Phase 3 Consulting

Payroll Software

Payroll Software for UK And ROI Employees with Managed Services for processing payroll and delivery of a fully managed payroll service. Integration with HR Systems and Finance Systems and provision of high quality Professional Services (Consultancy) across HR, Payroll and Finance Systems.

Features

• Fully Managed Payroll Services
• Provision of Payroll Software
• Partially Managed Payroll Services
• Payroll Consultancy Support

Benefits

• CIPP Accredited Services
• Award Winning Payroll Processing Team
• Payroll Expertise through Consulting
• Guaranteed Accuracy Rate
• Backed by Market Leading Payroll Software
• Collaboration Portals
• Remote Support for Payroll Users
• SOC 2 Audit Compliance
• ISO9001 Quality Management Principles Adhered to

£0.60 to £7.50 a user a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@phase3.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

345467489272831

Contact

James Proctor
+448003213032
tenders@phase3.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Payroll Software Provision - Our team can process payrolls on your behalf whatever the technology
• Cloud deployment model: Private cloud
• Service constraints: UK Payroll Only
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 2 Hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Activity Achievement Target; Produce payroll on schedule 100%; Achieve BACS deadlines to schedule 100%; Payroll output reports to schedule 99%; Production of interfaces on schedule 99%; Accuracy of payroll processing content 98%; Payroll queries (Current Tax Year) 100%; Payroll queries (Previous Tax Years) 60%; Calculation of net pay to enable manual payments 100%; HMRC / DWP queries 100%; Mortgage / grant enquiries 100%; Other queries / questionnaires 100%; Distribution of Payroll Correspondence 100%; Reconcile Tax Year End to schedule 100%
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding process includes full training and implementation services with ongoing user support. Online training is also available.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data will be downloaded in full and provided to the customer.
• End-of-contract process: All data is extracted and provided to the customer free of charge.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: No
• Customisation available: Yes
• Description of customisation: Branding and Processes can be Customised.

Scaling

• Independence of resources: Hosting is sized appropriately to ensure other users are not affected by concurrent logins, users are on a private cloud. Our team resourcing always has at least 20% additional capacity to deal with any sudden impacts on our service,

Analytics

• Service usage metrics: Yes
• Metrics types: Number of Calls; Number of Tickets; Number of employee payments processed
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Brain Software UK

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: This can be exported in full through the system with security applied for which users can download data. There are no restrictions on downloading.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • XLS
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Text
  • XLS

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Uptime Guarantee 99.7% ; First time fix 98% ; Service Response/Resolution Time Priority within 2 working hours; Non-Priority within 4 working hours; Telephone Support Within 30 minutes of original call
• Approach to resilience: Available on Request
• Outage reporting: Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Separate portals are available for service managers and managers of employees who they need to make approvals or authorisations for. Our system has granular security down to field level to allow restrictions to be applied.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS
• ISO/IEC 27001 accreditation date: 04/06/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our processes are designed to comply with ISO27001 and our management system and reporting/design is available on request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Available on Request
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Available on Request
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Available on Request
• Incident management type: Supplier-defined controls
• Incident management approach: Available on Request

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Phase 3 invest heavily in being competent in Equality and Diversity, we are a Disability Confident employer, Menopause Confident and Fertility Confident

Pricing

• Price: £0.60 to £7.50 a user a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@phase3.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.