ASK AIB LIMITED

Cloud-Based Integrated Desk, Room, Office & Visitor Booking System

Cloud-based office space management software for booking desks, rooms, visitors and shared resources. Integrates with Microsoft Outlook and Teams, with web and mobile access. Provides visibility of availability, supports hybrid working, and delivers space utilisation and planning insights to help organisations manage offices efficiently.

Features

• Desk booking and hot-desk management
• Meeting room booking and scheduling
• Visitor registration and host notifications
• Booking of shared resources (desks, rooms, parking, equipment)
• Team scheduling and hybrid attendance coordination
• Interactive office floorplans and live availability
• Space planning and capacity management tools
• Microsoft Outlook and Teams integration
• Web and mobile access (desktop, tablet, iOS and Android)
• Space utilisation and occupancy analytics

Benefits

• Simplifies desk booking and supports flexible hybrid working
• Reduces manual room booking through Outlook and Teams integration
• Improves visitor experience with automated registration and host notifications
• Helps teams coordinate on-site attendance and hybrid schedules
• Provides clear visibility of office layouts and resource availability
• Enables better space planning using real utilisation data
• Supports booking of multiple shared workplace resources
• Accessible across web, mobile, Outlook and Microsoft Teams
• Keeps calendars accurate with automatic booking synchronisation
• Improves decision-making with occupancy and utilisation insights

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@askaib.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

343686401867847

Contact

Julie Reilly
07909453204
hello@askaib.com

About your service

• Service categories:

  Applications

  Collaborative

  • Team collaboration
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Microsoft Teams, Microsoft Outlook
• Cloud deployment model: Public cloud
• Service constraints: AskAiB has a detailed support policy which includes policies around scheduled maintenance, which is always undertaken outside regular UK business hours.
• System requirements:
  • Internet connection
  • For mobile use, an iOS or Android device
  • Mac OS and Windows compatible
  • M365 for Outlook/Teams integration
  • Safari, Chrome, Microsoft Edge browsers actively supported

User support

• Email or online ticketing support: Yes
• Support response times: Tickets are assessed on priority basis from P1 (highest priority) to P4 (least priority). All time periods are based on UK working hours from 8.30-5.30.; ; P1 (system unusable) - Resolved within 8 hours; P2 (system disrupted but workarounds available) - Resolved within 72 hours; P3 -(Minor disruption - workarounds available) - Resolved within 14 days; P4 - (minimal/no day to day impact) - Resolved within 21 days.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: AskAiB provides UK-based support as part of the core service. There are no additional fees for support or account management.; ; Support availability; ; Hours: Monday–Friday, 08:30–17:30 (GMT); ; Channels: Email, phone, and in-app ticketing; ; Cost: Included within the subscription fee; ; Support scope; ; Incident management and fault remediation; ; Platform assistance across Teams, Outlook, web, tablet and mobile; ; Monitoring and mitigation of operational and security-related vulnerabilities; ; Ticketing with tracked updates and resolution outcomes; ; Shared service desk for first and second-line support; ; Escalation to engineering (third-line) for complex issues; ; Response and resolution targets (severity-based); ; P1 (Critical): 1-hour initial response / 8-hour resolution; ; P2 (High): 2-hour initial response / 24-hour resolution; ; P3 (Medium): 8-hour initial response; ; P4 (Low): 16-hour initial response; ; Account management; ; Named account manager provided for relationship and commercial matters; ; Cost included within subscription; ; Not a technical role, but coordinates with the service desk as required; ; Additional notes; ; No separate Technical Account Manager (TAM) or Cloud Support Engineer product is offered; ; Support function is centrally delivered and not customer-dedicated
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: AskAiB provides a structured but lightweight onboarding process to help users start using the service quickly and confidently.; ; Setup includes configuration of sites, resources, users and Microsoft 365 integrations. Users are supported through live online training sessions, recorded videos, and concise user and administrator guides.; ; Migration assistance from other/legacy platforms is provided through a well tested methodology.; ; During go-live, support is available to assist administrators and users, with follow-up support provided via the helpdesk. Most users are able to start booking desks, rooms and visitors immediately with minimal training.; ; Training can be provided online, onsite and/or with custom documentation and videos created for each client.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: All data will be exported to CSV format for customers and any legacy client data securely deleted.
• End-of-contract process: At the end of the contract term, the client may choose to:; ; 1. Renew the Service; The agreement is renewed and service continues without interruption. All data, configurations and integrations remain active.; ; 2. Terminate the Service; If the client elects not to renew, they may serve notice in accordance with the contract. Upon termination the client may choose one of the following data outcomes:; ; Immediate Deletion – all customer data is permanently deleted on termination.; ; Retention Period – data is retained for a mutually agreed period to support transition.; ; Data Export – data is exported to the client in CSV format prior to deletion.; ; The client may combine options (e.g., data export followed by retention or deletion).; Deletion is certified upon completion. No data is retained beyond the agreed period.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile app offers streamlined, simplified functionality and does not support system administrator rights.; ; All core functionality for creating, updating and deleting bookings is available across all platforms.
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: User access interfaces:; ; Web browser (no local installation required); ; Microsoft Teams add-in; ; Microsoft Outlook calendar integration; ; Mobile browser; ; Tablet interface for visitor check-in and reception; ; Single sign-on via Microsoft Entra ID (Azure AD); ; Users can book desks, rooms and resources, view office floorplans, manage hybrid schedules and register visitors.; ; Administrator access:; ; Web-based administration console for configuration, permissions, reporting and integration management; ; Role-based access controls (RBAC) applied; ; SSO enforced via Microsoft Entra ID; ; AskAiB supports modern browsers and does not require client software.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: Tested with screen readers and mousless users. ; ; On-going work and refinement on askAiB's calendar/floorplan functionality to enhance accessibility.; ; Working towards WCAG 2.2AA
• API: Yes
• What users can and can't do using the API: Administrators can push/pull data with askAiB via the API - updating fields within askAiB or other solutions as needed.; ; Examples include:; Outlook integration; Teams integration; Sensor integrations; Security system integrations; CAFM systems; ; There are no hard limitations - each integration will be scoped and support with askAiB to ensure effective system and data flow design.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: All aspects of look and feel of the solution can be customised - including colour schemes, logos.; ; In addition to fully configurable/customisable "sites" or buildings being available to set up - the booking system itself is fully customisable, allowing users to create an unlimited number of bespoke bookable resources. There are no limitations to just "rooms" or "desks" - but whatever resources are available (pods, booths, lockers etc. with bespoke naming conventions).; ; All floorplans are fully customisable.; ; The system is customised to the needs of each client.

Scaling

• Independence of resources: AskAiB is designed so that users are not impacted by demand from other tenants. The service achieves this through:; ; Multi-tenant logical isolation ensuring one customer’s usage does not degrade another’s; ; Horizontally scalable infrastructure that automatically adds capacity during peak demand; ; Workload separation between API, authentication, booking logic, integrations and analytics; ; Autoscaling databases and queues to absorb spikes without impacting interactive use; ; Performance monitoring and SLOs on response times and error rates; ; Rate-limiting and back-pressure controls to protect core functions during abnormal load; ; These controls ensure user experience remains consistent even when demand increases.

Analytics

• Service usage metrics: Yes
• Metrics types: AskAiB provides comprehensive analytics across user, booking and visitor activity, including:; ; Full reporting of all system transactions (bookings, modifications, check-ins/outs, no-shows, cancellations); ; Visibility of utilisation, occupancy and space usage patterns (subject to data availability); ; Granular analysis at user/resource level; ; Roll-up views across rooms → floors → buildings → organisations → system-wide; ; Data aligned to the client’s configured location hierarchy; ; Export capability for further analysis (e.g., CSV); ; These insights support operational planning, workspace optimisation and performance monitoring.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: User data is exported via CSV or API.; ; CSV is a standard platform functionality.; ; API data exported would be scoped and implemented separately and subject to agreement.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: AskAiB provides a guaranteed monthly uptime target of 99.5%, excluding planned maintenance windows and force majeure events. Availability is measured monthly and monitored continuously.; ; If uptime falls below the guaranteed level, the customer becomes eligible for service credits, which are calculated as a percentage of the monthly subscription fee for the affected service component. Credits are applied to the next invoice issued under the agreement and represent the customer’s sole and exclusive remedy for failure to meet the uptime SLA.; ; Service credits are calculated at 1% of the monthly subscription fee per 1 hour of unplanned downtime beyond the guarantee, capped at 25% of the monthly fee. In addition, where resolution response times for operational faults exceed the SLA commitments, service credits may also apply at 1% of the monthly subscription fee per 2 hours beyond the committed resolution time, capped at 10% of the monthly fee.; ; Service credit eligibility requires that (i) the incident was not caused by customer-side or third-party issues outside the supplier’s control, and (ii) the customer submits a valid claim within 30 days of the incident with supporting detail. No cash refunds are made.; ; Planned maintenance is scheduled outside normal business hours notified in advance.
• Approach to resilience: This information is available upon request - utilising Microsoft Azure's state of the art backup and redundancy capabilities.
• Outage reporting: Email alerts will be sent to users in the event of an outage.; ; Status updates will be provided similarly, and expected resolution time - if applicable.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: AskAiB restricts access to management interfaces and support channels using role-based access control, least-privilege permissions and individual authenticated accounts. Administrative access requires MFA and is available only to authorised personnel; SSO is used where supported. Access to customer data via support channels is controlled and logged, and only permitted when necessary to fulfil a support request. All administrative actions are traceable through audit logs, and access rights are reviewed periodically and on role change. Customer tenants are segregated logically to prevent unauthorised cross-access.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Hosted on Microsoft Azure, which is independently certified against a broad range of internationally recognised security, privacy and governance standards (including ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, SOC 1/2/3 and CSA STAR). askAiB adopts Azure’s certified controls for datacentre security, physical access control, data protection and operational governance, and aligns its own internal governance to these frameworks.
• Information security policies and processes: AskAiB operates an information security programme aligned to recognised frameworks including ISO 27001 and NIST. Governance is overseen by senior management, with defined accountability and reporting across risk, compliance, secure development and incident response. Policies cover risk assessment, access control, secure SDLC, vulnerability management, vendor risk management, incident management, data classification, continuity, and data protection compliance.; ; Annual risk assessments are conducted across infrastructure, software, personnel and data assets, with controls tracked and reviewed. Employees undergo pre-employment screening and receive mandatory security training on induction and annually thereafter. Access to systems follows least-privilege and role-based principles, with MFA enforced on critical systems and periodic access reviews.; ; Compliance with policies is assured through continuous monitoring, internal reviews, external audits and the ability for customers to conduct penetration testing by arrangement. askAiB maintains GDPR and global privacy compliance and conducts vendor due diligence on all third-party providers.; ; Business continuity and disaster recovery plans are maintained, tested and reviewed annually. Policies are reviewed on at least an annual cycle or following material changes in risk, technology or regulation to ensure ongoing effectiveness.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: AskAiB uses structured change management aligned to a secure SDLC. Service components are tracked through their lifecycle using source control, CI/CD pipelines, environment segregation and asset inventories. Changes follow defined steps including design review, testing, approval and deployment with rollback plans. All production changes require authorised access and MFA, with audit logging for traceability.; ; Security impact is assessed during design and prior to deployment, including code review, dependency scanning and vulnerability checks. High-risk changes undergo enhanced peer review. Configuration items are periodically reviewed to ensure integrity and policy compliance.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: AskAiB operates a structured vulnerability management process aligned to secure SDLC practices. Potential threats are assessed through code review, dependency scanning, automated security testing, environment monitoring and third-party risk assessment. Threat intelligence is sourced from vendor advisories, CVE/NVD feeds, security mailing lists and cloud provider notifications. Vulnerabilities are triaged by severity and impact; critical patches are prioritised and deployed rapidly via CI/CD, with routine patches issued through scheduled releases. Platform and infrastructure patches are inherited from Microsoft Azure, which applies OS and platform updates as part of its certified vulnerability management programme.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: AskAiB operates supplier-defined protective monitoring controls including logging of administrative and security events, anomaly detection, performance monitoring, access audits and alerting. Logs are retained for forensic purposes and reviewed against defined thresholds. High-risk events trigger investigation via incident management procedures. Underlying platform and infrastructure monitoring is inherited from Microsoft Azure, which provides certified continuous monitoring, threat intelligence and platform-level alerting.
• Incident management type: Supplier-defined controls
• Incident management approach: AskAiB operates a defined incident management process with pre-approved playbooks for common events such as outages, performance degradation, data integrity issues and security incidents. Incidents are triaged by severity and impact, with roles and responsibilities assigned through the Business Continuity and Disaster Recovery plan. Users can report incidents via email, telephone, support portal or live chat. Major incident updates are communicated via email or in-app notifications. After recovery, askAiB produces incident reports detailing root cause, impact, remediation and preventative actions. A post-incident review feeds continuous improvement and annual plan updates.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Up to 30 day free trial, supported by askAiB.; ; Integrations such as SSO, Teams and Outlook integration all tested.; ; This is done on a pass/fail basis and agreement on final scope prior to pilot.
• Link to free trial: https://register.askaib.com/signup

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@askaib.com. Tell them what format you need. It will help if you say what assistive technology you use.