EASIPC SERVICES LTD

EasiPC - Managed Antivirus - Webroot

The EasiPC Managed Anti-Virus Service provides your school with a best in class, managed antivirus solution. The service is built around a simple per device per year cost – there are no upfront, ongoing, upgrade, licencing or management fees. The service includes all updates for the life of the agreement.

Features

• Advanced endpoint antivirus and web filter
• Cloud based threat protection
• Zero day protection using behaviour based detection
• Offline signature based protection
• Fully cloud based service

Benefits

• No on-premises infrastructure
• Low system impact
• Advanced endpoint protection
• Cost effective and scalable
• Behaviour based detection using machine learning

£5.85 a device a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@easipc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

343421555640018

Contact

Rob Lloyd
01604286682
bids@easipc.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • Windows 10. 11
  • Windows Server 2008, 2012r2, 2016, 2019
  • Mac OSX 10.7 and up

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: All response times are defined in the service specification. Initial target response times are 30 minutes for non critical tickets up to a maximum of 8 hours for low priority service requests. No support is provided outside of working hours - Monday to Friday 8am to 5pm.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All EasiPC customers are assigned an account manager for general service requests, escalation of service issues and general account management. The service is a fully managed service, and any support required due to issues with the service are covered by the EasiPC service desk. Support via the service desk can be obtained via email and phone, during business hours. EasiPC also offer a fully managed service desk, providing further reactive support which can be provided at additional cost. For customers who do not have onsite support an additional onsite support service can be provided at additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: EasiPC will provide a fully managed onboarding experience, managed by the Cloud Deployment team and following PRINCE2 project management processes. During initial consultancy, the EasiPC Cloud Deployment team will build a bespoke onboarding process defined by the exact service requirement. During onboarding, EasiPC will provide support and training, including but not limited to electronic resources, workshops and webinars.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: In the event the service is no longer required, a termination of service can be requested 60 days in advance of the renewal date. During offboarding (at the end of contract) all available data exports will be provided for download for a period of 30 days. The export of data is included within the contract costs, however any migration services required are chargeable at the EasiPC day rate.
• End-of-contract process: Once the contract reaches it's end date, all data is exported and made available to the customer for 30 days. After 30 days, all data, user accounts and access is permanently deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Windows
  • Other
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Please see the following URL for a fully detailed guide of the management interface:; ; https://docs.webroot.com/us/en/home/wsa_website_userguide/wsa_managementwebsite_userguide.htm
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Webroot makes available the Unity API which uses representational state transfer (REST) architecture.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Webroot is powered by a massively scalable infrastructure and already service millions of users. The addition of a practicable number of users has a very low impact.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Webroot

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Customers export their data from Webroot by selecting the files, users or services they want to export.
• Data export formats: CSV
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Contractually Webroot's Service Level is guaranteed to 99.9% availability for any calendar month.
• Approach to resilience: All data is redundantly stored across a minimum of 2 data centres, and all services are designed to leverage the redundant data centre infrastructure powering Webroot's services.
• Outage reporting: Webroot provides customer alerts via emails to customers and resellers

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: All access to EasiPC services are controlled by leveraging a combination of the following: Complex Username and Password Multifactor authentication IP restrictions UAC (User Access Control) lists Firewall
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: EasiPC is compliant with ISO 27001 and certified Cyber Essentials Plus. All services that EasiPC have developed and deployed have been subject to strict security testing.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: EasiPC uses the ITIL change management processes for all services and all configuration items are controlled by the process. All change requests are managed by an internal CAB who support and work with other teams within EasiPC, ensuring changes are carried out following the ITIL standards. The CAB ensure all change requests and subsequent changes are recorded and carried out successfully.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: EasiPC leverage vendor support services to ensure current guidance and and recommendations are followed to reduce vulnerabilities. All systems are patched in accordance with vendor guidelines and within 14 days where they are non critical. Where critical patching is required, additional emergency maintenance windows my be required. Customers are alerted via direct notifications (email and or phone call) to allow for patching All patches are tested prior to being deployed to the production environment.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: All EasiPC systems are automatically monitored 24/7 using industry standard RMM and network tools. Alerts are automated and real time events and logs are reported to the service desk where they are handled by our ITIL aligned service desk team.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: EasiPC provide ITIL aligned incident management through our service desk team. Incidents reported by phone, email or ticket portal are reviewed and a response and resolution are provided within the agreed timeframes. All responses and resolutions follow EasiPC's documented incident management process.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Webroot as an Opentext company have committed to:; ; -A science-based emissions target of 50% reduction by 2030 and net-zero by 2040.; -Zero waste from operations by 2030.; -Climate innovation.

Pricing

• Price: £5.85 a device a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@easipc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.