Infotel UK

Cloud Software Services

Infotel UK is an IT Consultancy based in Newcastle Upon Tyne with expertise in Java, DevOps, Testing, Data Science, AI & Machine Learning, Kafka, Event Driven Architecture, Cloud Based Solutions, Event Based Solutions, Web Development, Agile Methodologies and Project Management.

Features

• Incident management.
• IT Service Management, ITSM
• Data deletions
• Real-time reporting
• Maintenance and Support
• Software Development
• Kafka
• Event Based Architecture
• Event Based Solutions
• AI & Machine Learning

Benefits

• cloud hosted software as a service
• maintenance and support agreements available
• Kafka development expertise
• robust event based architecture design
• Event Based Solutions
• Cloud Based Solutions
• bespoke software solutions tailored to your requirements
• use AI to solve the most complicated use cases
• manage your data compliance
• anonymise and redact PII

£200 a unit a day

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mundeep.nayyar@infotel.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

343602005644515

Contact

Mundeep Nayyar
0191 2708800
mundeep.nayyar@infotel.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Bespoke solutions dependent on customer needs/requirements means constraints would be discussed on a per-project basis.
• System requirements: Bespoke solutions dependent on customer needs/requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Bespoke solutions dependent on customer needs/requirements would change the support levels we'd offer. This can be discussed.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Bespoke solutions dependent on customer needs/requirements would change the support levels we'd offer. This can be discussed.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Bespoke solutions dependent on customer needs/requirements would entail learning groups, training days and/or initial support calls, etc.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Bespoke solutions dependent on customer needs/requirements would facilitate the extraction of data when a contract ends.
• End-of-contract process: Bespoke solutions dependent on customer needs/requirements would change the pricing and terms of any contracts entered.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Bespoke solutions dependent on customer needs/requirements
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Bespoke solutions dependent on customer needs/requirements would ensure the independence of resources is managed and offset against any other resource usage.

Analytics

• Service usage metrics: Yes
• Metrics types: Performance metrics
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Bespoke solutions dependent on customer needs/requirements would alter the exporting of data in relation to the services/software being used.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • XML
  • JSON
  • Excel
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • XML
  • JSON
  • Excel

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Bespoke solutions dependent on customer needs/requirements would dictate any SLAs put in place.
• Approach to resilience: This information would be available on request.
• Outage reporting: This could be done in any of the three listed or other ways, dependent on the needs of the customer and a predefined agreement as part of any project planning

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Bespoke solutions dependent on customer needs/requirements would define the levels of restriction to access for any system/software/application.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: AFNOR Certification
• ISO/IEC 27001 accreditation date: 01/04/2019
• What the ISO/IEC 27001 doesn’t cover: Not Applicable, Fully covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: This reporting structure can be changed/tailored to customer needs based on predefined agreements.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Bespoke solutions dependent on customer needs/requirements would mean this could be changed and discussed prior to any engagement with a customer.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Bespoke solutions dependent on customer needs/requirements would necessitate the level of management on this being discussed and agreed upon prior to customer engagement.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: This is done through various sanity checks and these can be tailored to a customer's preferred methods of working.
• Incident management type: Undisclosed
• Incident management approach: A generic manner for this is usually, discovery, report, plan, action, post-script report. This can be discussed and changed based on user/customer requirements for any contract/engagement.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  More detail available on request.
• Covid-19 recovery:

  Covid-19 recovery

  More detail available on request.
• Tackling economic inequality:

  Tackling economic inequality

  More detail available on request.
• Equal opportunity:

  Equal opportunity

  More detail available on request.
• Wellbeing:

  Wellbeing

  More detail available on request.

Pricing

• Price: £200 a unit a day
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We can supply a proof of concept where required.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mundeep.nayyar@infotel.com. Tell them what format you need. It will help if you say what assistive technology you use.