HSO Enterprise Solutions Limited

Envision Art of the Possible Workshop - Data & AI

A data & analytics art of the possible workshop is a session designed to help organizations explore innovative solutions to improve their customer engagement, employee empowerment, operational optimization, and product transformation. The workshop is intended to accelerate the journey of becoming a digital business by visualizing innovative solutions.

Features

• Hands on, immersive workshop with your stakeholders.
• Your staff input into how to best use your data.
• Exploring innovative solutions to improve public engagement.
• Assessment of your data storage and how you utilise it.
• A report of findings with a bespoke implementation plan.
• An understanding of the strengths and weaknesses of your data-set.
• Formulation of an organisational Data Strategy.
• Leverage Dynamics 365 (D365), Microsoft 365 (M365), Azure, SharePoint.
• Leverage Power Apps, Power BI, Power Virtual Agent (Chatbot).
• Explore Artificial Intelligence (AI) opportunities bespoke to your organisation.

Benefits

• Optimise operations with practical steps to implement improvements.
• Transform products by widening the design circle in your organisation.
• Creative solutions for business initiatives drives organisational improvement.
• Improve public engagement, employee empowerment, operational optimization, and service delivery.
• Empower employees by listening to their ideas.
• Leverage your data for strategic decision making.
• Turn data from something to manage into an asset.
• Data is the lifeblood of any organisation, get yours flowing!
• Ensure data compliance with regulatory and organisational requirements.
• Confirm compliance with the Data Protection act and UKGDPR.

£500 to £1,900 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UK-GCloud@hso.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

344597464588879

Contact

Michael Lonnon
07849087668
UK-GCloud@hso.com

Planning

• Planning service: Yes
• How the planning service works: Delivering a Technology Strategy is hard, so let HSO make it easier by doing it together. HSO’s Enterprise Architecture Team has experience across multiple process areas and sectors. We bring learnings from all industries to our PS clients. Together we define your Microsoft-focused technology roll-out with clearly defined milestones. ; ; Going through an Enterprise Architecture process helps you align your business strategy to your IT strategy. Its output are project phases linked to tangible deliverables and benefits. It defines and constrains each phase and allows your team and ours to work to clear and tangible boundaries helping you manage change and scope creep, hence giving you confidence in the cost and timing of your project.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Full training can be delivered, as required, on new features and modules of Dynamics 365 Finance & Operations (ERP) and existing Dynamics AX implementations. HSO also supports Training for Dynamics Customer Engagement (CRM) and Microsoft’s Power Platform applications.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Dynamics 365 (ERP and CRM).
  • Microsoft Dynamics AX2012.
  • Microsoft Dynamics AX2009.
  • Microsoft Power Platform and Analytics.
  • The wider Microsoft Technology stack (including Microsoft365 and Azure Services).

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Depending on the stage that you are at in your Cloud Adoption / Business Transformation Journey, HSO offers various services to help smooth and advance your journey. These include, but are not limited to:; ; 1. Azure Cloud Adoption Services - to help you identify where and how to start your journey with your existing solutions.; 2. Microsoft Platform Health Check - to take stock of where you are and where you want to get to.; 3. Enterprise Architecture Engagements - enable you to look at the bigger picture and align your IT Strategy to your Business / Organisation Strategy.; 4. Dedicated Assessments looking at adoption of specific collaborative technology, such as Microsoft 365, Teams, Power Platform, Business Intelligence, etc.; 5. HSO also has a defined and well tested Customer Take-on process focused on building a relationship with new customers who may be dissatisfied with their existing partners and the rate of change and / or innovation they are experiencing.; ; HSO would be happy to discuss the above services and any other associated services further with you.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Assurance and Performance Testing is part of the Implementation and Delivery Methodology. It is delivered through internal testing and a strictly defined and controlled User Acceptance Test (UAT) process. Testing-related Roles and Deliverables between HSO and our customers are agreed.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: The following Cloud Software and Services are supported by HSO:; ; 1. Microsoft Dynamics 365 Finance and D365 Supply Chain Management (ERP).; 2. Microsoft Dynamics 365 for Sales, Service and Marketing (CRM).; 3. Microsoft Dynamics 365 HR.; 4. Microsoft Data and Analytics Services including PowerBI.; 5. Microsoft Azure Services.; 6. Microsoft Dynamics Commerce.; 7. Microsoft Power Platform.; ; HSO’s dedicated Support Team provide support to customers via an online portal, with a UK Service window of 08:00 to 18:00. This Support window can be extended to full 24*7 support via HSO Global Managed Services. ; ; HSO typically provide 2nd and 3rd line Support, but can also provide 1st line support / dedicated teams at an additional charge.; ; HSO also provides further Managed Services options over and above a traditional Support desk. HSO's latest Managed Services brochure can be found here:; ; https://www.hso.com/wp-content/uploads/2021/11/UK-Managed-Services-Brochure-1.pdf

Service scope

• Service constraints: None.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: HSO Support's Response times are dependent on severity of the case, starting from 15 minutes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: HSO provide various Support Level options, starting from an Essential Agreement which is provided by purchasing blocks of Support hours. Further offerings, both reactive and proactive, are available as fixed price agreements, with the ability to raise unlimited Incidents, with unlimited hours spent to resolve them. ; ; All Customers will be assigned a dedicated Service Delivery Manager who will be responsible for all services delivered under the Support Agreement.; ; Within these agreements, there is a comprehensive Service Catalogue where customers can choose, and therefore only pay for, the services that they require.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau - Certificate Number 212127
• ISO/IEC 27001 accreditation date: Initial Certification: 23 April 2018, Latest Issue: 21 June 2021.
• What the ISO/IEC 27001 doesn’t cover: N/A - Covers ALL HSO UK trading companies: HSO Enterprise Solutions, HSO CRM Solutions & HSO Customer Service.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery

  Fighting climate change

  Planet - Sustainable, greener, and cleaner future. ; ; In the quest for a more sustainable tomorrow, HSO embraces a holistic approach to sustainability. Unwaveringly committed to reducing carbon footprint and maximising supply chain opportunities. Our vision encompasses more than just environmental responsibility; it embodies a philosophy of harmonising growth and innovation with a profound respect for the planet.; ; Embedding sustainable practices; ; HSO is committed to environmental excellence and pollution prevention. It works to surpass industry standards and lessen our impact on the local and global environment by conserving energy, water, and other natural resources; reducing waste generation; recycling and reducing our use of toxic materials. Emphasising efficient resourcing, responsible procurement, and innovation, HSO strives for a greener future.; ; By combining HSOs expertise as a Microsoft solutions provider with the power of Microsoft’s sustainable technologies and solutions, we’re able to support customers in achieving their net zero goals. To find more about how we can do this and help your organisation, please read page 10 of our latest Social Value brochure which can be found here:; https://www.hso.com/media/j15bdjwu/hso-social-value-brochure-2024-2.pdf; ; HSO can also provide our customers with the following service - an ESG Assessment. We analyse your Environmental, Social & Governance (ESG) reporting and support you in closing gaps to enable automated reporting. Please see the following HSO website link for further details:; https://www.hso.com/consultancy-offering/esg-assessment

  Covid-19 recovery

  Prosperity - Skills, opportunity, and liberating lives. ; ; A prosperous economy supports thriving communities and, in turn, people. HSO's commitment to ethical business practices, giving back to our communities, fair trade and responsible sourcing, ensures our growth and success go hand in hand with the well-being of wider communities.; ; Supporting the wider community: HSO works with multiple charities. For 2023/24, these are The Stroke Association, British Heart Foundation, and Alzheimer’s Research UK. To date, HSO's employees have raised over £114,000 for charity, which HSO has matched.; ; Putting technology and skills to good use: As well as time and money, HSO uses our skills to help non-profit organisations do more, eg. during lockdown, KidsOut, faced volunteer shortages affecting toy distribution to children in care and living in refuges. HSO built an app to streamline toy box scanning and tracking nationwide. Before this, KidsOut used a paper-based system to manage toy donations. The app removed time-consuming manual tasks, aiding volunteers, enabling growth and ensured efficient delivery despite employee / volunteer limitations.; ; Local economic development: HSO people are encouraged to involve themselves in local economic development initiatives. This can involve infrastructure projects or community facilities, leading to new business opportunities and job creation. ; ; Education and training initiatives: HSO works with organisations to support training and apprenticeship programmes. This bridges the skills gap by offering practical, industry-specific training to individuals seeking to enter work.; ; By combining HSOs expertise as a Microsoft solutions provider with the power of Microsoft’s sustainable technologies and solutions, we are able to support you achieve your organisation's goals, improving lives of those in your community. Please read our latest Social Value brochure:; https://www.hso.com/media/j15bdjwu/hso-social-value-brochure-2024-2.pdf; ; HSO can provide our customers with an ESG Assessment. We analyse your Environmental, Social & Governance (ESG) reporting, helping close gaps to enable automated reporting. Please see:; https://www.hso.com/consultancy-offering/esg-assessment

Pricing

• Price: £500 to £1,900 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UK-GCloud@hso.com. Tell them what format you need. It will help if you say what assistive technology you use.