|
| £1,350.00 |
|
| £1,700.00 |
|
| £2,000.00 |
|
Machine learning engineer
| £1,350.00 |
|
| £2,000.00 |
|
Performance analyst
| £600.00 |
|
| £1,000.00 |
|
| £1,350.00 |
|
| £1,700.00 |
|
| £2,000.00 |
|
IT operations roles
Business relationship manager
| £750.00 |
|
| £1,350.00 |
|
| £1,700.00 |
|
Change and release manager
| £750.00 |
|
| £1,000.00 |
|
| £1,700.00 |
|
Command and control centre manager
| £750.00 |
|
| £1,000.00 |
|
| £1,350.00 |
|
| £1,700.00 |
|
IT service manager
| £750.00 |
|
| £1,000.00 |
|
| £1,350.00 |
|
| £1,700.00 |
|
Service transition manager
| £600.00 |
|
| £750.00 |
|
| £1,350.00 |
|
| £1,700.00 |
|
Product and delivery roles
Business analyst
| £400.00 |
|
| £750.00 |
|
| £1,000.00 |
|
| £1,350.00 |
|
| £1,700.00 |
|
| £2,000.00 |
|
Delivery manager
| £750.00 |
|
| £1,000.00 |
|
| £1,350.00 |
|
| £1,700.00 |
|
Digital portfolio manager
| £750.00 |
|
| £1,350.00 |
|
| £1,700.00 |
|
| £2,000.00 |
|
Product manager
| £750.00 |
|
| £1,000.00 |
|
| £1,350.00 |
|
| £1,700.00 |
|
| £2,000.00 |
|
Programme delivery manager
| £2,000.00 |
|
User-centred design roles
Accessibility specialist
| £600.00 |
|
| £1,000.00 |
|
| £1,350.00 |
|
| £1,700.00 |
|
Content designer
| £400.00 |
|
| £600.00 |
|
| £750.00 |
|
| £1,000.00 |
|
| £1,350.00 |
|
| £1,700.00 |
|
Content strategist
| £1,350.00 |
|
Graphic designer
| £400.00 |
|
| £750.00 |
|
| £1,000.00 |
|
| £1,350.00 |
|
| £1,700.00 |
|
| £2,000.00 |
|
Interaction designer
| £600.00 |
|
| £750.00 |
|
| £1,000.00 |
|
| £1,350.00 |
|
| £1,700.00 |
|
| £2,000.00 |
|
Service designer
| £400.00 |
|
| £750.00 |
|
| £1,000.00 |
|
| £1,350.00 |
|
| £1,700.00 |
|
| £2,000.00 |
|
Technical writer
| £1,350.00 |
|
| £1,700.00 |
|
User researcher
| £600.00 |
|
| £750.00 |
|
| £1,000.00 |
|
| £1,350.00 |
|
| £1,700.00 |
|
| £2,000.00 |
|
Non-mandatory Standards and certifications
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ISO/IEC 27001 certification
-
Yes
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Who accredited the ISO/IEC 27001
-
NQA
-
ISO/IEC 27001 accreditation date
-
Monday 28 July 2025
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What the ISO/IEC 27001 doesn’t cover
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ISO 27001 exclusions: 7.11, 7.12, 8.4, 8.27,8.28, 8.29, 8.30, 8.31
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ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
Who accredited the ISO 9001 certification
-
NQA
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ISO 9001 accreditation date
-
Monday 28 July 2025
-
What the ISO 9001 doesn’t cover
-
ISO 9001 exclusions: 7.1.5
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Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Please provide your Cyber Essentials Certificate Number
-
Ac94c7be-1081-427c-b2cd-978e3d00450a
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Cyber essentials plus
-
Yes
-
Please provide your Cyber Essentials Plus Certificate Number
-
7a042d02-5d8d-41a7-acbe-6b1ecaea33ca
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Other security certifications
-
No
Social value
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Section B - Commitment for Future: Delivery
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
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New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
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Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
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Plans to engage the contract workforce in deciding the most important workplace issues to address
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Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
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Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
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Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
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Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
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Activities to cascade good practice on fair working conditions throughout the supply chain
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Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
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Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
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Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
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Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
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Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
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Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
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Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
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Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
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Volunteering opportunities for staff
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Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
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Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
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Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
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How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
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Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
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Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
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Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
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Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
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Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
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Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
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Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
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Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
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Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
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Plans for positive actions with community groups.
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
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Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
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Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
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Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
-
Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
-
Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
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Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
-
Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
-
Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
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Introducing transparency to pay and reward processes
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Working conditions which promote an inclusive working environment and promote retention and progression
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Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
-
Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
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Understanding of the issues affecting the development of new skills by target cohort
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Other measures to offer development opportunities for the target cohort(s) in the contract workforce
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Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
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Creation of outreach activities to create a pipeline of employees for the future contract delivery
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Content of the outreach activity is designed to suit the target cohort
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Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
-
Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
-
Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
-
Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
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Actions to invest in the physical and mental health and wellbeing of the contract workforce
Service documents
Request an accessible format
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email the supplier at
supplier@gateone.co.uk.
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