TEACHER BOOKER LTD

Teacher Booker - Workforce Management Technology Platform

Manage your contingent workforce, talent acquisition, compliance and onboarding with our fully integrated Total Workforce Management System. Fully configurable and all in one place.

Build your staff bank with Talent Pools, combine with our Vendor Management System (VMS), Applicant Tracking System (ATS) & Compliance modules for a complete solution.

Features

  • Total Workforce Management System (WMS)
  • End-to-end job booking platform from client to candidate
  • Talent Pool software to create your own staff bank
  • Applicant Tracking System (ATS)
  • Vendor Management System (VMS) & Dynamic Purchasing System (DPS)
  • Compliance Management System with audit trail
  • Candidate Relationship Management (CRM)
  • Electronic Timesheets, Payroll Services & Consolidated Invoicing
  • Managed Service Provision
  • Accessible 24/7 from any device

Benefits

  • Save money by reducing and controlling agency fees
  • Reduce administration overhead on both internal & external recruitment activity
  • Consolidate your technology solution
  • Streamline and simplify workflows for hiring managers and internal recruiters
  • Collaborate with all stakeholders and departments across multiple sites
  • Increase retention within your workforce
  • Full end-to-end transparency from client to candidate
  • Track impact in real time with custom reporting suites
  • Modular & configurable to best meet your organisation's specific needs

Pricing

£1,000 a unit a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@teacherbooker.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

3 4 5 1 4 1 0 8 8 2 7 8 5 5 0

Contact

TEACHER BOOKER LTD Teacher Booker
Telephone: 020 3828 7472
Email: gcloud@teacherbooker.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None
System requirements
  • Web Browser
  • Internet Connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
Immediate response time during weekday working hours.
Within 2 hours out of weekday working hours or weekends and public holidays.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Keyboard navigation
Screen reader support
Color contrast
Onsite support
Onsite support
Support levels
In-app webchat support.
Email support.
Telephone support.
Fully documented live help centre.
Account manager.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
All customers are given full training on the platform. We offer onsite and video training as well as user documentation and ongoing support.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Video
  • In-app guides and tutorials
End-of-contract data extraction
At the end of contract customers can extract their data by contacting their account manager. Our technical team will assist with data extraction to a useable format.
End-of-contract process
There is no additional cost at the end of contract. Account managers will review the performance of the contract with the customer, discuss renewal or ending the contract with any data extraction requirements.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
Yes
Description of customisation
Modular platform customisable depending on user requirements.
Configurable people database.
Configurable permissions for each user group.

Scaling

Independence of resources
We use highly scalable technical architecture that automatically increases capacity on demand so that additional users do not affect the performance, stability or availability of other users.

Analytics

Service usage metrics
Yes
Metrics types
Metrics are provided by real-time user dashboards within the application.
Real-time reports can be generated and custom reports are available on request.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can export their data from within our application to CSV/Excel and PDF. Customised reports can be delivered on request.
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
Other
Other data import formats
Data import is via account managers and the technical team

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
SLA included in Terms & Conditions
Approach to resilience
Available on request.
Outage reporting
Public Dashboard.
Email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Access to management interfaces and support channels is controlled by role level and user based permissions within the application.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We have security policies in place to protect all customer data and access. Regular reviews are undertaken and access to our application is continuously monitored.

Teacher Booker Ltd is registered with the Information Commissioner's Office under registration reference ZA228723
Information security policies and processes
The IT Security Policy outlines the rights, responsibilities and limitations of use of organisational equipment in order to prevent any unauthorised or careless use which might present a legal risk to either Customers or the
company. Infringements of this policy may lead to disciplinary action, including dismissal.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes and updates to our application are version controlled. We use standard deployment practices for updates and integrations.
Each version is thoroughly tested before deployment and continuous monitoring is in place for the live environment.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We have continuous monitoring on all our live systems. Automated alerts are delivered to the technical team for any potential threats. Our technology uses preventative techniques to block users and traffic with suspicious activity.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We have continuous monitoring on all our live systems. Automated alerts are delivered to the technical team for any potential threats. Our technology uses preventative techniques to block users and traffic with suspicious activity.
Our team are alerted 24/7 so if there is a suspected compromise we respond immediately.
Incident management type
Undisclosed
Incident management approach
We use a proactive approach with continuous monitoring. Incidents are reported via real-time alerts.
If users need to report incidents, they can via in-app messaging, email or phone.
Incident reports are provided on our website, via email and status updates within the app.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Tackling economic inequality

Tackling economic inequality

Our platform increases access to jobs (because it facilitates a direct connection between school and teacher, rather than an intermediated one), significantly reduces cost to schools compared to other similar job advertising providers representing excellent value for money, enables an uplift in pay to supply teachers, and increases fluidity in the local labour market through the integration of talent attraction, workforce engagement, perm/fixed term recruitment and supply resourcing activity. Schools can procure supply and post permanent roles without any ongoing margins or fees; but they can access the support of the Teacher Booker team for vetting services and off-payroll services if such support is required. By cutting out costs in the supply chain, local candidates are able to earn more, thereby tackline economic inequality that is endemic especially in the temporary staffing market in education, and simultaneously schools are able to save money on talent attraction, supply provision and permanent placements. Teacher Booker is an accredited Living Wage Employer, and all candidates working through our employment services are paid the Living Wage as a minimum.
Equal opportunity

Equal opportunity

Our technology and systems are designed to be extremely user friendly, accessible to all and are constantly iterated upon and improved in this regard to minimise any potential disadvantage that could be conferred on individuals with protected characteristics. This is in line with the Public Sector Equality Duty legislation.

Where an equality and diversity statement is available, this can be incorporated into the job listing as can any additional content related to positive action in recruitment.

Adverts published via our recruitment platform and integrated careers site service are public and available to any jobseeker to engage with. We monitor adverts published via our systems for discriminatory statements or other content that is not in line with the Equalities Act 2010 via a combination of aggregated analytics and continual superadmin oversight.

Recruitment processes and workflows facilitated by our systems are customisable and can be tailored to the clients requirements. They are also by default collaborative, transparent and auditable – ensuring that each decision made during the recruitment process is accountable. We have a complaints and escalation procedure in place for grievances and complaints made during both the recruitment and the contingent staff provision services and technologies that we offer as well as feedback opportunities for system users which ensure accountability during the recruitment process and enable audit both in real time and post factum.

We continually monitor changes in legislation and guidance and provide equality of opportunity training to all employees to ensure our team’s understanding of such legislation is up to date. This training covers evolving terminology, amendments to existing policy and procedure and collaborative reviews of content published via our systems.

Pricing

Price
£1,000 a unit a year
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@teacherbooker.com. Tell them what format you need. It will help if you say what assistive technology you use.