TRUSTMARQUE SOLUTIONS LIMITED

Trustmarque Windows 365 Enterprise

Cloud-based Windows virtual machines managed via Intune for enterprise users

Features

Cloud-based Windows virtual machines
Microsoft Intune management
Automatic Cloud PC provisioning
Microsoft Entra ID integration
Azure Virtual Desktop connectivity
Customisable configurations
Pre-installed app support
Policy-based management
Security baseline enforcement
Scalable Cloud PC deployment

Benefits

Enhanced user productivity
Anywhere device access
Simplified IT management
Reduced infrastructure costs
Improved security posture
Seamless remote work
Predictable per-user pricing
Faster device provisioning
Centralised policy control
Business continuity support

Education pricing available
Free trial available

Service documents

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@trustmarque.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

Contact

TRUSTMARQUE SOLUTIONS LIMITED Trustmarque Bids Team
Telephone: 0845 2101 500
Email: tenders@trustmarque.com

About your service

Service categories

Applications

Enterprise resource management

Asset life-cycle management

Multi cloud support

Service scope

Software add-on or extension: No
Cloud deployment model: Public cloud
Service constraints: Microsoft admins can view the status of services and find out when maintenance is scheduled. Service health information is available at any time by signing in. https://learn.microsoft.com/en-us/office365/servicedescriptions/office-365-platform-service-description/service-health-and-continuity.
System requirements: Microsoft 365: Fully hosted, managed SaaS; no on-premises infrastructure needed.

Cost-effective: Eliminates additional IT infrastructure for Onboarding system support.

Accessibility: Use on any web-enabled device with modern internet browsers.

Browser Compatibility: Supports Internet Explorer, Edge, Chrome, Safari.

Mobile Availability: Native apps for Android and iOS devices provided.

User support

Email or online ticketing support: Yes
Support response times: Response times vary based on support plan selected. For more information, visit: https://www.microsoft.com/en-us/microsoft-365/business/microsoft-365-for-business-support-options
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.2 AA
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: Yes
Web chat support availability: 24 hours, 7 days a week
Web chat support accessibility standard: WCAG 2.2 AA
Web chat accessibility testing: Microsoft is committed to developing technology that empowers everyone, including people with disabilities. Microsoft has a Disability Answer Desk where customers with disabilities get support with Microsoft Office, Windows, and other products. Microsoft also has Accessibility Conformance Reports (ACR) which describe how products and services support recognized global accessibility standards. https://www.microsoft.com/en-us/Accessibility/disability-answer-desk https://www.microsoft.com/en-us/accessibility/conformance-reports https://learn.microsoft.com/en-us/windows/apps/design/accessibility/accessibility-testing
Onsite support: Yes, at extra cost
Support levels: Microsoft provides four (4) Modern Work support plan options. These include the following: - STANDARD (included for all customers) - BUSINESS ASSIST - PROFESSIONAL DIRECT - MICROSOFT UNIFIED For more information, visit https://www.microsoft.com/en-us/microsoft-365/business/microsoft-365-for-business-support-options
Support available to third parties: Yes
AI chatbot: Yes

Onboarding and offboarding

Getting started: Microsoft provides all Modern Work customers with 24/7 self-help resources, including Microsoft Learn, training documentation, templates, and community support. For more information, visit: - https://learn.microsoft.com/en-us/microsoft-365/ - https://support.microsoft.com/en-us/training - https://adoption.microsoft.com/en-us/customer-hub/ - https://support.microsoft.com/en-us/modernworkplace
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: When the contract ends, your access to Modern Work services, applications, and customer data go through multiple stages before the subscription is fully turned off, or deleted: 1. Expired Stage (30 days): Users have normal access to Modern Work applications and files. 2. Disabled Stage (90 days): Data is accessible to admins only. Users can’t access applications. Admins can access the admin centre to buy and manage other subscriptions. 3. Deleted Stage: After the 90-day retention period ends, Microsoft disables the account and deletes the customer data. During the term of an active subscription, a subscriber can access, extract, or delete customer data stored in Modern Work apps. For more information, visit https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/what-if-my-subscription-expires
End-of-contract process: Microsoft is governed by strict standards and follows specific processes for removing cloud customer data from systems under our control, overwriting storage resources before reuse, and purging or destroying decommissioned hardware. In our Online Service Terms, Microsoft contractually commits to specific processes when a customer leaves a cloud service or the subscription expires. This includes deleting customer data from systems under our control. Please see Data Protection Addendum for full and up to date details about how Microsoft manages your data. https://www.microsoft.com/licensing/docs/view/Microsoft-Products-and-Services-Data-Protection-Addendum-DPA?lang=1 https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/what-if-my-subscription-expires?view=o365-worldwide
Documentation accessibility standard: WCAG 2.2 AA

Using the service

Web browser interface: Yes
Supported browsers: Microsoft Edge

Firefox

Chrome

Safari
Application to install: Yes
Compatible operating systems: Android

IOS

Linux or Unix

MacOS

Windows

ChromeOS
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: Microsoft offers distinct experiences on mobile and desktop devices for Microsoft 365. On desktop, users access the full suite of features, while the mobile app provides a streamlined interface for essential tasks and allows for offline working when there isn't network connectivity.
Service interface: Yes
User support accessibility: WCAG 2.2 A
Description of service interface: Microsoft 365 can be managed via the M365 admin centre: https://learn.microsoft.com/en-us/microsoft-365/admin/?view=o365-worldwide
Accessibility standards: WCAG 2.2 AA
Accessibility testing: Microsoft is committed to developing technology that empowers everyone, including people with disabilities. Microsoft has a Disability Answer Desk where customers with disabilities get support with Microsoft Office, Windows, and other products. Microsoft also has Accessibility Conformance Reports (ACR) which describe how products and services support recognized global accessibility standards. https://www.microsoft.com/en-us/Accessibility/disability-answer-desk https://www.microsoft.com/en-us/accessibility/conformance-reports https://learn.microsoft.com/en-us/windows/apps/design/accessibility/accessibility-testing
API: Yes
What users can and can't do using the API: The Microsoft Graph API enables you to access data, intelligence, and insights from Microsoft applications. By integrating Modern Work with Graph API, developers can tap into user data and organizational information to enhance context-aware assistance from applications like Word, Excel, Teams, etc. Starting with users and groups at the core, Microsoft Graph forms a network of Modern Work services and features that manage, protect, and extract data to support a wide range of scenarios. Microsoft Graph lets you access this wealth of user data while always respecting proper authorization. For more information on Microsoft Graph's capabilities, services, and features, visit: - https://learn.microsoft.com/en-us/graph/overview - https://learn.microsoft.com/en-us/graph/overview-major-services For information on Microsoft Graph limitations (throttling limits, service-specific limits, connection limits, schema limits, and availability), visit: - https://learn.microsoft.com/en-us/graph/throttling-limits - https://learn.microsoft.com/en-us/graph/connecting-external-content-api-limits - https://learn.microsoft.com/en-us/graph/metered-api-overview Microsoft Azure OpenAI also offers a suite of artificial intelligence (AI) services that can be seamlessly integrated with Modern Work to enhance its functionality. By leveraging services such as Azure Cognitive Services and Azure Machine Learning, developers can extend capabilities in areas such as code summarization, sentiment analysis of code reviews, and even predictive coding assistance based on historical patterns.
API documentation: Yes
API documentation formats: Open API (also known as Swagger)

HTML

PDF
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: Modern Work customers can customize their services in various ways: - The Microsoft 365 Admin Centre is a web-based portal where administrators can manage user accounts and settings for their organization. They can add or remove users, manage billing, reset passwords, and more. - The Office Customization Tool allows administrators to customize the installation of Office by choosing which applications and languages are installed, how those applications should be updated, and application preferences. - Users can personalize their Microsoft 365 experience by changing the theme, notifications, and other settings. - The Microsoft 365 Developer Program provides a sandbox environment where developers can learn and experiment with Modern Work technologies. - Developers can use the Microsoft Graph API to interact with data in Modern Work and build apps that integrate with Microsoft 365. For more information, visit: - https://learn.microsoft.com/en-us/deployoffice/admincenter/overview-office-customization-tool - https://learn.microsoft.com/en-us/microsoft-365/admin/setup/customize-your-organization-theme - https://support.microsoft.com/en-us/office/personalize-your-microsoft-365-experience-eb34a21b-52fa-4fbf-a8d5-146132242985

Scaling

Independence of resources: For more information, visit: - https://learn.microsoft.com/en-us/microsoft-365/community/maturity-model-microsoft365-servicing-microsoft365-service-change-management - https://techcommunity.microsoft.com/t5/microsoft-365-blog/modern-service-management-for-office-365/ba-p/52793"

Analytics

Service usage metrics: Yes
Metrics types: You can use dashboards in the M365 admin centre to monitor the health of Microsoft services for your Modern Work subscription. M365 Monitoring increases observability and minimises downtime by providing near real‑time user telemetry data with enriched alerts in the Service Health dashboard. Microsoft 365 usage analytics offers a prebuilt dashboard with cross‑product views of the last 12-months and several reports providing usage insights. User‑specific data is available for the last full calendar month, and reports can also be viewed in Microsoft Power BI. Microsoft 365 usage reporting is also accessible via the Microsoft Graph API. https://learn.microsoft.com/en-us/microsoft-365/enterprise/microsoft-365-monitoring https://learn.microsoft.com/en-US/microsoft-365/admin/usage-analytics/usage-analytics https://learn.microsoft.com/en-US/microsoft-365/admin/usage-analytics/enable-usage-analytics https://learn.microsoft.com/en-us/graph/reportroot-concept-overview
Reporting types: API access

Real-time dashboards
Resource tagging: Yes
FOCUS resource tagging: Yes

Resellers

Supplier type: Reseller providing extra features and support
Organisation whose services are being resold: Microsoft

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)

Other locations
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
Penetration testing frequency: At least once a year
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Physical access control, complying with CSA CCM v4.0

Physical access control, complying with SSAE-18 / ISAE 3402

Other
Other data at rest protection approach: Microsoft hosts its online services, including Modern Work, in globally distributed datacenters designed for high reliability, operational excellence, cost‑effectiveness, sustainability, and a secure online experience. Physical access is tightly controlled through: Outer and Inner Perimeters: fencing, security officers, and locked server racks Multi‑Factor Access Control: only authorised personnel admitted Video Surveillance: continuous monitoring of datacenter sites All Microsoft 365 datacenters use biometric access controls, with most requiring palm prints. Regular internal and third‑party audits ensure compliance with security certifications, making the Microsoft cloud trusted by highly regulated organisations. For more information: https://learn.microsoft.com/en-us/compliance/assurance/assurance-datacenter-security https://learn.microsoft.com/en-
Data sanitisation process: Yes
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

Data export approach: Modern Work applications enable users to export their data in numerous ways. For information on how Outlook users can export their data, visit https://support.microsoft.com/en-us/office/export-emails-contacts-and-calendar-items-to-outlook-using-a-pst-file-14252b52-3075-4e9b-be4e-ff9ef1068f91 For information on how Teams users can export their data, visit https://answers.microsoft.com/en-us/msteams/forum/all/how-to-download-data-and-activities-carried-out-on/0e21a9e5-71c8-4cdd-b817-a019dcd54592
Data export formats: CSV

Other
Other data export formats: Microsoft Excel (as a workbook or PivotTable report)

Comma-separated values (CSV)

Extensible Markup Language (XML)

Text-only (tab delimited)
Data import formats: CSV

Other
Other data import formats: Modern Work allows network upload of PST files.

Depending on the Modern Work application used, users may also:

Word, Excel, PPT, PDF, image, video, and audio.

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)

Other
Other protection between networks: Microsoft uses encryption technologies to protect customer data in transit. Inter-data centre communications between Microsoft servers take place over TLS or IPsec, and all customer-facing servers negotiate a secure session using TLS with client machines. For more information about encryption in transit for Modern Work solutions, please see: https://learn.microsoft.com/en-us/compliance/assurance/assurance-encryption-in-transit
Data protection within supplier network: TLS (version 1.2 or above)

Other
Other protection within supplier network: Modern Work is a highly secure environment that offers extensive protection in multiple layers: physical datacenter security, network security, access security, application security, and data security. Encryption at rest includes two components: BitLocker disk-level encryption (volume-level) and per-file encryption (file-level) of customer content.

Availability and resilience

Guaranteed availability: Please note that the following links are collectively a high-level overview, and the actual terms can be found in the specific SLA and refund policy documents. • https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services?lang=1&year=2023 • https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services • https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472 • https://www.microsoft.com/en-us/store/b/returns • https://learn.microsoft.com/en-us/answers/questions/1275102/ms-365-business-premium-service-level-agreement?page=1 • https://learn.microsoft.com/en-us/dynamics365/customer-service/use/overview-service-level-agreements • https://learn.microsoft.com/en-us/training/modules/service-level-agreements/ • https://www.microsoft.com/licensing/servicelevelagreements%29
Approach to resilience: Microsoft's datacentre setup is designed to be resilient and align with the UK Government's 2nd Cloud Security Principle "Asset Protection and Resilience". * Redundant Architecture: Microsoft online services achieve service resilience through redundant architecture, which involves deploying multiple instances of a service on geographically and physically separate hardware. This provides increased fault-tolerance for Microsoft online services. * Data Replication and Automated Integrity Checking: Data replication and automated integrity checking are part of Microsoft's strategy to ensure service resilience. * Compliance with UK G-Cloud: Every year, Microsoft prepares documentation and submits evidence to attest that its in-scope enterprise cloud services comply with the 14 Cloud Security Principles of G-Cloud. This gives G-Cloud customers an overview of its risk environment. * ISO/IEC 27001 Certification: The compliance process relies on the ISO/IEC 27001 certification. A Government Digital Service (GDS) accreditor performs several random checks on the Microsoft assertion statement, samples the evidence, and makes a determination of compliance. * UK OFFICIAL Data: The appointment of Microsoft services to the Digital Marketplace means that UK government agencies and partners can use in-scope services to store and process UK OFFICIAL government data. Please also see: • https://learn.microsoft.com/en-us/compliance/assurance/assurance-resiliency-and-continuity • https://learn.microsoft.com/en-us/compliance/regulatory/offering-g-cloud-uk • https://learn.microsoft.com/en-us/azure/compliance/offerings/offering-uk-g-cloud • https://azure.microsoft.com/en-us/blog/trusted-cloud-security-privacy-compliance-resiliency-and-ip/ • https://azure.microsoft.com/en-us/blog/easing-compliance-for-uk-public-and-health-sectors-with-new-azure-blueprints/
Outage reporting: For more information: • https://learn.microsoft.com/en-us/microsoft-365/enterprise/view-service-health?view=o365-worldwide • https://azure.microsoft.com/en-us/get-started/azure-portal/service-health/ • https://learn.microsoft.com/en-us/graph/service-communications-concept-overview • https://learn.microsoft.com/en-us/azure/service-health/impacted-resources-outage • https://learn.microsoft.com/en-us/power-platform/admin/check-online-service-health • https://learn.microsoft.com/en-us/power-bi/support/service-interruption-notifications

Identity and authentication

User authentication needed: Yes
User authentication: Multi-Factor Authentication (MFA)

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Limited access network (for example PSN)

Dedicated link (for example VPN)

Username or password

Other
Other user authentication: Modern Work uses Modern Authentication, a method of identity management that includes authentication methods like Multifactor Authentication (MFA), smart card authentication, and client certificate-based authentication. Authorization methods include Microsoft’s implementation of Open Authorization (OAuth) and Conditional Access policies. Modern Work gives you the option to use security defaults or Conditional Access policies to turn on MFA for your admins and user accounts. For more information, visit: - https://learn.microsoft.com/en-us/microsoft-365/admin/security-and-compliance/set-up-multi-factor-authentication?view=o365-worldwide - https://learn.microsoft.com/en-us/microsoft-365/enterprise/hybrid-modern-auth-overview?view=o365-worldwide
Access restrictions in management interfaces and support channels: Modern Work uses Microsoft Entra to create and update dynamic groups that automatically adjust membership based on defined rules. You can enforce multifactor authentication, control device access, apply sensitivity labels, restrict sharing to approved domains, prevent anonymous sharing, and limit external collaboration. User‑management features support regular access reviews, automated provisioning, and security‑group‑based restrictions. Sensitivity labels protect content in Microsoft Teams, Microsoft 365 Groups, and SharePoint, while access from unmanaged devices can be blocked or limited to web‑only. SharePoint sites can also be restricted to specified network locations.
Access restriction testing frequency: At least once a year
Management access authentication: Multi-Factor Authentication (MFA)

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Limited access network (for example PSN)

Dedicated link (for example VPN)

Username or password

Other
Description of management access authentication: Azure identity and access management protects organisational and personal information by centralising and automating the identity lifecycle. It enables management of identities, credentials, and access rights from creation to retirement. Security features include multifactor authentication through Azure Active Directory, the Microsoft Entra Authenticator app, password‑policy enforcement, token‑based authentication with AD FS or third‑party providers, and role‑based access control (RBAC). Hybrid identity provides a single identity across on‑premises and cloud environments. Azure also offers secure infrastructure and monitoring to detect unauthorised access using Active Directory and Microsoft Entra ID.

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: Users have access to real-time audit information
How long supplier audit data is stored for: User-defined
How long system logs are stored for: User-defined

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: CSA CSM version 4.0

ISO/IEC 27001

Other
Other security governance standards: Microsoft adheres to numerous, rigorous security and compliance standards, including CSA CCM version 3.0, ISO 27001, ISO 27018, SOC 1, SOC 2, SOC 3, FedRAMP, and HITRUST, among others. For more on specific compliance, visit: - https://learn.microsoft.com/en-us/compliance/assurance/assurance-governance - https://learn.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--governance-and-compliance - https://servicetrust.microsoft.com/
Information security policies and processes: Please see: • https://learn.microsoft.com/en-us/compliance/assurance/assurance-governance • https://www.microsoft.com/en-us/securityengineering/osa/practices • https://www.microsoft.com/investor/reports/ar23/index.html • https://learn.microsoft.com/en-us/sql/reporting-services/reporting-services-concepts-ssrs?view=sql-server-ver16 • https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/mdo-sec-ops-guide?view=o365-worldwide • https://learn.microsoft.com/en-us/security/operations/ • https://download.microsoft.com/download/A/0/3/A03FD8F0-6106-4E64-BB26-13C87203A763/Information_Security_Management_System_for_Microsofts_Cloud_Infrastructure.pdf • https://learn.microsoft.com/en-us/compliance/regulatory/offering-iso-27001 • https://www.microsoft.com/investor/reports/ar22/"
Software Security Code of Practice: No

Operational security

Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Configuration and change management approach: Modern Work enforces change management procedures for both code and non-code changes to maintain its security posture. Once an information system within Modern Work is deployed with a robust security posture, detailed change management processes are enforced to maintain system integrity. For more information, visit https://learn.microsoft.com/en-us/compliance/assurance/assurance-microsoft-365-change-management
Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Vulnerability management approach: Please see: • https://www.microsoft.com/en-us/security/blog/2022/09/08/part-1-the-art-and-science-of-threat-hunting/ • https://learn.microsoft.com/en-us/microsoft-365/security/defender/criteria?view=o365-worldwide • https://learn.microsoft.com/en-us/windows/deployment/windows-autopatch/overview/windows-autopatch-deployment-guide • https://techcommunity.microsoft.com/t5/device-management-in-microsoft/how-we-do-it-manage-and-exceed-security-update-compliance/ba-p/377264 • https://www.microsoft.com/insidetrack/blog/microsoft-uses-threat-intelligence-to-protect-detect-and-respond-to-threats/ • https://www.microsoft.com/en-us/security/business/security-101/what-is-cyber-threat-hunting • https://www.microsoft.com/en-us/security/business/threat-protection/microsoft-defender-vulnerability-management • https://learn.microsoft.com/en-us/microsoft-365/security/defender-vulnerability-management/defender-vulnerability-management?view=o365-worldwide
Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Protective monitoring approach: Azure security requires active monitoring, and service teams configure tools such as the Microsoft Monitoring Agent and System Center Operations Manager to provide timely alerts. Azure continuously detects organisational risk using machine‑learning algorithms and heuristics to identify anomalous activity or potential identity compromise. When a threat is detected, Microsoft follows a structured incident‑response process, investigating risky users and Azure Monitor logs to confirm and contain the issue, evict the threat actor, and apply appropriate security controls across workloads. Initial response times depend on the support plan and business impact. Details: https://azure.microsoft.com/en-us/support/plans/response/
Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
Incident management approach: Microsoft uses a federated security incident response model across online services, with shared processes, definitions, and training. The Microsoft 365 Security Response team provides central expertise and coordinates with Modern Work service teams, engaging additional security specialists when needed. Incident response responsibilities are shared, with service teams contributing technical insight. The response approach follows NIST 800‑61 phases: preparation, detection and analysis, containment and recovery, and post‑incident review to improve future readiness. Microsoft aims to respond quickly and effectively to protect Modern Work services and customer data. More information: https://learn.microsoft.com/en-us/compliance/assurance/assurance-incident-management
Post-quantum cryptography secure: No

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

Connection to public sector networks: Yes
Connected networks: Public Services Network (PSN)

Police National Network (PNN)

Joint Academic Network (JANET)

Scottish Wide Area Network (SWAN)

Health and Social Care Network (HSCN)

Pricing

Discount for educational organisations: Yes
Free trial available: Yes
Description of free trial: Information on free trials can be found on https://www.microsoft.com/en-gb/microsoft-365/try
Link to free trial: https://www.microsoft.com/en-gb/microsoft-365/try

Discount percentage by annual call-off contract value (excluding VAT)

Less than £250,000: 0%
Between £250,000 and £500,000: 0%
Between £500,001 and £1,000,000: 0%
Between £1,000,001 and £2,500,000: 0%
Between £2,500,001 and £5,000,000: 0%
Over £5,000,001: 0%

Non-mandatory Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: LRQA
ISO/IEC 27001 accreditation date: Friday 22 November 2024
What the ISO/IEC 27001 doesn’t cover: N/A
ISO 28000:2022 certification: No
ISO 9001 certification: Yes
Who accredited the ISO 9001 certification: LRQA
ISO 9001 accreditation date: Wednesday 25 September 2024
What the ISO 9001 doesn’t cover: N/A
Quality management systems (QMS): Yes
CSA STAR certification: No
PCI certification: Yes
Who accredited the PCI DSS certification: Worldpay
PCI DSS accreditation date: Tuesday 16 July 2024
What the PCI DSS doesn’t cover: N/A
Cyber essentials: Yes
Please provide your Cyber Essentials Certificate Number: 770b0286-b62f-4d8f-a3f8-44b33577be73
Cyber essentials plus: Yes
Please provide your Cyber Essentials Plus Certificate Number: 27d50e1f-0a8d-4755-b0dc-4b1183227761
Other security certifications: No

Section B - Commitment for Future: Delivery: Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified

Plans to engage the contract workforce in deciding the most important workplace issues to address

Ensuring new workers are informed of their right to join a trade union

Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce

Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours

Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing

Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment

Activities to cascade good practice on fair working conditions throughout the supply chain

Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave

Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary

Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible

Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Volunteering opportunities for staff

Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)

Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees

Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

Plans for positive actions with community groups.

Measures for making facilities used in the delivery of the contract available for community groups, education or training

Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

Plans to respond flexibly and adapt approaches to community engagement and initiatives

Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract

Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors

Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants

Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition

Introducing transparency to pay and reward processes

Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.

Working conditions which promote an inclusive working environment and promote retention and progression

Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

Understanding of the issues affecting the development of new skills by target cohort

Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce

Understanding of issues relating to entering the contract workforce

Creation of outreach activities to create a pipeline of employees for the future contract delivery

Content of the outreach activity is designed to suit the target cohort

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Actions to invest in the physical and mental health and wellbeing of the contract workforce

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