LOADSPRING SOLUTIONS LTD

INSIGHTS

Project data is only valuable when it’s connected and consistent. INSIGHTS, the Data Transformation layer of the UPP, integrates information from any system — whether on-premise, cloud-hosted, or SaaS — and converts it into a single, trusted dataset.

Features

• Unifies fragmented project data automatically
• Connects cloud, on‑prem, and hybrid systems
• AI-powered data cleansing and alignment
• Natural-language queries via Elsie AI
• Instant visualised reports and insights
• System‑agnostic integration with tools like P6 and SAP
• Real-time project intelligence dashboard
• Built-in anomaly and risk detection
• Secure, private environment—no open internet
• AI-generated summaries and narratives

Benefits

• Faster decisions from instant, reliable insights
• Eliminates manual data cleanup and reconciliation
• Improves project forecasting and risk visibility
• Strengthens data accuracy and consistency
• Reduces reporting delays and bottlenecks
• Enhances governance with unified datasets
• Supports confident, data-driven decisions
• Speeds analytics delivery across portfolios
• Boosts productivity for project teams
• **AZURE BENEFIT ELIGIBLE services help you burn down your MACC

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contracts@loadspring.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

342752186585794

Contact

Jim Smith
+44 800 088 5889
contracts@loadspring.com

About your service

• Service categories:

  Application Development and Deployment

  Integration and orchestration

  Integration software

  • Integration Platforms
  • Connectivity Adapters and Plug-In Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: LoadSpring Cloud Platform, LoadSpring Elsie, LoadSpring Unified Project Platform
• Cloud deployment model:
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Not applicable
• System requirements:
  • Internet access from the user device
  • Connectivity between data source endpoints
  • Supported browsers

User support

• Email or online ticketing support: Yes
• Support response times: 15 minutes 24x7x365
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users chat through LoadSpring Cloud Platform
• Web chat accessibility testing: Not applicable
• Onsite support: Yes
• Support levels: All customers receive 24x7x365 support with a 15 minute response for severity 1 issues. Lesser severity issues are handled during stated business hours. 24x7x365 options for all severity issues is optional. ; ; Dedicated Customer Relationship Managers are optional as technical account contacts.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Training is available in person, online, and through self paced videos
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Swagger
• End-of-contract data extraction: Customer downloads their data via secure methods. INSIGHTS exports to CSV, JSON, Parquet, Avro, ORC formats. In addition, Google BigQuery is a data service accessible as a REST API.
• End-of-contract process: Services are disabled, and data is deleted within 30 days.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: LoadSpring Cloud Platform, Master Service Agreements, Terms & Conditions, PDF, email

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Browser formatting efficiencies
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: LoadSpring Cloud Platform provides access to INSIGHTS, which stores data in Google BigQuery.
• Accessibility standards: None or don’t know
• Description of accessibility: LoadSpring Cloud Platform enables administrators to configure jobs, filter data, and publish approved information to the data lakehouse.
• Accessibility testing: Not applicable
• API: Yes
• What users can and can't do using the API: Manage users, extract data for reporting, etc
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The interface can be branded, the layout can be user arranged, etc Administrators apply company wide changes. Users control their personal interface.

Scaling

• Independence of resources: 24x7x365 resource monitoring with third party tools allows for performance guidance to eliminate contention.; ; 26 years of experience and data to guide application and user behavior against system resource management,

Analytics

• Service usage metrics: Yes
• Metrics types: 99.9% minimum Uptime availability
• Reporting types: Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Customer downloads their data via secure methods. INSIGHTS exports to CSV, JSON, Parquet, Avro, ORC formats. In addition, Google BigQuery is a data service accessible as a REST API.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • Parquet
  • Avro
  • ORC
  • REST API
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • Avro
  • Parquet
  • ORC
  • Datastore Exports
  • Firestore Exports

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.9% minimum Uptime availability
• Approach to resilience: LoadSpring leverages Microsoft Azure and Google Cloud Platform for multiple zones within a region. Optionally, customers can include multiple regions for advanced disaster recovery and business continuity. ; ; Load balancers are used to distribute users to the most available infrastructure. Servers are configured in farms for redundancy. Databases are available in clustered options for supported applications. ; ; Details available under non-disclosure.
• Outage reporting: Direct contact (phone, email, chat) with customer administrators in addition to a public dashboard.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: The system is role based, controlling feature access. Customer administrators manage permissions.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Annual SOC 2 Type II and Cyber Essentials Plus certifications
• Information security policies and processes: Available under non-disclosure. Security policy originally built on the BS7799 standard, has been continuously update to SOC 2 Type II and NIST standards.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Details available under non-disclosure. Changes are vetted through a rigorous Request For Change process, which is governed through an advisory board, and requires modifications to be tested in non-production environments before being deployed to production. Each change must document detailed roll back procedures.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Details available under non-disclosure. Vulnerabilities are evaluated for applicability to the environment, and criticality. Testing and deployment is based on threat level. ; ; Critical – 15 Days ; High – 30 Days ; Medium – 60 Days ; Low – 90 Days
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Details available under non-disclosure. LoadSpring employs IDS/IPS tools to monitor and alert our team 24x7x365 for potential compromises. Servers are taken offline for inspection, and customer administrators and emergency contacts are engaged. Responses occur as soon as practical, within 24 hours. Incident response documentation is provided within 24 hours.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Details are available under non-disclosure. Incident management follows strict procedures to mitigate issues and return users to production efficiency. Users report issues through LoadSpring Cloud Platform, by calling +44 800 088 5889, or by emailing support@loadspring.com. Preliminary and final incident reports are provided as PDF format via email.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: LoadSpring guided access is available for customers to try the service with synthetic data or their own

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 3%
• Over £5,000,001: 4%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications: SOC2 Type II

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contracts@loadspring.com. Tell them what format you need. It will help if you say what assistive technology you use.