EIRCOM (UK) LIMITED

SOC SIEM real time threat detection and response

eir evo's SOC SIEM service, powered by IBM QRadar, Azure Sentinel, and additional platforms, provides unmatched cybersecurity. With 24/7 monitoring and proactive incident response, our customised solutions strengthen security, ensure compliance, and shield against evolving threats. We empower business growth through advanced analytics, expert insights, and pursuit of innovation.

Features

• 24/7/365 monitoring
• Upholding ISO 20000-1 and ISO 27001 standards for security excellence
• Systematic, tailored SOC/SIEM development from discovery through to delivery
• Custom optimisation of SIEM for peak performance with log analysis
• Access to latest global threat feeds for proactive cyber defence
• Quality-focused security service management, enhancing decision-making and performance monitoring
• Expert, rapid cyber incident response minimising impact, offered additionally
• Exclusive real-time reporting platform for actionable data insights and analytics
• Over 50 dedicated professionals ensuring advanced, comprehensive cyber defence strategies
• Identifies threats early, reducing potential damage and associated costs significantly

Benefits

• Identifies threats early, reducing potential damage and associated costs significantly
• Streamlines security operations with alerts and incident response processes
• Helps maintain regulatory compliance, avoiding fines and reputational damage effortlessly
• Reduces need for extensive in-house security teams, saving on resources
• Provides actionable insights, enabling proactive defence against evolving cyber threats
• Minimises downtime by swiftly addressing security incidents, maintaining operational continuity
• Offers deep visibility into security data, enhancing decision-making capabilities
• Grows with your business, providing flexible, adaptable cybersecurity solutions
• Safeguards sensitive information, preventing data breaches and ensuring customer trust
• Ensures 24*7 security vigilance, allowing businesses to focus on growth

£3.25 to £4.25 an instance a second

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jade.johnston@eirevo.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

345269279138474

Contact

Jade Johnston
07983889851
jade.johnston@eirevo.co.uk

Planning

• Planning service: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Eir evo’s SOC SIEM services include comprehensive quality assurance and performance testing to ensure the solution operates effectively post-configuration. Our performance testing protocols rigorously evaluate the SIEM platform’s scalability, rule fidelity, and alerting mechanisms against real-time and simulated threat scenarios. This ensures that the system accurately identifies, categorises, and responds to threats efficiently.; During the QA phase, we conduct:; • Stress tests to measure the SIEM’s ability to handle high volumes of data and concurrent incidents.; • Accuracy checks for threat detection rules to minimise false positives and false negatives.; • Alert threshold tuning to balance responsiveness with operational practicality.; Following the initial testing, eir evo implements a continuous improvement cycle, involving:; • Regular reviews of incident response efficacy to refine alerting logic and response procedures.; • Scheduled system audits against evolving cybersecurity threats to ensure the SIEM evolves with the threat landscape.; • Client-engagement sessions to align SIEM operations with their specific risk profiles and compliance requirements.; Our performance testing concludes with a comprehensive report, detailing metrics on system throughput, data fidelity, and response accuracy. This enables clients to validate the reliability and robustness of the SIEM service, ensuring a resilient and effective security posture within their operational environment.

Security testing

• Security services: Yes
• Security services type:
  • Security incident management
  • Other
• Other security services:
  • Security Technology Management
  • Security Device Management
  • Managed SOAR Services
  • Managed Vulnerability Management Services
  • Virtual CISO
  • Security Awareness Training
  • Cloud Security Solutions
  • Assessments against ISO 27001, CIS, NIS, PCI DSS, GDPR, DORA
  • Identity and Access Management
  • Industrial Control Systems (ICS) and Operational Technology (OT) Assessments

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: Eir evo’s SOC SIEM service is tailored for maximum efficiency and client protection. It is important for clients to note that the success of SIEM implementation and tuning largely depends on the collaborative effort between eir evo and the client’s team. Timely and accurate communication from the client during the onboarding and tuning phases is crucial. Availability of the client’s team to provide essential details regarding their infrastructure ensures a seamless integration and maximisation of the SIEM’s capabilities.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Eir evo ensures rapid response to inquiries, with initial contact within 30 minutes for critical incidents. For high-severity issues, we respond within 60 minutes. Medium-severity inquiries are addressed within 8 hours. Our SOC operates on a 24/7/365 basis, maintaining consistent response times regardless of weekends or holidays. ; ; eir evo provides a dedicated emergency telephone line that is accessible around the clock, ensuring our clients have access to our team of experts whenever they are needed. This emergency contact channel provides immediate, actionable advice and assistance during a crisis, thereby reducing the potential impacts of an incident.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Tier 1 Analysts: Initial incident detection and triage.; Tier 2 Analysts: Conduct deep-dive investigations for more complex threats.; Tier 3 SMEs: Engage in threat hunting and forensic analysis for sophisticated threat defence.; ; Our support model is designed to be cost-effective, providing all levels of support within the inclusive cost of our SOC SIEM service. This ensures clients have access to comprehensive support without concerns about varying costs for different support levels.; A Technical Account Manager (TAM) can be provided to ensure seamless service delivery and alignment with client needs. For cloud-specific inquiries, a Cloud Support Engineer can be made available, offering expert guidance on cloud security best practices and integration.; ; Our escalation protocol is meticulously designed to ensure rapid resolution of incidents. Escalations beyond Tier 3 SMEs can be directed to the SOC Manager, Head of Security Operations, and, if required, to our CIO and Head of Cyber Security Services. This escalation path ensures that all incidents are addressed with the utmost priority and expertise, leveraging the extensive experience and oversight of our senior management team.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: SOAR

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certification Europe
• ISO/IEC 27001 accreditation date: 15/06/2018
• What the ISO/IEC 27001 doesn’t cover: Eir evo IT Managed Services, Managed Security Services and Managed Cloud Services, including the people, processes, and technology are all included within the scope of this accreditation.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  eir evo already purchases 100% of its energy from renewable sources, but given recent concerns around the impact of data centres on the electricity industry, was keen to do more to lead the way and to prove that the telecoms industry can work in partnership with the energy sector.; ; Using GridBeyond’s AI-powered platform, eir has been able to tap into its energy flexibility on its sites across Ireland and provide power to the grid at times of stress, earning the organisation new revenues without impacting service to its customers.; ; eir’s current goal is to reach net zero by 2050, it is trailing innovative programmes to cut carbon from its operation with a goal of moving this date forward. Not only has eir been able to support the electricity grid operator manage the integration of renewables into the power mix, but revenues earned from its participation is providing funding to invest in critical infrastructure and in new projects that will further demonstrate its commitment to the environment and community.

  Covid-19 recovery

  Covid-19 recovery; ; eir evo have committed to a number of measures to help people stay in touch and work from home during and after the Covid-19 pandemic. To help customers remain connected during the crisis, eir Evo will engage with any customer who contacts them who is in financial difficulty due to Covid-19 and has difficulty paying their bills to agree on the best way of keeping them connected voice and data. Eir Evo has launched the Office Pass App solution, helping organisations return quickly to a safe hybrid working environment, offering an example of its customer-first approach to solution development. Office Pass can assist with back to office plans — we have also evolved it into a hybrid working assistant. It has many added benefits, including visual cues for co-worker office days, promoting carbon neutrality and helping with effective social distancing.

  Tackling economic inequality

  eir evo has committed to 40 new positions in Northern Ireland in areas such as IT security, cloud services and software development, while further roles are expected to be added. We also work with not-for-profit organisations across various social issues, including homelessness, employment and educational support in disadvantaged areas. We have had the opportunity to meet and work with new groups that are effecting real positive change in the community every day.

  Equal opportunity

  As part of our Social Value, "Equal Opportunity", we ensure that the benefits of diversity can be felt throughout the business. An example is a recently published first gender pay gap report which identified the difference in the hourly wage of men and women, outlining the size and cause of eir evo gender pay gap. This report set out plans to address the gender pay gap, through which eir evo will track progress and ultimately ensure that we do not have a pay gap in our organisation in the future. Even though the report identified it was below the national average gender pay gap, eir evo intends to further reduce it.

  Wellbeing

  We provide many Wellbeing Programmes. For example, 1. "Employee Assistance Program", a completely free and confidential service where we are proud to offer round the clock support to all employees. The Employee Assistance Program (EAP) is accessible to employees in person, by phone, or on the web; financial, legal, and health coaching is available in addition to counselling services. 2. "eir Wellness, Live Life, Live Well" aims to educate and empower employees to make lifestyle changes that benefit themselves and their families and ultimately benefit the business. 3. "Cycle to work scheme," where we provide the option to purchase a bicycle and cycle safety equipment tax-efficiently. As part of our Social Value, "Wellbeing", we promise to continue with these commitments creating the best possible workplace for our people. In addition to above we recently introduced a number of new policies designed to assist employees at times where they may need additional support and was one of the first companies to provide both a Fertility Policy and a Pregnancy Loss Policy, alongside the introduction of other supports relating to Menopause and Domestic Violence.

Pricing

• Price: £3.25 to £4.25 an instance a second
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jade.johnston@eirevo.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.