Capita Business Services Limited
Digital Policing, Data and Experience Transformation (Capita)
We collaboratively design, build and implement innovative, digital solutions transforming the operational effectiveness of police forces. Leveraging our deep expertise in data, AI and human centered design alongside our policing experience we develop user friendly solutions that enhance daily business processes, complex investigations, intelligence operations and strategic leadership decision making.
Features
- Discovery Workshops exploring opportunities for Data Transformation through to AI
- User Centered Design, Service Design, Process Mapping, Persona Creation
- Intelligence Dashboards, Officer Mobile Dashboards, Bespoke Cloud Applications
- Robotic Process Automation (RPA), Consultancy, Design and Implementation
- Data Strategy, Data Migration, Data Analytics and Data Visualisation (BI)
- Data Warehouse/Lake & API Design, ETL, Build and Implementation
- Master Data Management (MDM) and Data Virtualisation solutions (including Licensing)
- Data Science, Machine Learning and Artificial Intelligence
- Cyber Software, Cyber Analysis Consultancy and Licensing
- Project Delivery, Agile Scrum Teams, Agile Product Development, Agile Coaching
Benefits
- Single trusted view of your critical and sensitive data
- Deep experience with police forces, counter terrorism and crime units
- More operational time for officers through automated tasks and solutions
- Identification of vulnerability and Improved safeguarding with advanced data analytics
- Better decision-making, risk assessment and resource management with improved intelligence
- Efficiency savings through user centered designed solutions
- Tried and tested GDS approach Discover, Define, Refine, Deliver
- Collaborative approach using design thinking, methods and tools
- Rapid prototype development, prove value and reduce time to release
- Pricing £300 to £2,000 per person per day
Pricing
£400 to £1,800 a unit a day
Service documents
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Framework
G-Cloud 14
Service ID
3 4 4 6 9 9 4 1 8 6 6 7 6 4 4
Contact
Capita Business Services Limited
Capita Business Services Ltd
Telephone: 08702407341
Email: engagewithus@capita.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- We design digital policing solutions which are user - centred, developing the full end to end service from the back-office processes and technology to the ultimate user interactions so that they are high quality and deliver what the user values. We take a collaborative approach working with you using design thinking methods and tools to gain commitment and buy in and actively involves everyone in the transformation and business change. We focus on research first to understand your users’ needs, what the existing end to end user experience is and how it is supported by your organisational drivers, legislation, operational processes, people and technology. We then co-design and validate with you and your users the new service to ensure we define, design and deliver a coherent, joined up user journey, service solution and experience which meets user needs. We can work with you to implement the new services including helping you to change your supporting business processes and systems. An Agile scrum team could include Product Owner, Scrum Master, UX / CX Consultants, Interaction Researchers and Designers, Data Analyst, Data Scientist, Business Analysts, Service Designers and Interactive Designers, Developers, QA Engineers, DevOps Engineers to deliver quality iterations.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- The team will deliver onsite or remote training to the core project team and users of the system, covering the main features of the platform, how to administer the platform and how to work with workflows and other features. For data based platforms, we will provide training sessions to focus on data analytics, designed for Intelligence / Operations teams.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Our dedicated Dev Ops Engineers will assist buyers in migrate to or between cloud hosting services. Our engineers will work with IT teams within the buyers business and the Capita project team to define the architectural setup, the hosting provider and deployment steps for your applications.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Our dedicated QA Teams build extensive automated and manual test coverage to ensure highest quality of client deliverables and supported applications. Our QA Engineers work with clients to derive backlogs and acceptance criteria then execute automated/manual tests to ensure applications and platforms are suitable for client needs. This may also include performance testing using common tools like JMeter, Gatling.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- CHECK
- CREST
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
Hosting and Support Covers: IBM, Amazon Web Services (AWS) Microsoft Azure, Salesfore, Outsystems, Sitecore, SiteFinity, Drupal, Umbraco, UiPath, Blue Prism, Automation Anywhere.
Support Overview: Ticket management is performed using the industry best practice standard ITIL framework. The Service Desk team will ensure all tickets raised have the correct category and priority applied. All tickets will be escalated for progress and updated at regular points throughout the resolution process. The Service Desk team will act as the main liaison between the client and the varying Capita internal support teams. The ITIL two stage call closure procedure is also applied thus ensuring that no tickets are resolved without prior communication with the client.
Service scope
- Service constraints
- We offer support to our clients both onsite and remotely.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- P1 within 30 minutes, P2 within 1 hour, P3 and P4 within 90 minutes.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
We offer standard, bronze, silver, gold, and platinum levels of service.
Capita has designed and shaped a range of bespoke support packages to help ensure that the correct service level is presented to match with the customer’s business needs. The varying package levels are made up from a bundle of service options selected to cater to the more front facing, high-ended business critical systems, whilst also provisioning for the smaller background non-critical services.
ITIL Support Desk and Client Lead for any non-technical related issues
Costs are calculated based on individual support needs.
Resellers
- Supplier type
- Reseller (no extras)
- Organisation whose services are being resold
- IBM, Sitecore, Salesforce, Outsystems, Microsoft, Drupal (Aquia), Magento, Umbraco, AWS.
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessments Bureau.
- ISO/IEC 27001 accreditation date
- 31/03/2021
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Capita will work with buyers to find suitable initiatives that align with the social value theme of Fighting Climate Change during call-off stages of G-Cloud 14. These will be customised to meet buyers' specific requirements and fit with our overall environmental strategy. This ensures that the commitments we deliver are relevant and impactful for the specific community and stakeholders involved ensuring a legacy of social impact that is both achievable and meaningful.
Capita is dedicated to delivering environmental benefits as part of its services. We understand the need to work towards net zero greenhouse gas emissions and to support environmental protection and improvement. Our Net Zero Strategy aims to achieve operational net zero by 2030, operational plus travel net zero by 2035, and full net zero, including the supply chain, by 2045. The strategy involves switching to renewable energy sources, cutting travel emissions, and moving to electric vehicles for our fleet. Capita also wants to help our clients and suppliers in their environmental efforts, by providing technology and solutions that support environmental sustainability and by engaging in partnerships that advance climate action.
To inspire our 43,000 employees to work more environmentally sustainably, we introduced a new environmental standard in 2023, which sets out Capita’s environmental commitments and obligations and includes an environmental training module for all employees to back up the environmental standard and net zero commitment. We encourage our employees to use their one-day volunteer allowance to support environmental activity such as litter picks or beach clean-up days and will leverage existing relationships and programmes to fulfil our commitments.
To provide transparency and accountability, Capita has set up reliable measurement and reporting mechanisms. These include environmental targets covering energy, climate change, conservation, and biodiversity, which are publicly reported to track progress towards the net zero goals.Covid-19 recovery
Capita's G-Cloud service provision is strategically positioned to support and deliver against the social value theme of Covid-19 recovery. The G-Cloud services facilitate a robust digital infrastructure that enables public sector organizations to operate with greater efficiency and resilience, which is crucial for ongoing recovery efforts. The provision supports social value by enhancing access to digital services, thereby promoting inclusivity, and enabling remote work and learning environments. This is particularly significant in addressing the digital divide that was highlighted during the pandemic, ensuring that all members of society have equal opportunities to access essential services and information.
Capita has undertaken various initiatives to aid in the recovery from Covid-19, focusing on supporting people and communities, as well as organizations and businesses. These initiatives include improving workplace conditions for safe operations, providing digital and financial support programs, and setting up virtual contact centre solutions. Additionally, Capita's Enterprise Risk Management ensures operational resilience, while wellbeing initiatives promote physical and mental health recovery.
Capita will work with buyers to find suitable initiatives that align with the social value theme of Covid-19 recovery during call-off stages of G-Cloud 14. This would include working with local communities and economies, especially through employment, re-training, and return to work opportunities, community support, developing new ways of working, and supporting the health of those affected by the virus, including those suffering from Long Covid.
We understand the need for sustainable solutions that not only respond to immediate crises but also build resilience against future disruptions. Our approach demonstrates a forward-thinking mindset, ensuring that the lessons learned from the pandemic continue to inform and improve service delivery for a more resilient and equitable society.Tackling economic inequality
Capita's G-Cloud service provision will be designed to support and deliver against the social value theme of Tackling Economic Inequality by fostering an inclusive and diverse business environment. We will aim to create new businesses, jobs, and skills, particularly in high-growth areas such as STEM, and to increase supply chain resilience and capacity.
Capita will collaborate with buyers during G-Cloud 14's call-off stages to identify initiatives aligned to the social value theme of Tackling Economic Inequality. Tailored to the buyers' specific needs, these initiatives will integrate with our responsible business strategy, ensuring that our commitments are impactful for the involved community and stakeholders, fostering a lasting social legacy. Our approach includes creating apprenticeships, skills gap training, promoting remote working, and establishing offices in areas of deprivation to provide opportunities for disadvantaged groups. We have developed a framework for responsible automation, supported people within our communities to harness the power of automation, advocated greater diversity within the tech sector and promoted accessible digital skills education. Our commitment to inclusive recruitment and the use of a diverse supply chain, which includes small and medium-sized enterprises (SMEs), voluntary, community, and social enterprises (VCSEs), and mutuals, further demonstrates our dedication to reducing economic inequality.
Capita's supplier charter outlines equitable supplier relationships, and we are an active member of Business in the Community which reflects our ongoing efforts to identify and address inequality within our workforce and operations. With a significant portion of our supply chain (92%) comprising SMEs, Capita's practices promote greater use of these entities, thereby contributing to a more balanced economic landscape.
Through these measures, Capita's G-Cloud service provision will not only support the social value theme of Tackling Economic Inequality but also align with the company's purpose-led, responsible business ethos, creating better outcomes for society at large.Equal opportunity
Capita champions Equal Opportunity, striving for an inclusive environment that mirrors the diversity of the communities we serve. We have recently been recognised as one of the top companies for women by Forbes, ranking at number 18 on their list and won the Race Equality Advocate award at Vercida's Inclusive Employer Awards. This is a testament to our commitment to diversity, inclusion, and equality in our workplace and in our society. Capita will work with buyers to find suitable initiatives that align with the social value theme of Equal Opportunity during call-off stages of G-Cloud 14. Our approach includes:
Increasing Representation: Capita is committed to increasing workforce diversity, targeting multi-year goals for disabled, gender, and ethnic representation. For example, to tackle racism and enhance ethnic diversity, we have set a target for our UK workforce to have 15% Black, Asian and minority ethnic and 5% Black representation across all levels of the organisation.
Inclusive Recruitment: Capita employs inclusive recruitment practices, advertising roles broadly and emphasizing outreach to hard-to-reach groups. This is complemented by partnerships with organizations like Forces Family Jobs and Vercida, the UK's largest disability-focused jobs website.
Promotion, pay and reward processes: We recognise the contributions of all colleagues, supporting and paying them fairly for the work they do. Efforts to narrow gender and ethnicity pay gaps include monitoring diversity in senior management, targeting 60% women and 20% ethnic minorities on senior management shortlists, enhancing shared parental leave pay, implementing structured interviews, and promoting career growth through mentoring.
Training and Development: Capita provides mandatory training in equality, diversity, and inclusion, as well as unconscious bias training for all new employees, which is repeated annually.
Capita's strategy is to create a legacy of social impact by providing equal employment opportunities to disadvantaged groups, offering in-work progression, and enhancing skills.Wellbeing
Capita is committed to supporting and delivering against the social value theme of Wellbeing. We will collaborate with buyers during call-off stage to find initiatives that support the social value theme of Wellbeing. Our structured Group Wellbeing Framework, supported by our Group Wellbeing Policy and Standard, will ensure a consistent approach to identifying wellbeing needs and implementing appropriate interventions to address those needs.
We care about creating workplaces that safeguard, help and enhance the wellbeing of all our colleagues. We are committed to:
• Prioritising the wellbeing of employees and managing factors that may cause negative emotional, psychological, physical, or social impacts.
• Creating a culture and environment throughout Capita that actively supports and promotes wellbeing.
• Providing the necessary training and awareness to protect the wellbeing of our employees.
• Enabling working conditions and providing guidelines for those working remotely, to ensure our business activities are safe from a wellbeing perspective.
• Fulfilling current wellbeing legal and other obligations that apply to us wherever we operate and assuring compliance with our Group Wellbeing Policy and Standard.
• Listening to the wants and needs of our employees to ensure we provide wellbeing support that is valued by all.
Capita's Wellbeing Hub serves as a central place for employees to access advice, support, and information to manage their wellbeing effectively. It includes resources to support physical, financial, mental, and social wellbeing, such as Time to Change training, financial wellbeing apps, emotional resilience tools, and guidance for team managers on supporting employees. We also provide an Employee Assistance Programme, offering independent services including counselling and practical advice on personal or work matters.
Capita's approach to wellbeing is holistic, encompassing not just the workplace but also the wider community, ensuring that social value is embedded in every aspect of our operations.
Pricing
- Price
- £400 to £1,800 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at engagewithus@capita.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.